Home/Help Desk Software/SolarWinds MSP Anywhere vs SysAidUpdated on: February 4, 2023

Compare SolarWinds MSP Anywhere vs SysAid

82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid
SysAid Help Desk Software (1059 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SysAid

SysAid

Help Desk Software (1059 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

MSP Anywhere is a software that is designed with several help desk features like incident management, ticket management, self service portal, supports live chat, knowledge base etc.The software provides impressive speed and connectivity.The tool is easy to use and allows optimum customization.It is a great software for both internal as well as external help desk teams. MSP Anywhere has several remote access tools that permit chat transcripts, remote session recordings, workflow optimization etc.The software is designed such that if ever an issue arises, technicians can fix that without disturbing the users.The software is beneficial to people in IT and or MSP business. ..show more

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing Helps automatically routing queries and data to the right agent

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding Facilitates brand marketing as per the brand-owner's requirement and preference

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Austin, TX / +61 (0)2 8412 4905

Tel Aviv, Israel / +972 3 533-3675

San Francisco, California / +1 415-418-7506

San Bruno, California / +1 (866) 832-3090

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

SolarWinds MSP Anywhere
Custom

Features

  • Fast connections
  • Customization
  • Clear visibility
  • Powerful tools
  • Easy access for customers
  • Support from any platform (Mac, Windows, Linux, Android, iOS)
  • Live chat, VoIP calling, and easy session transfers
  • Copy and paste file transfers
  • Remote printing
  • Multiple simple ways for users to request support
  • Start web sessions with PIN entry at startcontrol.com
  • User management
  • Post-session surveys for technicians and end users

Contact the vendor to get the detailed pricing information.

View Price Page
SysAid
Custom

Features:

  • Self-Service Automation
  • Ticket Automation
  • Asset Management
  • Remote Control
  • Reporting
  • Codeless Configuration
  • Hotkey
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Standarad
  • 1,000+ apps and integrations - PreBuilt
  • Robust APIs - Standard Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 100
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 500
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - UP TO 1000
  • Real-time, shareable and advanced reporting and analytics
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
View Price Page
Free
Free

For getting started

Features

  • Unlimited Agents
  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • 24 x 7 email support
  • 24 x 5 phone support

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions
Growth
$18 /User/Month

For fast growth

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom email server
  • Custom ticket views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time tracking

Add-ons

1. Additional bot sessions : $75 for 1000 bot sessions per month

  • Email bot
  • Chatbots
  • Voicebot consume bot sessions

2. Field Service Management : $15 per Field Employee per Month

  • Scheduling Dashboard
  • Time Tracking
  • Map View
  • Offline Availability
  • iOS and Android Apps
  • Analytics
Pro
$59 /User/Month

For high performance

Features

  • Includes features of Growth plan, plus
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • CSAT survey and reports
  • Multiple SLA & Business hours
  • SLA reminder and escalation
  • Multilingual knowledge base
  • Custom apps
  • Includes features of Add-ons
Enterprise
$95 /User/Month

For Enterprise-grade support

Features

  • Includes features of Pro plan, plus
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot (Freddy)
  • Includes 5000 bot sessions/month
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Article Suggester (Freddy)
  • Robo Assist (Freddy)
  • Canned Response Suggester (Freddy)
  • Multiple products (Unlimited)
  • Social signals
  • Includes features of Add-ons
Growth Omnichannel
$35 /User/Month

For fast growth

Features

  • Includes features of Growth of Freshdesk Support Desk, Messaging, and Contact Center
  • Email, Social, Messaging, Telephony channels
  • Includes up to 2000 bot sessions/month (Freddy)
  • Includes up to 2000 incoming minutes/month
  • Chatbot builder
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • Custom Inbox views
  • SLA and Business hours
  • Marketplace apps
  • Automations
  • Data Center location
  • Ticket, Conversation, and call reports
  • Omnichannel dashboard
  • Time sheet summary report
  • Time tracking
  • Includes features of Add-ons
Pro Omnichannel
$71 /User/Month

For high performance

Features

  • Includes features of Pro plan of Freshdesk Support Desk, Messaging, Contact Center and more.
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge base
  • Roles and Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Support
  • Includes 3000 local incoming min/month
  • Includes up to 3000 bot sessions/month (Freddy)
  • Includes up to 5000 Collaborators
  • Extendable API limits
  • Custom Apps
  • Holiday routing
  • Advanced call management
  • Agent availability report
  • CSAT survey & report
Enterprise Omnichannel
$119 /User/Month

Perfect for enterprises

Features

  • Includes features of Enterprise plan of Freshdesk Support Desk, Messaging, Contact Center and more
  • Omniroute
  • IP Range Restriction
  • Email Bot (Freddy)
  • Voicebot (Freddy)
  • Speech-enabled IVR (Freddy)
  • Includes up to 5000 bot sessions/month (Freddy)
  • Includes 5000 local incoming min/month
  • Abandoned Call Metrics
  • Assist Bot (Freddy)
  • Auto-triage (Freddy)
  • Robo Assist
  • Canned Response Suggester
  • Article Suggester (Freddy)
  • Social signals
  • User authentication (JWT)
  • Service level monitoring
  • Includes features of Add-ons
View Price Page

SCREENSHOTS

SolarWinds MSP Anywhere Screenshots
View 6 screenshot(s)
SysAid Screenshots
View 9 screenshot(s)
Zendesk Support Screenshots
View 0 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

    NA
  • Microsoft Teams
  • Slack
  • Microsoft Power BI
  • TeamViewer
  • OneLogin
  • Quickbooks
  • Salesforce
  • Nagios XI
  • Zapier
  • Okta
  • Google Tag Manager
  • Jira
    NA
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule

ALTERNATIVES

Top alternatives to SolarWinds MSP Anywhere

SysAid
SysAid
LiveAgent
LiveAgent
Zoho Desk
Zoho Desk
TeamSupport
TeamSupport
osTicket
osTicket

Top alternatives to SysAid

Solarwinds Backup and Recovery
Solarwinds Backup and Recovery
Spiceworks Network Monitor
Spiceworks Network Monitor
Jira
Jira
ManageEngine Analytics Plus
ManageEngine Analytics Plus
Freshservice
Freshservice