TF

Ted F

December 24, 2023 Source: G2.com

"This makes it easy to remotely control a system in the network. VERY useful to have."

What do you like best about N-able Take Control?

We use the N-Able RMM, and as part of that software is the Take Control module. With a click or two, I am able to quickly and easily take over a remote system and do what I need. That has made it a breeze managing systems.

What do you dislike about N-able Take Control?

Honestly, I can't think of anything I dislike about it... It's a tool that assists me in doing my job.

What problems is N-able Take Control solving and how is that benefiting you?

It's helping me remote into systems when I need to get into them.

JW

Jared W

October 4, 2022 Source: G2.com

"Excellent Remote control"

What do you like best about N-able Take Control?

The ease of getting connected and the options that are presented once connected. File transferring, rebooting, etc

What do you dislike about N-able Take Control?

Sometimes its overlooked by users who are using a MAC to switch to the mac download

What problems is N-able Take Control solving and how is that benefiting you?

Any user that needs remote assistance that we cannot currently remote into solves all of that issue.

DM

Dipu M

October 4, 2022 Source: G2.com

"Works all the time. Lets you help your customers in minutes."

What do you like best about N-able Take Control?

Ease of use for our customers and our techs.

What do you dislike about N-able Take Control?

It's slow to check in once the agent is back on line.

What problems is N-able Take Control solving and how is that benefiting you?

It is helping us to help out customers faster.

AU

Anonymous User

July 27, 2022 Source: G2.com

"N-ABLE review"

What do you like best about N-able Take Control?

Easy to organize and figure out. It has plenty of customizations options

What do you dislike about N-able Take Control?

The aesthetics of the menu are not to my liking, but that is my opinion.

Recommendations to others considering N-able Take Control:

Affordable and easy to set up and use

What problems is N-able Take Control solving and how is that benefiting you?

I can control and monitor all my computers and servers from home or work.

DE

Doug E

October 30, 2020 Source: G2.com

"Take Control with remote management"

What do you like best?

I have been using Take Control since switching from Logmein and aside from the deep price savings, I am very pleased with the ease of use and the continued product improvement. Also, having 500 devices included in base price is a real plus. The product has many features and is definitely worth a look.

What do you dislike?

Not providing a msi for large rollouts. Product is a bit clunky for agentless setup in a one time help desk scenario. Also, having to use a third party app for multi-factor authentication is not ideal.

What problems are you solving with the product? What benefits have you realized?

I am able to remotely access systems for direct user support and access systems for maintenance at off hours.

AD

Andrew D

September 30, 2020 Source: G2.com

"Solid Remote Tool"

What do you like best?

We have been using solarwinds take control for years. Its strongest suits are staying connected even on slow internet connections and having a good set of tools while connected. My favorite tools are changing client resolution, keystroke forwarding, changing to RDP connection, and file transferring. when paired with the solarwinds dashboard and Agent, Take Control acts like a background tool that pops up when you need it. It installs quickly on new devices and has been the most reliable remote software we have ever used.

What do you dislike?

There are some features that would greatly improve the overall usefulness. Wake on Lan and better Monitor switching. There are many times in the daily workflow where a clients PC falls asleep after hours and there is no one on-site to wake it up or power it back on. I wish solar winds could integrate their WOL software directly into the dashboard, even if it automatically uses another pc on the network.

I would also like to see improvements in multi-monitor viewing. As it stands all we get is a small window to manually click between. I wish there was an option to put the monitors into separable windows and place them on my own dual monitor setup, Or move them to two smaller windows on the same screen.

What problems are you solving with the product? What benefits have you realized?

Remotely supporting clients helps save on response time and cuts on travel expenses.

TF

Tyler F

June 22, 2020 Source: G2.com

"A great experience for both technicians and end users"

What do you like best?

Installation is perfect for the end users. Very simple setup and seamless integration! All the controls that you expect like file transfer, terminal window, WOL, multi-display compatibility, etc.. Solarwinds definitely makes the best service that we've utilized on Mac devices. There's nothing that compares to how easy it is for them to install.

What do you dislike?

We've had some recent issues during Windows updates that may require a user restart their computer to get the Take Control service running, again. The online portal is goofy and it would be great if it looked like the console, which is far more functional.

Recommendations to others considering the product:

Look at Take Control for software that feels like it's designed for big business, but is priced and available to the little guys. You will not be disappointed by the features and service.

What problems are you solving with the product? What benefits have you realized?

We mainly use Solarwinds as our backup to our RMM solution remote connections. It's a perfectly priced addition to our RMM costs. We love that the pricing is based on technician count and not unit endpoints.

AC

Administrator in Construction

October 23, 2019 Source: G2.com

"Great Remote Software"

What do you like best?

SolarWinds Take Control is a great remote software for everyday use. There are better options out there though.

What do you dislike?

I have noticed when I remote in, the users screen looks blurry on my end, I can manage but still, it is a bit annoying.

What problems are you solving with the product? What benefits have you realized?

Remote Desktop Sessions

AS

Administrator in Information Technology and Services

September 26, 2019 Source: G2.com

"Makes Remote Control Easy"

What do you like best?

Take Control is lightweight and easy to install.

What do you dislike?

Take Control heartbeat will fail occasionally making it hard to connect to clients.

What problems are you solving with the product? What benefits have you realized?

Take Control makes it simple to quickly hop onto a problem device and resolve issues. PassPortal integration and other shortcuts add value to this remote control tool.

KC

Kevin C

September 5, 2019 Source: G2.com

"Solid Product! No Complaints"

What do you like best?

The ease of use of Take Control has always been my choice of accessing my orgs clients. We like the security features, ability to disable peripherals on end user's machine, etc. In my experience, it has been incredibly reliable and stable.

What do you dislike?

I don't have any specific downsides to mention for Take Control. It is one of the most solid products I think SW has to offer.

What problems are you solving with the product? What benefits have you realized?

It's great for managing clients that are geographically far away from our office.

SolarWinds MSP Anywhere Reviews

User Rating

Rating Distribution

Do You Use SolarWinds MSP Anywhere?

Ted F

Jared W

Dipu M

Anonymous User

Doug E

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Andrew D

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Tyler F

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Construction

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Administrator in Information Technology and Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Kevin C

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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