N-able MSP Manager

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About N-able MSP Manager

Deep Dive with Clara AI

Managing business and providing excellent support shouldn’t bog down. MSP Manager’s ease of use will free team to deliver on the promise of great service. With its intuitive and lightweight ticketing system, seamlessly integrated with RMM and N-central platforms, team can operate efficiently without the usual headaches. Say goodbye to cumbersome time tracking; MSP Manager offers painless tracking with convenient timers and functionality for recurring tickets and appointments. Simplify workflow and focus on what truly matters—serving clients with excellence. Experience how MSP Manager transforms complex tasks into manageable, automated processes, ensuring team stays agile and productive.

Screenshots & Videos

Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

60%
Popularity

63%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

N-able MSP Manager Awards

# 20 Most Popular Software Help Desk Software
Q2 2023

# 13 Fastest Growing Help Desk Software
Q1 2022

# 19 Most Popular Help Desk Software
Q1 2022

N-able MSP Manager Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Document Storage

Helps in storing the documents electronically and in a systematic way

N-able MSP Manager Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

N-able MSP Manager Custom

Features

Increase tech efficiency
Time tracking
Streamline billing
Gain flexibility and scalability
Integrated, safe cloud-based solution

Start Free Trial

Disclaimer: The pricing details were last updated on 07/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about N-able MSP Manager Pricing

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SeamlessDesk Cloud-based multi featured help desk software read more

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N-able MSP Manager Reviews

User Rating

3.9/5 (Based on 40 Ratings)

Rating Distribution

Excellent
30%
Very Good
42.5%
Average
17.5%
Poor
5%
Terrible
5%

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N-able MSP Manager FAQs

What is N-able MSP Manager used for?

N-able MSP Manager is Help Desk Software. N-able MSP Manager offers the following functionalities:

Incident Management
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Community Forums
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about N-able MSP Manager features.

What are the top alternatives for N-able MSP Manager?

Here`s a list of the best alternatives for N-able MSP Manager:

Does N-able MSP Manager provide API?

Yes, N-able MSP Manager provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.