A comprehensive list of competitors and best alternatives to SnapEngage.
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HubSpot Service Hub and how does it work?
HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.
SW Score Breakdown
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ClickUp and how does it work?
ClickUp is a simple, cloud-based collaboration and project management tool created for all user types.
SW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Freshchat and how does it work?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveEngage and how does it work?
LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most suitable agent according to their needs, which enhances the level of customer satisfaction. With LiveEngage, your agents and bots can be active together in the same conversation window. The bots will handle all the repetitive tasks, while your agent will add the personal touch required to the conversation making customer interaction as effective as ever.
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Smartchat and how does it work?
Smartchat is a Live Chat Software used to generate leads from your website through a single powerful platform. Monitor and analyze details of your online traffic from a single view and engage with them via live chat in real-time 24/7. Receive real-time alerts to generate leads to make informed decisions. Small and Medium companies make use of the software.
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What is Zendesk Chat and how does it work?
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.
Read more98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveChat and how does it work?
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ChatFlow247 and how does it work?
ChatFlow247 software is a platform used to convert more visitors for business. The software offers tools to deliver leads directly to your email and close more deals effectively. The conversational marketing used to respond and interact with your customers to optimize better experiences. It integrates with your CRM and Help Desk like Salesforce, Jira Core, and more. Marketers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho SalesIQ and how does it work?
Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.
Read moreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Tiledesk and how does it work?
Revolutionize customer service with our AI-powered chatbot for omni-channel live chat and chatbot. This chatbot provides 24/7 instant replies and can be set up in one minute. Designing first chatbot is as easy as one click and it can be combined with live human agents to provide a more efficient customer service. The chatbot can respond to common customer questions without human involvement, freeing up team to focus on more complex tasks. From lead-gen to post-sales and from WhatsApp to website, AI-powered chatbot will revolutionize the way handle customer service. Live agents can take over when needed to provide personalized service and the chatbot will take care of the rest. With AI-powered chatbot, can provide customers with a better and faster service experience, improving customer satisfaction and loyalty.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Let's Connect and how does it work?
Catch customers when their interest is at it’s peak! Using live communication makes converting them into new customers super easy. Invest valuable time on the right leads and win customers over with personal real-time chat, phone or video support. Fuel online sales for good.
SW Score Breakdown
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveAgent and how does it work?
Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.
Read moreSW Score Breakdown
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Intercom and how does it work?
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.
Read moreSW Score Breakdown
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is tawk.to and how does it work?
tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time.
Read moreSW Score Breakdown
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is JivoChat and how does it work?
JivoChat is specifically built for E-commerce companies to serve as an effective business communication tool. It is the one omnichannel application that comprises emails, live chat, Facebook messaging, dial up calls, everything under one interface. This tool helps users execute live chat on their website, offers chat support to clients on Facebook, dial a phone number in any country, and manage all texts to a company's mail Id. JivoChat offers great customer service experiences as the team can quickly respond to their client's queries. It comprises some pro features, including call transfers, routing, recording, and much more. The instant callback feature enables your potential customers to connect with you to close more deals promptly and easily. Businesses using this tool will never risk a chance of missing a client's reach, and it redirects emails from your company's address to the JivoChat inbox so that that team can reply faster. Overall, JivoChat is highly dedicated to providing the ideal communication solutions for all e-commerce business owners to accelerate their sales and customer retention.
Read moreSW Score Breakdown
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Crisp and how does it work?
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.
Read moreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Provide Support and how does it work?
Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface.
Read moreSW Score Breakdown
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Olark and how does it work?
Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is LiveHelpNow and how does it work?
LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Giosg and how does it work?
Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Helpshift and how does it work?
Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Userlike and how does it work?
Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Smartsupp and how does it work?
Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically.
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