Home/Live Chat Software/Intercom vs SnapEngageUpdated on: March 28, 2024

Compare Intercom vs SnapEngage

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..show more

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Boulder, Colorado

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
View Price Page
Essentials
$16 /User/Month

$16 per User per Month billed Annually

Features

  • Minimum : 3 Users
  • SnapEngage Integration API
  • Zendesk
  • Help Scout
  • JIRA
  • Salesforce Desk
  • HubSpot
  • Mobile SDK
  • Facebook Messenger
  • Tweet-to-Chat
  • WeChat
  • SMS-to-Chat: custom
  • HIPAA-Compliant SMS Messaging: custom
  • ADA Accessibility (WCAG 2.1 Level AA)
  • SOC 2 Certification
  • End-to-End Encryption (SSL)
  • Data At Rest Encryption
  • GDPR-Compliant Chat
  • HIPAA-Compliant Chat: custom
  • HIPAA-Compliant SMS Messaging: custom
  • Third-Party Certification: Included with HIPAA Option
  • Security Audit Logs: Included with HIPAA Option
  • Admin License(s) Included: 1
  • Widgets (Sub-Accounts) Included: 1
  • Remove SnapEngage Branding: custom
  • Match Your Brand
  • Canned Responses
  • Pre-Chat and Offline Forms
  • Guided Browsing
  • File Exchange
  • Chat Transfers
  • Team Chat
  • Proactive Chat
  • Post-Chat Surveys
  • Unlimited Conversations
  • Request Email Transcript
  • 24/7 Support Portal Access
  • Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET)
  • Group Virtual Training
Professional
$26 /User/Month

$26 per User per Month billed Annually

Features

  • Minium of 3 Users
  • Includes features of Essentials plan, plus
  • Answer Bot: additional charges
  • Guide Bot: additional charges
  • Guide Bot Templates: additional charges
  • Guide Bot Custom Surveys: additional charges
  • Guide Bot Information Collection: additional charges
  • Chatbot API: additional charges
  • COVID-19 Coronavirus Symptom Checker Bot: additional charges
  • Salesforce
  • MS Dynamics Cloud
  • Integration Custom Data Mapping
  • Secure Data Transfer
  • Admin License(s) Included: 1
  • Widgets (Sub-Accounts) Included: 2
  • Hours of Operation
  • Priority Tiers
  • Team Capacity Reporting
  • Labels
  • Remove SnapEngage Branding
  • Call Me (Click-to-Call)
  • Real-Time Auto-Translation
  • Implementation Specialist
  • Private Admin and Agent Training: additional charges
  • Integration Guidance: additional charges
  • Proactive Chat Setup: additional charges
  • Design Studio Theme(s) Setup: additional charges
  • Bot Concierge Service: additional charges
  • Playbook Execution Service: additional charges
Enterprise
Custom

$40 per User per Month billed Annually

Features

  • Minimum 5 users
  • Includes features of Professional plan, plus
  • SAP C4C
  • Single Sign-On (SSO)
  • Visitor Identity Verification (VIV)
  • Additional Security Settings
  • Admin License(s) Included: 2
  • Widgets (Sub-Accounts) Included: 4
  • Routing By Tag
  • Agent Status API
  • Agent Sub-Status
  • Call Me (Click-to-Call)
  • Real-Time Auto-Translation
  • 24/7 Emergency Phone Case Submission Access
  • Priority Case Routing
  • Service SLA Credit Options
View Price Page

SCREENSHOTS

Intercom Screenshots
View 1 screenshot(s)
SnapEngage Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp
    NA

ALTERNATIVES

Top alternatives to Intercom

Salesforce
Salesforce
HubSpot CRM
HubSpot CRM
Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Freshchat
Freshchat
Drift
Drift

Top alternatives to SnapEngage

Zendesk Chat
Zendesk Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom