Sharpen is Call Center Software. Sharpen offers the following functionalities:
- Inbound Call Center
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
Learn more about Sharpen features.
What is Sharpen and how does it work?
Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users.
|Support||24/7 (Live rep)||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Indiana, United States|
|Category||Call Center Software|
$109 Based on a 2-year annual contract
Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Sharpen pricing.
Yes, Sharpen provides API.
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