Home/Call Center Software/Sharpen
Updated on: October 2, 2022
Sharpen - Call Center Software
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81% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sharpen

Offer perfect customer experiences by training your agents
(21 Ratings) Write Review

What is Sharpen and how does it work?

Sharpen is a contact centre management platform that enables companies to create perfect customer experiences. The platform can be used to coach and develop agents and provide them with the needed autonomy and tools, so they can work at their best level. Further, companies can provide their agents with complete customer information that helps to make better decisions. Thus making every customer touchpoint more personal. Sharpen allows users to plan and implement interactions and workflows with their business partners who share the same goals, which also improves the chances of overall success. The platform lets users streamline their processes, cut overhead costs and eliminate on-premises hardware expenses. It also offers custom reports to individual companies containing detailed insights that help them to take the right actions and make informed decisions. Thus improving the overall experiences of both agents and customers. Furthermore, Sharpen is a HIPAA, ISO27001 and SOC 2 Type II compliant platform through which it offers exceptional data security and privacy to individual users.

FOLLOWERS
198

Sharpen Features Show All Features

Sharpen Technical details

Support 24/7 (Live rep) Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Indiana, United States
Deployment SaaS/Web/Cloud Official Website https://sharpencx.com/
Category Call Center Software

Sharpen Pricing

Pricing ModelSubscription
Sharpen Voice
$5

Plan Features

  • Administrator Configuration
  • Financially Backed SLA’s
  • Support: Customer Care
  • Client Experience - Additional Charge
  • Telco - Additional Charge

Sharpen Connect
$15

Plan Features

  • Cloud-Native Platform
  • Security & Compliance
  • Administrator Configuration
  • Unified Communications
  • Financially Backed SLA’s
  • Development Tools
  • Support: Customer Care
  • Client Experience - Additional Charge
  • Telco - Additional Charg e
Sharpen Empower
$109

$109 Based on a 2-year annual contract

Plan Features

  • Cloud-Native Platform
  • Security & Compliance
  • Administrator Configuration
  • Unified Communications
  • Financially Backed SLA’s
  • Development Tools
  • Support: Customer Care
  • Client Experience - Additional Charge
  • Integrations
  • Analytics & Insights
  • Omni-Channel
  • Agent Desktop
  • Supervisor Interface
  • ACD
  • Sharpen Logic: IVR/IVA
  • Sharpen University: WFO/QA
  • Survey
  • Sharpen Tables
  • Actions: Automated Robotic Processes
  • Cadence: Outbound Campaign Manager - Additional Charge
  • Telco - Additional Charge
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Sharpen pricing.

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Sharpen vs eVoice

Sharpen Reviews

OVERALL RATING
3.6
Based on 21 Rating(s)
Rating Distribution
  • 42.9 %
  • 28.6 %
  • 14.3 %
  • 0 %
  • 14.3 %
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Videos on Sharpen

The Power of Sharpen’s Cloud-Native Contact Center Platform
The Power of Sharpen’s Cloud-Native Contact Center Platform
Sharpen's Agent-First Platform
Sharpen's Internet of Things

Sharpen Screenshots

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Sharpen Demo - Dashboard.png
Sharpen Demo - Coaching-Interaction.png
Sharpen Demo - Logic-Builder.png
Sharpen Demo - Agent-interface.png
Sharpen Screenshots
Sharpen Screenshots
Sharpen Screenshots
Sharpen Screenshots
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Sharpen Demo - Dashboard.png
Sharpen Demo - Coaching-Interaction.png
Sharpen Demo - Logic-Builder.png
Sharpen Demo - Agent-interface.png
Sharpen Screenshots
Sharpen Screenshots
Sharpen Screenshots
Sharpen Screenshots

Sharpen FAQs

Sharpen is Call Center Software. Sharpen offers the following functionalities:

  • Inbound Call Center
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support

Learn more about Sharpen features.

Yes, Sharpen provides API.

Customers


Disclaimer

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