Knowlarity Reviews

Very good tool as the calls can directly be landed on phone.

Sometimes the calls do not land on phone

The tool is helping us in solving the customer issues and this has helped us in getting the business grown.

Details of the data, platform and calls lading to our mobile number makes it easy to work.

No such noticeable negative factors in the app.

Customer service calls and the exact time and date of calls received from the customers.

The setup was extremely smooth. The operational team set up the IVR themselves, we just needed to give them the script. Recording of IVR script, configuring the flow, etc. was all setup in a couple of days time.

There are a few downtimes that are a bit erratic but it is within the tolerance limits. Usually, the team responds quickly and gets any issue fixed immediately.

The entire local call center setup was moved to the cloud with the help of the Super Receptionist software. This cloud-based solution made it easier to set up or reconfigure call flow, agent changes, etc.

The tool is easy to set up & has the flexibility to route the calls to different mobile numbers easily. This feature helps in rotating the support executives providing phone support to the customers.

No dislikes at this point. All basic needs are taken care.

We use Super Receptionist to manage customer support & sales calls. The tool meets our requirements. The ability to record the conversations and reports are good.

Based on my usage calling from India to UAE was made easy.

Few things about the application are not appreciatable like internal UI features and logs page.

With this app I was able to connect with my clients and staff members in UAE at cheaper rates.

They provide the best services at cheaper price which help customers in business growth.

Sometimes SLA does not meet the expectation but it happens very less

It's a great product to take your business next level. You can maintain your database like a pro.

Automation of call flow helps to connect with the correct person in minimum time. You have all call records available with you to keep track of each customer

It's one of the leading cloud Telephony service available as of now. It provide a virtual no. through which a call can be diverted accordingly

Not as such, because, you wouldn't get any better.

You may give it a try., Nothing good is available compared to this one.

To ensure that we're not missing out on on customers

1. Cost effective.

2. Only Internet access required to use the solution.

3. No maintenance cost required.

4. Since the solution deployed in Cloud, we can access from anywhere around the world.

1. There are some time voice quality issues.

2. Sometimes application will crash also.

They provide number masking which is very useful tool for SME segment out in the market.

1. Cost saving as we don't need any extra man power for maintaining hardware resources.

Integration with hubspot is very good.

Feature rich for call center or customer success department.

Application for on the go access.

Very easy to implement.

Mobile application takes space for recording.

UI looks dated.

Problem solving: System to integrate call functionality from CRM directly.

Benefits: call logs per user by per executives.

The bulk SMS feature along with call reports. Connectivity is stellar as well

The UI can be more modern as it looks a little old. Not too much old but yes definitely needs a refreshed look

Connecting with customers over call and sending SMS for marketing campaigns. We're able to provide great customer service using Super receptionist.