Contact Center Software Solution

About Contact Center Software Solution

Deep Dive with Clara AI

Manage customer conversations, campaigns, agents, and daily activities through one organized platform. Our Contact Center Software is configured around your operational needs, helping teams handle inbound and outbound communication efficiently while giving supervisors better visibility into performance, reports, and ongoing activities. Explore Solution: https://kingasterisk.ph/services/contact-center-software/

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Pricing

Free Trial Available
Starts at $35.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

60%
Momentum

60%
Popularity

60%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep)

Contact Center Software Solution Features

Show Feature Explanation

Show Missing Features

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Auto Call Recording

Automatically records all the ongoing calls.

Inbound Call Tracking Features

Call Routing

Directs calls to the appropriate agent or department

Call Recording

Facility to record calls with a set of conditions and compliance

Analytics

Allows integration with other analytical tools or has it inbuilt

Call Monitoring

Allows you listen to all inbound and outbound calls.

Dashboard

A digital insight of reports and other workings on a single screen

Attribution

Track and allocate credit to touchpoints throughout the conversion journey.

Call Transcripts

Transforms call audio into easily searchable transcripts

Call Metadata

Captures caller details, time, campaign source, and device

Dynamic Number Insertion (DNI)

Assigns unique phone numbers to campaigns/channels to track calls.

Security and Privacy Compliance

Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.

Contact Center Software Solution Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( One-time license )

MONTHLY SUPPORT $6,500.00 $6,500.00 per month

Installation Help
Getting Started Support
Product Usage Support
Core Installation
Asterisk Support
AMI & AGI
Instant Teams Support
Call Logging & Monitoring
Hours of Access(Telephone)
Response Time (Max) 8 Hour
Response Time (Min) 15 Min

Start Free Trial

HOURLY SUPPORT $35.00 $35.00

Installation Help
Getting Started Support
Product Usage Support
Core Installation
Asterisk Support
AMI & AGI
Instant Teams Support
Call Logging & Monitoring
Hours of Access(Telephone)
Response Time (Max) 8 Hour
Response Time (Min) 15 Min

Start Free Trial

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