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Bitrix24 Reviews

User Rating

4.4/5 (Based on 1,120 Ratings)

Rating Distribution

  • Excellent

    68.8%
  • Very Good

    16.5%
  • Average

    4.2%
  • Poor

    7.2%
  • Terrible

    3.2%

User Sentiments

Feature Rich CRM, Extensive Collaboration Features, Ease of Use, Affordable Pricing

Unreliable Customer Support, Confusing Interface, Limited Mobile Functionality, Occasional Technical Issues

Do You Use Bitrix24?

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Review Summary

Overall, users praise Bitrix24's user-friendly interface, customization options, and comprehensive features such as CRM, project management, and communication tools. The platform reportedly streamlines business processes and improves collaboration. However, users also mention occasional technical glitches, limited reporting capabilities, and a learning curve for new users. Some reviewers suggest improving customer support and documentation. Additionally, while Bitrix24 offers a generous free plan, some users express concerns about the pricing of advanced features and add-ons.

Pros

  • Comprehensive suite of business tools: CRM, project management, communication, and more.
  • Customizable to fit specific business needs.
  • Mobile app for onthego access.
  • Highly scalable for businesses of all sizes.

Cons

  • Steep learning curve for new users.
  • Limited integrations with thirdparty apps.
  • Some users report occasional bugs and glitches.
  • Customer support can be slow to respond.

AI-Generated from the text of User Reviews

Reviews
ZZ

Zaur Z

November 1, 2026 Source: G2.com
Bitrix24 Keeps Everything in One Place
What do you like best about Bitrix24?I like that Bitrix24 brings everything together in one place. It makes communication, task management, and teamwork easier, while helping everyone stay organized, track progress, and work more efficiently.What do you dislike about Bitrix24?Sometimes the platform feels a bit complicated, especially for new users. There are many features, and it can take time to get used to the interface and find the tools you need.What problems is Bitrix24 solving and how is that benefiting you?Bitrix24 helps solve the problem of scattered communication and disorganized workflows. It keeps tasks, projects, and team discussions in one place, making it easier to coordinate with colleagues, follow up on assignments, and save time in daily work.
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FO

Fátima Cristina O

September 24, 2026 Source: G2.com
All-in-One Hub for Communication, Project Management, and CRM
What do you like best about Bitrix24?In short, the best part is having communication, project management, and CRM in one hub, which boosts productivity and reduces the need to juggle multiple apps.What do you dislike about Bitrix24?In short, the biggest drawback is that Bitrix24 tries to do everything at once, which makes it powerful but also harder to use smoothly without training or patience.What problems is Bitrix24 solving and how is that benefiting you?The benefit for me is that Bitrix24 acts as a single hub: communication, project management, and CRM are all connected. This boosts productivity, reduces tool-switching fatigue, and makes collaboration smoother across the team.
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DO

Daniel O

September 9, 2026 Source: G2.com
An Easy-to-Use All-in-One Platform for Chat, Groups, Sales, and Projects
What do you like best about Bitrix24?All in one platform. Easy to use. Chat, groups, sales and project management.What do you dislike about Bitrix24?text editor not so good as microsoft word or google docsWhat problems is Bitrix24 solving and how is that benefiting you?Communication, pipeline, lead generation
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RR

Regu Rai.L

September 7, 2026 Source: Trustpilot.com
Bitrix24 has been such a lovely CRM to…
Bitrix24 has been such a lovely CRM to use. It has all the features in one place and I seriously don't understand where does all the automations come from. Every page, every stage there are lot's of automations and makes my Job easier. Themes are so good, UI is easier and better. It has CRM, Tasks, Dashboards, Feed, internal message and many more.

Good Software for Business Management.
Read more
DC

Dequetia C

May 7, 2026 Source: G2.com
All-in-One Platform for Effortless Team Organization
What do you like best about Bitrix24?Bitrix24 is an incredibly powerful all‑in‑one platform that makes managing tasks, communication, and customer relationships feel effortless. I love how everything—CRM, chat, calls, automation, and project tools—lives in one place. It’s user‑friendly, customizable, and perfect for keeping teams organized and connected.What do you dislike about Bitrix24?It is powerful, but the learning curve can feel steep at first. Some features are tucked away or require extra setup, which can be overwhelming for new users. Once everything is configured, it runs smoothly — but getting there can take time.What problems is Bitrix24 solving and how is that benefiting you?Bitrix24 solves the problem of scattered tools by bringing communication, tasks, CRM, and automation into one platform. It keeps teams organized, improves follow‑ups, and saves time by streamlining everyday workflows.
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DB

Deepak B

April 29, 2026 Source: G2.com
Bitrix24 is a versatile all-in-one tool for CRM, tasks, and team collaboration.
What do you like best about Bitrix24?What I like best about Bitrix24 is that it brings many tools into one place. I can manage contacts, track communication, assign tasks, and keep everything organized without switching between different apps. It helps improve productivity and makes daily work much easier.What do you dislike about Bitrix24?Bitrix24 can feel a bit complex at the beginning because it has so many features. The interface can sometimes be overwhelming, and it takes time to learn where everything is. Also, it can feel slower when using advanced features.What problems is Bitrix24 solving and how is that benefiting you?Bitrix24 helps me manage projects, communicate with my team, and track customer leads all in one place. It saves me time and keeps everything organized, so I can stay on top of my work without jumping between different tools.
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RG

Rajiv K G

April 29, 2026 Source: G2.com
Centralized Platform with Easy Implementation
What do you like best about Bitrix24?I like that Bitrix24 is easy to implement and has a user-friendly UI. The customization feature is really valuable to me. I also appreciate how it combines lead, task, CRM, and communication into one platform. The ability to convert leads to tasks with just a few clicks is a feature I find particularly convenient.What do you dislike about Bitrix24?No easy template available to manage leaves and attendance systemWhat problems is Bitrix24 solving and how is that benefiting you?Bitrix24 puts lead, task, CRM, and communication on one platform. It's easy to implement, user-friendly, and customizable. I like converting leads to tasks with a few clicks.
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VR

Verified User in Retail

April 28, 2026 Source: G2.com
Great Free Version with Plenty of Modules
What do you like best about Bitrix24?.The availabilty of the modules on free versiónWhat do you dislike about Bitrix24?Theo Numbers of Windows that you have to get what you wantWhat problems is Bitrix24 solving and how is that benefiting you?My leads, the way that i record all the new clients and leads
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LP

Luis P

April 28, 2026 Source: G2.com
Has a free version!
What do you like best about Bitrix24?The user interface is rather straightforward and standarized. Comes with all the functions I need and expect from a complete turn-key CRM solution. I started with the free version and then switched to the Basic plan. So far so good. Haven't had the time to try the Wordpress integration but will be hoping to do so in the weeks to come. What do you dislike about Bitrix24? Recommendations to others considering Bitrix24?Overall It's a great tool if you want to run your business like the big fishes on the market!What problems is Bitrix24 solving and how is that benefiting you?The mobile version needs a tad bit more refinement bc it kept crashing my on phone. Don't know maybe the fault it's on my end but everything else runs perfectly on my iphone 13.
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MM

Manuel M

April 25, 2026 Source: G2.com
Excelente plataforma con múltiples herramientas y módulos para la organización
.
Read more

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