3CLogic is Call Center Software. 3CLogic offers the following functionalities:
- Outbound Call Center
- Inbound Call Center
- Progressive Dialer
- Predictive Dialer
- Queue Management (Calls)
- IVR Support
Learn more about 3CLogic features.
What is 3CLogic and how does it work?
3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction.
|Support||24/7 (Live rep) Business Hours Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Maryland, United States / (800) 350 8656|
|Deployment||SaaS/Web/Cloud Installed - Windows Installed - Mac||Official Website||https://www.3clogic.com/|
|Category||Call Center Software|
Contact the vendor for detailed pricing information
Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about 3CLogic pricing.
Yes, 3CLogic provides API.
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