3CLogic

What do you like best?

From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work.

I have no downsides to 3CLogic at this time.

Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience!

What do you like best?

Easy to make changes on the fly, switch over from old phone system was seamless.

Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions

We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic.

What do you like best?

Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

Flexibility of changing the IVR real time.

Real time configuration of call flows by the system admin vs logging a ticket to IT.

Reliable and cloud based solution.

We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards.

Need greater ability to configure agent console.

We have insourced our IT Service Desk and needed a modern call centre solution which integrated with our ServiceNow ticketing system.

What do you like best?

In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results.

As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes.

We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy.

What do you like best?

The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them.

The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations.

Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience.

Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error.

What do you like best?

3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe

There are so many features it takes a little time to figure everything out

Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact.

We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location.

What do you like best?

As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider.

Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike.

I would recommend 3CLogic to other clients.

The ability to scale the solution in small pieces to reflect the expansion of our call centre has been of great benefit.

Linking the product with our clients CRM has been of great benefit and we are currently going through an enhancement with 3C to further streamline the integration with our CRM

What do you like best?

Working with 3Clogic has been a great experience, they’re quick to respond to MAC requests and my customer’s don’t have to open many trouble tickets. The service works very well.

There isn't anything i dislike about working with 3Clogic Cloud Call Center

We needed a product for a client that was completely customized to fit a specific requirement which included auto dialers, security, the ability to comply with a variety of compliance regulations and the option to scale up or down without penalties. 3CLogic was able to meet all of the customer’s needs. Overall, our 3Clogic customer’s are very happy with this solution and most are using this as an add on to a current phone system.

What do you like best?

There are several aspects of 3CLogic’s offering that I like Best: 1 Ease of use; 2 reliability of platform; 3 integration options; 4 One of the best dialer platforms on the market.

Nothing comes to mind. Any "issues" have been taken care (quickly and I just cannot think of anything that would be a "dislike."

I have and continue to recommend 3CLogic. Do your homework, draw up a comparison, be honest with your gut feeling … always ask for a trial. 3CLogic will spend the time, invest in the investment, to be sure expectations are calibrated and met.

We have several mutual clients using both 3CLogic and our hosted services. In all cases, 3CLogic brings a hosted contact center tools that we can integrate and support with our services providing a more well-rounded offering to our clients and prospects.

What do you like best?

We have been clients of 3CLogic for close to 5 years now. We have been very happy with the personalized attention we have received from the team. We are used to being forgotten by a vendor after implementation, but that did not happen with 3CLogic. As promised, they have been quick to respond and helpful in assisting us with our company initiatives.

We have been very pleased with 3CLogic overall

Speed to respond to our clients. We have been able to contact our clients very quickly due to 3CLogic's integration with our CRM