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3CLogic

Amp up your customer-specific communication levels in real-time with 3CLogic

(31 Ratings) Write Review

What is 3CLogic and how does it work? 3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules, call transcription and machine learning facilities included within the particular software helps with seamless identification of individual sentiments or tones of a customer-specific interaction.

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3CLogic Features Show All Features

Call Center Features

Outbound Call CenterAn outbound call center deals exclusively with outbound calls. The call center calls the customer – for example to inform him about the latest offers or to sell something.
Inbound Call CenterAn inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers.
Progressive DialerProgressive dialing is a ‘middle ground’ solution that falls somewhere between manual dialing and more sophisticated predictive dialer solutions. A progressive dialer, like a predictive dialer, is used to eliminate the need for agents to manually dial customer phone numbers when making outbound calls. Customer support, distribution, telemarketing, collections, and any other area that involves making outbound calls from a list but does not want to burden their call center agents with the actual dialing use progressive dialers.
Predictive DialerA predictive dialer is an outbound calling system that automatically dials from a list of phone numbers. A predictive dialer makes calls to numbers before it senses a link, at which point it transfers the call to a live agent. Busy signals, voicemails, no-answers, disconnected numbers, and so on are all filtered out by dialers.
Queue Management (Calls)A queue is the duration of time when something is ready to be worked on, but is waiting for someone to work on it, called wait time or queue time. These queues and delays build up across the whole system of tasks and resources, from the beginning of a project to the end, and make our projects take much longer.
IVR SupportInteractive voice response (IVR) is telephony software technology commonly found in call centers. IVR allows businesses to interact with callers through a series of automated menus, often enabling the customer to self-serve for faster resolution.
Concurrency SupportMany software offer concurrency support, allowing several users to operate on the same record simultaneously. Similarly, concurrency control is the mechanism through which the outcome of the update\delete operation of a record is defined, when you have multiple users working on the same record at the same time.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Auto Call RecordingAuto call recording and advanced telephony capabilities allow you to get rid of partial recollection of telephone calls, improve sales performance, and always stay on top of your customer and prospect relationships.
Call MonitoringA call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval.

3CLogic Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Maryland, United States / (800) 350 8656
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Official Website	https://www.3clogic.com/
Deployment	SaaS/Web/Cloud Installed - Windows Installed - Mac	Category	Call Center Software

3CLogic Pricing

Pricing ModelQuotation Based

3CLogic

Custom

Features

Campaign Management
Inbound Call Center
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about 3CLogic pricing.

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3CLogic Reviews

OVERALL RATING 4.2 Based on 31 Rating(s)

Rating Distribution

Excellent 51.6 %
Very Good 38.7 %
Average 6.5 %
Poor 3.2 %
Terrible 0 %

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3CLogic Company Overview

Outbound Calling Features and Capabilities

Inbound Calling Features and Capabilities

3CLogic Screenshots

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3CLogic FAQs

Q. What is 3CLogic used for?

3CLogic is Call Center Software. 3CLogic offers the following functionalities:

Outbound Call Center
Inbound Call Center
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support

Learn more about 3CLogic features.

Q. What are the top alternatives for 3CLogic?

Here`s a list of the best alternatives for 3CLogic:

Q. Does 3CLogic provide API?

Yes, 3CLogic provides API.

Articles on 3CLogic

Guides A Guide to Automatic Call Distribution Software in 2022 Customer calls are a significant source of income for every modern company that is focused on... read more

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3CLogic Features Show All Features

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