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Updated on: March 1, 2021
What is 3CLogic ?
3CLogic - Call Center Software : SaaSworthy.com
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

3CLogic

Cloud Communication Platform
(79 Ratings) Write Review

3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.

3CLogic Features Show All Features

3CLogic Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Maryland, United States / (800) 350 8656
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Call Center Software

3CLogic Pricing

Pricing ModelQuotation Based
3CLogic
Custom

Features

  • Campaign Management
  • Inbound Call Center
  • Outbound Call Center
  • Predictive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 05/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

3CLogic FAQs

3CLogic is Call Center Software. 3CLogic offers the following functionalities:

  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Inbound Call Center
  • Outbound Call Center

Learn more about 3CLogic features.

3CLogic provides a custom pricing for their software.

Learn more about 3CLogic pricing.

No, 3CLogic does not offer a free plan.

Learn more about 3CLogic pricing.

Yes, 3CLogic provides API.

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3CLogic Reviews

OVERALL RATING
3.4
Based on 79 Rating(s)
Rating Distribution
  • 48.4 %
  • 38.7 %
  • 6.5 %
  • 3.2 %
  • 0 %
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Lukas GSource : g2crowd.com
(Reviewed on 30 June 2020)
"Simple, Seamless Implementation and Use with ServiceNow."

What do you like best?

From start to finish, the project implementation was simple and low maintenance. The project manager and dev team ensured our admins and agents were properly trained so they could start utilizing the system on day 1. Any minor issues that arose were swiftly taken care of and solutions were provided so we could continue our work.

What do you dislike?

I have no downsides to 3CLogic at this time.

What problems are you solving with the product? What benefits have you realized?

Going live with 3CLogic during the COVID-19 pandemic has truly brought a great way to interact with our employees while we are continuing to serve the employee base from an HR perspective - all while working from home. We previously did not have a system to handle calls as such, so the 3CLogic solution really improved this experience!

...more
Administrator in Oil & EnergySource : g2crowd.com
(Reviewed on 01 May 2020)
"Excellent"

What do you like best?

Easy to make changes on the fly, switch over from old phone system was seamless.

What do you dislike?

Being new to Telecommunications software , learning the console is a little daunting, but Technicians are super responsive to my newbie questions

What problems are you solving with the product? What benefits have you realized?

We are not able to report in real time on each technician for training, man power count and When Service Desk becomes busy we are able to compensate with more technicians to quickly get on the phones and serve our customers better. We can give them How to do while waiting on hold for next technician to answer. Text to talk is very handy, Some of the voices used can be a little robotic.

...more
David CSource : g2crowd.com
(Reviewed on 21 November 2019)
"Snr Dir, S&N Global Business Svcs"

What do you like best?

Connectivity with ServiceNow and presenting all relevant data in a single window to the call centre agent.

Flexibility of changing the IVR real time.

Real time configuration of call flows by the system admin vs logging a ticket to IT.

Reliable and cloud based solution.

What do you dislike?

We are getting to grips with reporting and we feel there is somewhat of a limitation on live dashboards.

Need greater ability to configure agent console.

What problems are you solving with the product? What benefits have you realized?

We have insourced our IT Service Desk and needed a modern call centre solution which integrated with our ServiceNow ticketing system.

...more
Corey BSource : g2crowd.com
(Reviewed on 31 October 2019)
"Our Experience Has Been Exceptional So Far"

What do you like best?

In the first 2 weeks, we went from a 65% Calls Handled Rate to a 90+% Calls Handled Rate on our IT ServiceDesk. That is what you call results.

What do you dislike?

As someone not coming from a Call Center background, the amount of options, metrics, and new terminology is quite daunting. However the 3CLogic Team has been very responsive in answering questions, showing us how to make certain types of changes, etc. Very often responding in a matter of a few minutes.

What problems are you solving with the product? What benefits have you realized?

We had way too many missed calls and voice mails happening. We needed an actual Call Center System to give us more flexibility with what we could do and true metrics to analyze and learn what we needed to do better. 3CLogic has given us that. Our agents were easily able to learn how to handle incoming calls. The 3CLogic Team guided us through every step of implementation and taught us how we could make adjustments on our own as we went. Since going live, we have called support with minor issues and/or questions and the calls have been handled very quickly. Overall extremely happy.

...more
Administrator in Electrical/Electronic ManufacturingSource : g2crowd.com
(Reviewed on 18 October 2019)
"New deployment to 3CLogic Cloud"

What do you like best?

The ease of transitioning from our old CTI/IVR to 3CLogic's was simple and effective. No impact to our customers was noted, with only the agents being aware of the difference, which is enormous. The Project Manager, Varun Nalla, was responsive and worked to understand our environment, its nuances, and efficiently addressed our needs. Moving to a new system has its challenges, mainly the learning curve. However, with the continued assistance from help desk support and Varun's assistance, we have managed to adjust quickly. Being responsive to ensuring we are finding resolutions, even helping us understand the system. 3CLogic was selected after evaluating multiple other companies, and we are not sorry we went with them.

What do you dislike?

The Dashboard, is my biggest disappointment. Not being able to customize it to my needs and the overall clunkiness. They are working on a Beta version to improve the Dashboard, which I hope to have access to soon. The main features I require are being able to customize the data, columns and windows to our needs, then share with other managers in or remote locations.

Recommendations to others considering the product:

Being able to integrate with ServiceNow as our main reason for selecting 3C, its integration is far better user experience. Simplicity is key, being able to easily transition from a clunky system to 3C is important for our business. No impact to our customers was a great experience.

What problems are you solving with the product? What benefits have you realized?

Ongoing troubleshooting as we are still in Phase 1 of our deployment. Much of what we have experienced thus far has been an issue on our end, such as our network bandwidth and user error.

...more
Joseph CSource : g2crowd.com
(Reviewed on 03 October 2019)
"Great Dialer - Better Customer Support"

What do you like best?

3cLogic is an all encompassing dialer that will cover all of your call center needs, there customer support team is AMAZING!!!! Thanks Zoe

What do you dislike?

There are so many features it takes a little time to figure everything out

Recommendations to others considering the product:

Best Dialer for any call/contact center, although it is a little tricky to learn there support team is second to no one. They are always quick to respond and remedy the situation and with great follow-up after the fact.

What problems are you solving with the product? What benefits have you realized?

We were using 2 different systems at one point and since the switch to 3cLogic we have all of the features that we need all in 1 centralized location.

...more
Consultant in Government AdministrationSource : g2crowd.com
(Reviewed on 07 August 2019)
"Great reliable product"

What do you like best?

As an IT Project Manager implementing this for our client I have been very impressed with 3C Logic as a product and as an organisation. The front end of the telephony system is straightforward to use and very easy to understand from a user point of view and our client transitioned to this product easily.

When we have needed support from 3C Logic they have been very quick to respond and help solve any issues or answer any questions we had. The platform has been reliable too which is of great benefit to us as an ICT provider.

What do you dislike?

Nothing - however I am not an everyday user of the system, but nothing has been flagged to me by our client that they dislike.

Recommendations to others considering the product:

I would recommend 3CLogic to other clients.

What problems are you solving with the product? What benefits have you realized?

The ability to scale the solution in small pieces to reflect the expansion of our call centre has been of great benefit.

Linking the product with our clients CRM has been of great benefit and we are currently going through an enhancement with 3C to further streamline the integration with our CRM

...more
Source : g2crowd.com
(Reviewed on 04 April 2018)
"3CLogic Cloud Call Center works great! "

What do you like best?

Working with 3Clogic has been a great experience, they’re quick to respond to MAC requests and my customer’s don’t have to open many trouble tickets. The service works very well.

What do you dislike?

There isn't anything i dislike about working with 3Clogic Cloud Call Center

What business problems are you solving with the product? What benefits have you realized?

We needed a product for a client that was completely customized to fit a specific requirement which included auto dialers, security, the ability to comply with a variety of compliance regulations and the option to scale up or down without penalties. 3CLogic was able to meet all of the customer’s needs. Overall, our 3Clogic customer’s are very happy with this solution and most are using this as an add on to a current phone system.

...more
Source : g2crowd.com
(Reviewed on 27 February 2018)
"A Great Partner"

What do you like best?

There are several aspects of 3CLogic’s offering that I like Best: 1 Ease of use; 2 reliability of platform; 3 integration options; 4 One of the best dialer platforms on the market.

What do you dislike?

Nothing comes to mind. Any "issues" have been taken care (quickly and I just cannot think of anything that would be a "dislike."

Recommendations to others considering the product

I have and continue to recommend 3CLogic. Do your homework, draw up a comparison, be honest with your gut feeling … always ask for a trial. 3CLogic will spend the time, invest in the investment, to be sure expectations are calibrated and met.

What business problems are you solving with the product? What benefits have you realized?

We have several mutual clients using both 3CLogic and our hosted services. In all cases, 3CLogic brings a hosted contact center tools that we can integrate and support with our services providing a more well-rounded offering to our clients and prospects.

...more
Source : g2crowd.com
(Reviewed on 19 February 2018)
"Very Happy with 3CLogic"

What do you like best?

We have been clients of 3CLogic for close to 5 years now. We have been very happy with the personalized attention we have received from the team. We are used to being forgotten by a vendor after implementation, but that did not happen with 3CLogic. As promised, they have been quick to respond and helpful in assisting us with our company initiatives.

What do you dislike?

We have been very pleased with 3CLogic overall

What business problems are you solving with the product? What benefits have you realized?

Speed to respond to our clients. We have been able to contact our clients very quickly due to 3CLogic's integration with our CRM

...more
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Videos on 3CLogic

3CLogic Company Overview
3CLogic Company Overview
Outbound Calling Features and Capabilities
Inbound Calling Features and Capabilities

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