Userlike Reviews

User Rating

4.6/5 (Based on 577 Ratings)

Rating Distribution

Excellent
63.6%
Very Good
32.4%
Average
2.9%
Poor
0.7%
Terrible
0.3%

User Sentiments

Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration

Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates

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Review Summary

Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement.

Pros

Easytouse interface: Userfriendly interface allows for quick setup and customization.
Omnichannel support: Supports multiple communication channels, including live chat, email, and social media.
Detailed analytics: Provides comprehensive data and insights to track performance and optimize customer service.

Cons

May require additional resources for onboarding and training due to its advanced features.
Limited customization options for the chat widget, affecting branding and visual alignment.
Occasional performance issues reported by some users during high traffic periods.
Pricing plans can be considered expensive for small businesses and startups.

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Reviews

Randy R

December 5, 2023 Source: G2crowd.com

"I did research for my client that was building a new website and Userlike floated to the top."

What do you like best about Userlike?

I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future.

What do you dislike about Userlike?

This is a robust software application and will take time to learn in order to get all of the benefits.

What problems is Userlike solving and how is that benefiting you?

It is important to get a website working for you, generating new business that you might not have been getting access to. Ease of new customer acquisition is key in todays market. It creates a new business opportunity funnel for the company.

Edwin M

August 21, 2023 Source: G2crowd.com

"Excelente producto de comunicacion"

What do you like best about Userlike?

Facilita la interaccion con el usuario final y te permite tener mas cercania con el cliente

What do you dislike about Userlike?

En realidad nada, todo esta de acuerdo a mis expectativas

What problems is Userlike solving and how is that benefiting you?

Creo que resuelve todo l0o que necesito

Anonymous User

June 30, 2023 Source: G2crowd.com

"Userlike per migliorare il CTR"

What do you like best about Userlike?

La possibilità di poter inseri più canali di contatto.

What do you dislike about Userlike?

Integrazione con whatsapp business all'interno della piattaforma.

What problems is Userlike solving and how is that benefiting you?

Entrare subito in contatto con il prospect.

Bryan B

June 29, 2023 Source: G2crowd.com

"Great chat platform"

What do you like best about Userlike?

Very good looking application and easy to use both on website and backend management.

What do you dislike about Userlike?

So far, there is nothing i don't like except the price

What problems is Userlike solving and how is that benefiting you?

we are able to convert website traffic to customers better with platform.

Pablo

February 13, 2023 Source: G2crowd.com

"Easy and fast"

What do you like best about Userlike?

Easy whatsapp implementation, Makes customer management a breeze

What do you dislike about Userlike?

Bland design, Its a bit expensive but it works

What problems is Userlike solving and how is that benefiting you?

Userlike helped us integrate a chatbot to our website

Al K

January 10, 2023 Source: G2crowd.com

"Great tool works perfect"

What do you like best about Userlike?

No bugs, easy to use and good help, and you can add call-to-action buttons on the widget easily

What do you dislike about Userlike?

Absolutely nothing at all it's excellent

What problems is Userlike solving and how is that benefiting you?

Saving time and money by providing such a chatbot

João F

October 20, 2022 Source: G2crowd.com

"All the things you need from a chat plugin are in userlike! Just awesome!"

What do you like best about Userlike?

The easy way of customizing things and the looks of the plugin!

What do you dislike about Userlike?

Missing a mobile app for operators to use.

What problems is Userlike solving and how is that benefiting you?

Userlike helps me to be closer to my clients and convert!

Anonymous User

March 10, 2022 Source: G2crowd.com

"Unkompliziert Anbindung und leicht zu bedienen"

What do you like best about Userlike?

-Die Chatfunktion ist sehr verständlich aufgebaut, Stichwort: Benutzerfreundlich

-Die Integration an die Webseite ist in wirklich kürzester Zeit vollendet

-Einfaches Handling im daily business

-Sehr guter Kundensupport seitens Userlike

What do you dislike about Userlike?

-Keine Verbesserungsvorschläge, alles sehr gut eingerichtet

What problems is Userlike solving and how is that benefiting you?

-Grundgedanke: Wir wollten unseren Kunden eine unkompliziertere Kommunikation sowie potenziellen Kunden eine direkte Kommunikation auf der Webseite anbieten.

Andreas L

February 25, 2022 Source: G2crowd.com

"easy to install and very helpful"

What do you like best about Userlike?

it was so easy and quick to integrate it on our website

What do you dislike about Userlike?

as far as I work with Userlike I can't say what I don't like about it

Recommendations to others considering Userlike:

have a trial, it's easy and very helpful

What problems is Userlike solving and how is that benefiting you?

our website visitor can easily connect with us. They don't have to search for a specific contact page

Anonymous User

February 23, 2022 Source: G2crowd.com

"Great customer service"

What do you like best about Userlike?

Great customer service both through the chat team and the staff responding to email

What do you dislike about Userlike?

We are new to the product and nothing I have found is offputting as yet!

What problems is Userlike solving and how is that benefiting you?

We are new to the product but our biggest benefit will be able to integrate multiple channels in one platform!

Userlike Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Userlike?

Review Summary

Pros

Cons

Randy R

Edwin M

Anonymous User

Bryan B

Pablo

Al K

João F

Anonymous User

Andreas L

Anonymous User

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