Home/Help Desk Software/Motadata HelpDesk
Updated on: October 24, 2021

What is Motadata HelpDesk ?

Motadata HelpDesk - Help Desk Software
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Motadata HelpDesk

IT Service Desk Software
(28 Ratings) Write Review

Motadata HelpDesk is a software to deliver smarter and faster IT services to the customers of users. It sports a simple interface for a modern digital enterprise system that enables users to improve their relationship with their existing customers. The software intuitively paves the way for tasks such as ticketing, knowledge, change and asset management. And being highly scalable, it can meet the needs of organizations of all shapes and sizes. Users can smartly resolve any issues and requests while also improving the overall quality of their IT services for higher productivity. The GUI of the tool is minimalistic and does not require any training. With the help of a centralized knowledge-base, employees receive the ability to help themselves. And with multi-channel support, user tickets can be logged through channels such as email, self-service portal, mobile apps, and more. With Motadata, users can manage inventories and automate key workflows through automation.

Motadata HelpDesk Features Show All Features

Motadata HelpDesk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Ahmedabad, India / +91 79-4702-1702
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software

Motadata HelpDesk Pricing

Pricing ModelFree Trial , Quotation Based
Motadata HelpDesk
Custom

Features

  • Incident Management
  • Knowledge Base
  • Multi-Level Workflow Automation
  • SLA Management
  • Self-Service Portal
  • Canned Responses
  • Reporting & Dashboards
  • Mobile App

Disclaimer: The pricing details were last updated on 07/05/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Motadata HelpDesk pricing.

Motadata HelpDesk FAQs

Motadata HelpDesk is Help Desk Software. Motadata HelpDesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Motadata HelpDesk features.

No, Motadata HelpDesk does not provide API.

Ask the Community View Community

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Motadata HelpDesk Reviews

OVERALL RATING
4.3
Based on 28 Rating(s)
Rating Distribution
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  • 0 %
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Jitu Dabhi
Jitu DabhiSource : trustpilot.com
(Reviewed on 15 March 2019) Complete satisfy with ITSM software.

Complete satisfy with ITSM software.

...more

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