Ivanti Neurons for ITSM (Ivanti Service Manager)

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About Ivanti Neurons for ITSM (Ivanti Service Manager)

Deep Dive with Clara AI

Ivanti Neurons for ITSM offers flexible, proactive service management tailored to your business needs. Automate workflows to eliminate manual processes, enhance efficiency, ensure compliance, and improve security. Whether you need an IT helpdesk solution or advanced service management capabilities, Ivanti Neurons scales effortlessly to meet your requirements. Transform the employee experience with modern service delivery, reducing escalations and accelerating resolutions. With no-code drag-and-drop design, teams can easily configure workflows and interfaces, cutting costs while increasing time to value. AI-powered chatbots and service portals enhance user interactions, while automation empowers service owners to design and control workflows without coding, ensuring consistent and high-quality service. Gain complete visibility of hardware and software assets to maximize performance and value while reducing total cost of ownership. Role-based dashboards allow for effective monitoring of service delivery and commitments. With flexible deployment options—cloud, on-premises, or hybrid—and mobile connectivity, Ivanti Neurons ensures seamless service management wherever you are.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

64%
Popularity

67%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Modes of Support

Online

Ivanti Neurons for ITSM (Ivanti Service Manager) Features

Show Feature Explanation

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the assets and equipment

Ivanti Neurons for ITSM (Ivanti Service Manager) Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

ITSM Professional Custom

For the team that needs modern and best-in-class IT service management, asset management, and discovery capability.

Provide core IT Service and Asset Management capability across the business.

Features

Service Delivery
Incident Management
Change Management
Request Management
Event Management
Configuration Management
Knowledge Management
Service Level Management
Runbook Automation
Reporting/Dashboards
Self Service/Omni Channel/Mobile
IT Asset Management
Asset Discovery
Spend Optimization

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ITSM Enterprise Custom

For the organization that wants to extend service management best practices to other departments.

Support critical strategic processes; extend service management to non-IT workflows.

Features

Includes features of Asset Management capabilities and ITSM Professional plan, plus
HR Service Management
Facilities Service Management
Project and Portfolio Management (PPM)
Governance, Risk and Compliance (GRC)
Security Operations Management

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ITSM Premium Custom

For the organization that wants to take their ITSM operations into the future with machine learning and automation.

Modernize service delivery and drive enhanced employee experiences with intelligent service management.

Features

Includes features of ITSM Professional plan , plus
AI-guided ITSM
Proactive Service Management
Digital Experience Focus (DEX)

Start Free Trial

ITSM Enterprise Premium Custom

For the enterprise that's ready to deliver intelligent service management across the organization.

Deliver the complete solution for the connected, intelligent enterprise.

Features

Includes features of ITSM Professional plan, plus
All the critical strategic processes and service support for non-IT workflows provided in ITSM Enterprise
All the intelligent automation, service delivery, and digital experience management (DEX) capabilities provided in ITSM Premium

Start Free Trial

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Disclaimer: The pricing details were last updated on 30/07/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ivanti Neurons for ITSM (Ivanti Service Manager) Pricing

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Ivanti Neurons for ITSM (Ivanti Service Manager) Reviews

User Rating

4.1/5 (Based on 172 Ratings)

Rating Distribution

Excellent
38.4%
Very Good
43.6%
Average
12.8%
Poor
2.3%
Terrible
2.9%

User Sentiments

Highly Customizable, Extensive Integrations, Solid Foundation with Standard Content, Supportive Ivanti Forum

Steep Learning Curve, Outdated User Interface, Poor Mobile App Experience, Lack of Comprehensive Documentation

Do You Use Ivanti Neurons for ITSM (Ivanti Service Manager)?

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Review Summary

Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.

Pros

Comprehensive ITSM solution with asset, change, and project management capabilities.
Offers a customizable interface and integrates with various platforms.
Advanced reporting and analytics tools for datadriven insights.

Cons

Can be complex to set up and configure, requiring dedicated IT resources.
Limited mobile functionality, making it less accessible for remote teams.
Some users report occasional performance issues and system outages.

Ivanti Neurons for ITSM (Ivanti Service Manager) Reviews

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Ivanti Neurons for ITSM (Ivanti Service Manager) is Service Desk Software. Ivanti Neurons for ITSM (Ivanti Service Manager) offers the following functionalities: