Ivanti Service Manager

About Ivanti Service Manager

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

73%
Momentum

61%
Popularity

63%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Ivanti Service Manager Features

Show Feature Explanation

Service Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Standard Features

Walk-up Experience

Allows users to receive in-person IT support without prior appointments, similar to a tech bar or help kiosk. Includes digital queue management, real-time status updates, and personalized service.

Request Management

Helps handle user requests for information, access, or standard services (such as password resets or software installations). It streamlines fulfillment through automated workflows and self-service options.

Problem Management

Identifies and addresses the root causes of recurring incidents. Focuses on preventing future issues by analyzing trends, documenting known errors, and implementing long-term solutions.

Prioritization

Arrange the list of activities, incidents, and tasks based on their relative importance

CMDB

Configuration Management Database (CMDB) is a database with an in-depth view of configuration items (CI), attributes, incidents and performance throughout its lifecycle.

Change Management

Make coordinated changes during the product's lifecycle and accomplish alterations even after finalization of designs.

Mobile Access

Allows accessing the software and product/service related information from a mobile device

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Multi-language Support

Available in multiple languages to support global customers

Remote Access

Permits users to access applications and files, whether traveling or working remotely away from the office or home network.

Asset Management

Manages the entire lifecycle of the physical assets of your organization

Ivanti Service Manager Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Ivanti Service Manager Custom

Features

Dashboards & Reporting
Incident Management
Knowledge Management
Mobile
Self Service
Service Catalog
Survey
Voice Automation (optional add-on)
Workflow Automation
Change Management
CMDB
Configuration Management
Problem Management
Service Level Management
Availability Management
Event Management
Financial Management
Portfolio & Project Management
Release Management

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ivanti Service Manager Pricing

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Ivanti Service Manager Reviews

User Rating

4.1/5 (Based on 172 Ratings)

Rating Distribution

Excellent
38.4%
Very Good
43.6%
Average
12.8%
Poor
2.3%
Terrible
2.9%

User Sentiments

Highly Customizable, Extensive Integrations, Solid Foundation with Standard Content, Supportive Ivanti Forum

Steep Learning Curve, Outdated User Interface, Poor Mobile App Experience, Lack of Comprehensive Documentation

Do You Use Ivanti Service Manager?

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Review Summary

Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.

Pros

Comprehensive ITSM solution with asset, change, and project management capabilities.
Offers a customizable interface and integrates with various platforms.
Advanced reporting and analytics tools for datadriven insights.