Ivanti Service Manager

About Ivanti Service Manager

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

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Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Ivanti Service Manager Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Ivanti Service Manager Custom

Features

Dashboards & Reporting
Incident Management
Knowledge Management
Mobile
Self Service
Service Catalog
Survey
Voice Automation (optional add-on)
Workflow Automation
Change Management
CMDB
Configuration Management
Problem Management
Service Level Management
Availability Management
Event Management
Financial Management
Portfolio & Project Management
Release Management

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ivanti Service Manager Pricing.

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Ivanti Service Manager Reviews

User Rating

4.1/5 (Based on 308 Ratings)

Rating Distribution

Excellent
33.4%
Very Good
51.3%
Average
12.3%
Poor
1.3%
Terrible
1.6%

User Sentiments

Highly Customizable, Extensive Integrations, Solid Foundation with Standard Content, Supportive Ivanti Forum

Steep Learning Curve, Outdated User Interface, Poor Mobile App Experience, Lack of Comprehensive Documentation

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Review Summary

Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.

Pros

Comprehensive ITSM solution with asset, change, and project management capabilities.
Offers a customizable interface and integrates with various platforms.
Advanced reporting and analytics tools for datadriven insights.