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About Ivanti Service Manager

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

Screenshots & Videos

Ivanti Service Manager screenshot
Ivanti Service Manager screenshot
Video Thumbnail
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

Ivanti Service Manager Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 13/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Ivanti Service Manager Pricing.

Ivanti Service Manager Alternatives

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Ivanti Service Manager Reviews

User Rating

4.1/5 (Based on 317 Ratings)

Ratings Distribution

  • Excellent

    34.1%
  • Very Good

    50.5%
  • Average

    12.3%
  • Poor

    1.3%
  • Terrible

    1.9%

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Review Summary

Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.

Pros

  • Comprehensive ITSM solution with asset, change, and project management capabilities.
  • Offers a customizable interface and integrates with various platforms.
  • Advanced reporting and analytics tools for datadriven insights.

Cons

  • Can be complex to set up and configure, requiring dedicated IT resources.
  • Limited mobile functionality, making it less accessible for remote teams.
  • Some users report occasional performance issues and system outages.

Ivanti Service Manager User Reviews

AI-Generated from the text of User Reviews

Videos on Ivanti Service Manager

Ivanti Service Manager Screenshots

Ivanti Service Manager FAQs

Does Ivanti Service Manager provide API?

Yes, Ivanti Service Manager provides API.

Ivanti Service Manager Contact

Vendor Details

South Jordan, UT

Contact Details

+1 888-253-6201

https://www.ivanti.com/products/service-manager

Social Media Handles

Customers

Total Wine and More
SinClair Community College
AdventistHealth
SAIT

Disclaimer

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