MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Ticketing system with SLAs for Gulf service teams, in Arabic, hosted in the UAE or Saudi Arabia
This profile is currently managed by the official vendor through the SaaSworthy Vendor Portal. Product details, features, pricing, and media assets are maintained directly by the company.
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Deep Dive with Clara AI
Mindcat Desk is a ticketing system with SLAs for Gulf service teams: IT service desks and the MSPs behind them, service centres and their contractors, and facilities, spare-parts and equipment suppliers. Email, phone and portal requests each get a ticket number, an owner and a reply deadline set on your own working week, and an SLA clock runs on every ticket. One list shows every request and how close each one is to its SLA. Tickets and screens work in Arabic, a help centre in Arabic and English answers common questions, and customers follow their tickets on their phone. Calls arrive with the caller's name and open tickets, and reports support the month-end review. Mindcat Desk is hosted in the UAE or Saudi Arabia and priced per agent per month in AED or SAR; customers and staff who raise requests are free.
Read morePricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresAI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Standard Features
IT Asset Management
Helps to automate the full IT lifecycle of software and hardware assets on a single platformFree Trial
Not available
1 to 5 agents Others
AED/SAR 99 per agent per month for agents in the 1 to 5 band. Excludes VAT. Prices are the same in AED and SAR.
6 to 20 agents Others
AED/SAR 69 per agent per month for agents in the 6 to 20 band. Excludes VAT. Prices are the same in AED and SAR.
21 to 50 agents Others
AED/SAR 49 per agent per month for agents in the 21 to 50 band. Excludes VAT. Prices are the same in AED and SAR.
51 and up agents Others
AED/SAR 39 per agent per month for agents in the 51 and up band. Excludes VAT. Prices are the same in AED and SAR.
Learn more about Mindcat Desk Pricing
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Featured
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Mindcat Desk used for?
Mindcat Desk is Help Desk Software. Mindcat Desk offers the following functionalities:
Learn more about Mindcat Desk features.
What are the top alternatives for Mindcat Desk?
Here`s a list of the best alternatives for Mindcat Desk:
Which helpdesk is ideal for software companies?
For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.
Vendor Details
Not available
Contact Details
Not available
https://mindcat.ai/apps/desk
Social Media Handles
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