Campaign Manager, hands down. In today's world, instant contact is very important with Campaign Manager, we are able to set up so many different streams to make sure the client is getting the most accurate information that is related to them. With the implementation of tags, possibilities are endless. The drag and drop makes not only being able to visualize the contact stream effectively, but it is amazing when you are able to show bosses, or clients a visual of what the marketing process will look like. They then understand exactly what you are doing and how you plan to implement that process.
The new business line has made a big difference in my communication as well, it is always nice when you are able to separate your personal life from your business and know when a client is calling vs something personal.
We also find that the API functionality is quite strong. If there is something that we need to accomplish and can't seem to do that within the program, there always seems to be a way to make it work with the API.
Keap has been very strong at getting back to me with questions or concerns, and have always gone the extra mile when I need something from them. I am happy to work with Keap, and I am looking forward to doing that more and more with every company I work with.
Keap has become my first priority every time I start a new position. It is a staple in my toolbox, that I will always have because with it, I keep breaking sales records. Review collected by and hosted on G2.com.
I find that the contact search in Keap is a little buggy, it seems like I have been losing contact information for people I deal with a lot. Nothing has been too extreme, but it is a little annoying. Also, implementation of emails, a lot of companies are just using basic IMAP servers, there is no real way to implement communications with these kinds of emails. With the new messaging inside Keap, it would be very nice if we were able to send I text through the Campaign, instead of having to use a third party like success engine. Then if people respond, it's all in Keap, and we wouldn't have to go to another app.
The email builder is quite effective, but it would be nice to have a little more control over the design, for example in MailChimp you are able to insert a background image and put elements over that image, like a title or buttons, you are able to to create more of responsive design this way. Currently, we photoshop the image to have a button, which is fine, but not amazing when shrunk down on a phone. It would also be nice to have control over things like border-radius, and padding of elements.
Finally, I wish you were able to customize the Keap dashboard like you can in InfusionsSoft. It would be better to have the information you need at your fingertips when it is needed. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Every time I start working with a company, they have no way of instantly getting information to the client. As soon as we implement, and there is an instant response to the customer, I always see between a 20-30% increase in Revenue. Keap has allowed me to grow company sales and therefore gain a lot of respect within the companies I work. We are also solving tracking. Before Keap, many companies have no way of really understanding how their marketing efforts are working, keap and infusionsoft have allowed me to tag clients based on where they come from. By going this I can see really accurate numbers on how well our marketing efforts are working. 9 time out of 10, Keap more than pays for itself, because it helps me expose areas of advertising that we are spending unnecessary dollars and eliminate them from our marketing budget.
Further, Keaps webforms make implementing contacts directly to the CRM a breeze. Many problems that companies face is that employees do not add contact information quickly or effectively. But with keap, we are able to make sure that those clients are directly imported into the CRM with no delay. Review collected by and hosted on G2.com.