What do you like best?
Keap truly is a centralized location for just about everything you need to run your business. I liked having my contacts, my invoices, my quotes, my marketing automation, and even a phone number all in one place! I never had to leave the web version or the app on my iPhone to get things done. And then when they released the phone portion of Keap, it literally is the BEST way to put everything into one place.
What do you dislike?
I'm a freelancer, and with the pandemic and business slowing down, the price of $100 was too much for me each month. Unfortunately, I had to find something cheaper. I wish that Keap was just even $25 cheaper. I would have been able to Keap (pun intended) it then, however, the price was pretty non-negotiable. I also didn't like the fact that they have a huge signup fee, which they say is used to pay the coach that you get when you sign on. These coaching sessions were a little long and honestly could have been done via youtube videos. Then I wouldn't have to pay the sign-on fee, but I understand these people have to make money too. And the last thing I didn't care for was the year-long commitment that you had to sign. I think contracts in this type of industry are archaic and unnecessary, especially when you are dealing with a product that helps small businesses like myself.
Recommendations to others considering the product:
Defintely think about the pros and cons of using Keap, because you will be locked into a year long contract that you have to pay $300 to get out of. Overall, I think its an outstanding product that completely solves the problem of being able to run your business from one central location/app. There has only been one other program out there that I have found, and trust me, I have SCOURED the internet and used hundreds of programs, looking for one that does what Keap does, and the only other one is twice as expensive.
I recommend Keap 100% as long as you are committed to using it for a year or more.
What problems are you solving with the product? What benefits have you realized?
I was able to get rid of having to use 10 different apps or web apps to run my business. Keap definitely gets the concept of making ONE place where you can run your business from. I loved that! This way I could keep track of the entire sales process in one place instead of having to write my proposals in one program, then send my invoices in quickbooks, and then do my marketing automation in a third program. Zapier can help link some of these programs and software together, but not as seamlessly as having it all in one central location.