Emetti

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About Emetti

Deep Dive with Clara AI

Emetti Announce is a changelog as a service used to build your newsfeed. Prepare announcements, and send posts from your newsfeed to social media distribution. Engage your customers with current product updates and special announcements. Collaborate with your team and collect feedback to optimize your performance. Professionals, Small, Medium, and Large companies make use of the software.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

60%
Momentum

65%
Popularity

69%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Modes of Support

Online

Emetti Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Emetti Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Essential $19.00 $19.00 per month

For small/personal websites that have limited requirements and options.

Features

Live chat
Team inbox
Dedicated newsfeed
Unlimited posts
Permalinks
1 Language
10k requests/month
1 User

Start Free Trial

Standard $49.00 $49.00 per month

For growing websites that require more flexibility, benefits, and team members.

Features

Includes features of Essential plan, plus
Appearance customization
Remove watermark
Post scheduling
Team collaboration
Categorization
100k requests/month
2 users

Start Free Trial

Professional $99.00 $99.00 per month

For high-traffic websites that can benefit from customization and added features.

Features

Includes features of Standard plan, plus
Unlimited chat history
Comments and reactions
Push notifications
Social media distribution
Custom domain
Analytics
Multiple languages
1M requests/month
5 users

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/10/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Emetti Pricing

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Emetti Reviews

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Emetti FAQs

What is Emetti used for?

Emetti is Help Desk Software. Emetti offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Customizable Branding
Ticket Management
Surveys and Feedback
Known Issue Management
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Live Chat

Learn more about Emetti features.

What are the top alternatives for Emetti?

Here`s a list of the best alternatives for Emetti:

Does Emetti provide API?

No, Emetti does not provide API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.