Home/Call Center Software/Dextr.Cloud
Updated on: May 21, 2022

What is Dextr.Cloud ?

Official Website
Dextr.Cloud - Call Center Software
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Dextr.Cloud

Enhance your customer experience
Write Review

Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy.

FOLLOWERS
489

Dextr.Cloud Features Show All Features

Dextr.Cloud Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Las Vegas, NV / 1-800-946-6127
Deployment SaaS/Web/Cloud Category Call Center Software

Dextr.Cloud Pricing

Pricing ModelFree Trial , Quotation Based
Dextr.Cloud
Custom

The software offers a metered model of:

  • 360 agent minute shift
  • 5 day work week
  • 4.1 week month
  • 50 week year
  • which is about $2.50 a day.

Features

  • Customizable branding and login URL
  • Fine-grained feature access via roles and permissions
  • SAML support
  • Team status display
  • Agent to Agent Voice and Chat Collaboration
  • Supervisor Monitoring and Coaching
  • Omni-channel Email, SMS/MMS enables text and pics to the next available agent
  • Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
  • Enhance activity reporting with click to return call
  • Directory system (replaces quick connects and enables easy transfer of phone calls in and out of your call center)
  • Alert Supervisor that assistance is needed with help button
  • Queue monitor – Including live-look @ calls in queue, max waiting time
  • Search and play recordings (Own recordings and others)
  • Search and Review Chat Transcripts
  • Supervisor login/logout (change agent state), silent monitor and coach!
  • Push targeted announcements to groups and/or agents for alerts and other notices
  • Choose output device notifications and customized ringtones
  • Set “Forced Release” to follow Wrap Up Behavior
  • Light CRM Notations – history of all previous integrations and notes based on Caller ID

Additional telephony (SMS)

  • Phone numbers for SMS/MMS at $2 per number per month
  • Text messages at .015 per message in/out
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 04/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Dextr.Cloud pricing.

Dextr.Cloud Alternatives Dextr.Cloud Alternatives

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TalkDesk
(3644 RATINGS)
TalkDesk An enterprise-class customer support platform with modern cloud solution. It has click-to-call... read more
Visit Website
Dextr.Cloud vs TalkDesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Nextiva
(1469 RATINGS)
Nextiva Nextiva is a customer experience management suite that is aimed at revolutionizing the... read more
Visit Website
Dextr.Cloud vs Nextiva
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CloudTalk
(763 RATINGS)
CloudTalk CloudTalk is a virtual phone system for remote sales and customer service teams. It helps... read more
Visit Website
Dextr.Cloud vs CloudTalk
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallHippo
(493 RATINGS)
CallHippo CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free... read more
Visit Website
Dextr.Cloud vs CallHippo
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Bright Pattern
(175 RATINGS)
Bright Pattern Bright Pattern is an omnichannel call centre software that enables companies to easily connect with... read more
Visit Website
Dextr.Cloud vs Bright Pattern
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eVoice
(28 RATINGS)
eVoice eVoice is a telecommunication service that provides toll-free local numbers, text and video calling... read more
Visit Website
Dextr.Cloud vs eVoice
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CallTools
(222 RATINGS)
CallTools CallTools is a futuristic call center management solution designed for small and large businesses... read more
Visit Website
Dextr.Cloud vs CallTools
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
CircleLoop
(96 RATINGS)
CircleLoop CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in... read more
Visit Website
Dextr.Cloud vs CircleLoop
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshcaller
(62 RATINGS)
Freshcaller It is a cloud-based call center solution best suitable for customer support and sales teams. It is... read more
Visit Website
Dextr.Cloud vs Freshcaller
89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ChaseData
(161 RATINGS)
ChaseData ChaseData offers powerful and affordable call center solutions for one’s BPO business by its... read more
Visit Website
Dextr.Cloud vs ChaseData

Videos on Dextr.Cloud

Dextr Dashboard Overview
Dextr Dashboard Overview
AWSConnect and Dextr Custom Agent and Supervisor Dashboard!

Dextr.Cloud FAQs

Dextr.Cloud is Call Center Software. Dextr.Cloud offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • Auto Call Recording
  • Call Monitoring

Learn more about Dextr.Cloud features.

No, Dextr.Cloud does not provide API.

Dextr.Cloud Integration

98%
Salesforce
(31340 RATINGS) CRM Software
86%
Zendesk Support
(6218 RATINGS) Help Desk Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com