Daktela

About Daktela

At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals!

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Pricing

Free Trial Not Available
Daktela Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

60%
Momentum

63%
Popularity

71%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Daktela Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers

IVR Support

Interactive voice recognition routes the caller to the right agent

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

Auto Call Recording

Automatically records all the ongoing calls.

Daktela Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

DAKTELA CLOUD PHONE Others

£7.50 per user per month

Features

Simple set-up
Guaranteed voice quality
24/7 UK Support Team
No maintenance fees
Secure cloud infrastructure
Affordable pay-as-you-go pricing
Inclusive minutes package

DAKTELA LITE Others

£12.50 per user per month

Features

Everything in Daktela Cloud Phone, plus:
Intelligent call routing
IVR Call Menus
Skill-Based Routing
Real-Time Management Info
Integrate with existing systems CRM etc
Process Secure Card Payments

DAKTELA CONTACT CENTRE Others

£25 per user per month

Features

All communications on one platform:
Full Customer History
Customised Reporting
Bespoke Wallboards
Web Chat, Email, SMS
Social Media Messaging
Chat Bots
Co-Browsing and Video Chat

BESPOKE Custom

Features

AI Chat Bots
AI Voice Bots
Automatic CSAT Surveys
Custom Integrations e.g. Microsoft Teams
Workforce Management

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Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Daktela Pricing.