Chargebee Reviews

What do you like best about Chargebee?I had a great experience with the support team.What do you dislike about Chargebee?Amm response is little bit slow but okayWhat problems is Chargebee solving and how is that benefiting you?Supports dual mode (1.0 and 2.0) for both sites.

What do you like best about Chargebee?I like the simplicity of usage and the support I have received from Adithya D, who was closely supporting me with regular catch ups and actions to optimise and resolve payment issues we had.What do you dislike about Chargebee?At the start, I found it difficult to get clear and meaningful updates from Chargebee's support on resolving issues, but eventually this was resolved by Adithya D who was able to assist me on a timely basis with clear and meaningful updates.What problems is Chargebee solving and how is that benefiting you?Chargebee has helped us with simplicity of usage and the possibility to integrate with many payment gateways, in particular with Worldline, which is not offered by a competitor such as Recurly.

What do you like best about Chargebee?One place to manage SaaS products lifecycle.What do you dislike about Chargebee?Integrations with other several other payment gatewaysWhat problems is Chargebee solving and how is that benefiting you?Gives complete overview of all SaaS products, revenue and customer visibility in one place.

What do you like best about Chargebee?We’ve been using Chargebee since 2022 as the source of truth for our customer billing, and it has scaled smoothly as our customer base and invoiced volume have grown. The Xero integration saves our finance team a lot of time: invoices and credit notes flow through automatically, which makes month-end AR reconciliation much simpler. It also integrates cleanly with our downstream systems, so billing data stays consistent across the business.What do you dislike about Chargebee?Recommendations to others considering Chargebee?During our recent renewal, the Chargebee team was responsive and willing to work with us on a commercial structure that aligns with our growth forecasts. That flexibility gave us added confidence in the partnership going forward.What problems is Chargebee solving and how is that benefiting you?A few Xero sync edge cases need careful handling. For instance, credit notes can’t be backdated, which led to some manual clean-up when write-offs had already been booked in Xero at year end.

What do you like best about Chargebee?I like that Chargebee is simple and gathers all administration in one tool, without having to track everything manually or use many different tools. With the APIs, we can create various automations, and using tools like Make, we can manage cancellations, withdrawal of cancellations, and send specific emails. It allows us to do almost everything we need.What do you dislike about Chargebee?Chargebee's support is only in English and sometimes it's a bit limiting. Otherwise, I don't encounter specific problems.What problems is Chargebee solving and how is that benefiting you?I use Chargebee to manage subscriptions, customer add-ons, and all administration in one place, without having to track everything manually or use a thousand tools.

What do you like best about Chargebee?We have been using Chargebee for over four years and it has become the backbone of our subscription billing. The reporting and the API are excellent, and the new MCP server makes it very easy to pull customer, subscription and revenue data directly into our internal workflows. With a dedicated account manager and support engineer, support is fast and competent. Over the last couple of years, features and usability have improved so much that Chargebee ships improvements faster than we can implement them.What do you dislike about Chargebee?The live chat support is not on the same level as the dedicated support: responses are slow and often do not solve the issue. In addition, there is no dedicated support access for our own support team, so customer facing colleagues cannot get help directly and have to route everything through the account owners.What problems is Chargebee solving and how is that benefiting you?Chargebee handles our full subscription lifecycle as a B2B SaaS company: plans, add-ons, upgrades, invoicing and payment collection. Thanks to the API and MCP integration, revenue and subscription data flows directly into our reporting and partner processes, which saves our finance and operations teams a lot of manual work.

What do you like best about Chargebee?Ease of integration with accounting softwareWhat do you dislike about Chargebee?Manual remapping and manual syncing using CSV files take a bit of getting used to, but once you understand the workflow, it’s manageable.What problems is Chargebee solving and how is that benefiting you?Chargebee has fully automated our recurring billing process, saving us hours of manual invoicing and reconciliation every month. As a result, our finance team can spend more time on strategic work instead of chasing payments, and our customers receive a smooth, reliable subscription experience with fewer errors.

What do you like best about Chargebee?We run thousands of operator subscriptions through Chargebee at Vending Exchange, and it takes care of recurring billing, trials, renewals, and cancellations without us babysitting it. The customer, subscription, and invoice records are clean and easy to report on, and the API lets us pull our data out for our own retention analysis. Setup was straightforward, and the team was responsive when we needed help.What do you dislike about Chargebee?There's a learning curve for some of the more advanced settings, and pulling large amounts of data through the API takes some care with pacing. During a heavy export I also got logged out of the web app now and then. These are small things next to how much it handles for us.What problems is Chargebee solving and how is that benefiting you?It automates our whole subscription lifecycle, so our small team doesn't spend time chasing billing by hand. Having all our subscription history in one place helps us understand churn and work on keeping customers longer.

What do you like best about Chargebee?I really like how easy Chargebee is to use, especially the AI feature for managing reconciliations with clients and their subscriptions. The user interface stands out for me, as well as the client portal where clients can log in and update their payment details. It's great that it's integrated within our website, providing a single source for our clients to access. Also, I appreciate how simple it is to manage various subscription plans, particularly those around Google and Office 365, and keep them up to date.What do you dislike about Chargebee?There could be some improvements in tracking the subscriptions and the families and the plans.What problems is Chargebee solving and how is that benefiting you?Chargebee automates billing, manages all subscriptions in one place, and offers a client portal for easy payment updates. Its AI MCP feature simplifies reconciliations, and the user-friendly interface integrates with our site seamlessly, supporting multiple subscription plans effortlessly.

What do you like best about Chargebee?Chargebee keeps our recurring billing, subscriptions, and payment history in one place. That’s useful for managing monthly client payments. I also appreciated the team’s help during our renewal, including answering my questions and updating the agreement.What do you dislike about Chargebee?The pricing and renewal calculations could be clearer upfront. We needed several follow-ups to understand the usage charges, reconciliation amount, and payment timing. A simple breakdown from the start would make budgeting easier.What problems is Chargebee solving and how is that benefiting you?Chargebee helps us manage recurring monthly billing and keep customer subscriptions organized in one place. It reduces manual work for our billing team and makes it easier to track payments and follow up on billing issues as our business grows.