Chargebee Reviews

User Rating

2.7/5 (Based on 111 Ratings)

Rating Distribution

Excellent
38.7%
Very Good
1.8%
Average
3.6%
Poor
5.4%
Terrible
50.5%

User Sentiments

Excellent Customer Support, Ease of Use, Extensive Integrations, Comprehensive Feature Set

High Pricing, Confusing User Interface, Limited Customization Options, Slow Customer Support Response Times

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Review Summary

Chargebee is generally well-received by users, earning praise for its ease of use, robust features, and excellent customer support. Many reviewers highlight its intuitive interface, making it accessible to users of all technical backgrounds. The software's comprehensive functionality, including subscription management, invoicing, and reporting, is also a major selling point. Additionally, users commend Chargebee's customer support team for their responsiveness and willingness to go the extra mile. While some users mention occasional glitches and a need for more customization options, the overall sentiment towards Chargebee is overwhelmingly positive, indicating a high level of user satisfaction.

Pros

Seamless payment processing and subscription management.
Robust reporting and analytics for revenue performance insights.
Flexible payment options and support for multiple currencies.
Streamlined invoicing and billing processes.

Cons

Steep learning curve for users unfamiliar with subscription billing software.
Limited customization options within the platform.
Occasional issues with payment gateway integrations.
Relatively higher pricing compared to some competitors.

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Reviews

Claudia

May 9, 2025 Source: Trustpilot.com

We use chargebee since 1 year and it…

We use chargebee since 1 year and it helps us, billing subscriptions as fast as never before through automatism. Saves a lot of time. User interface is easy to handle.

Ricardo Felgueiras

February 20, 2025 Source: Trustpilot.com

The customer support is amazing

The customer support is amazing. Useful and quick.

Tanya McChesney

February 18, 2025 Source: Trustpilot.com

Great support for report build!

Had a great support experience last night. Placed a call after hours and was sceptical I'd hear back. Within minutes I had Kavya on the line. We walked through what I needed in a report and tried a couple of solutions. When it wasn't quite what I was looking for, Kavya went back to the team with it. I received a confirmation that the team was on it and the next morning...poof!...step by step instructions were in my inbox. I thought that was very helpful. We are new to the system and now I have a reference that can help me with future reports, but if not, I know I can count on the team!

Catherine

February 13, 2025 Source: Trustpilot.com

Brilliant help received today from…

Brilliant help received today from Kishore - he was brilliant, solved our issue and followed up with an email with screenshots confirming what we needed to do. Excellent service!

Milica

February 12, 2025 Source: Trustpilot.com

Great experience! :)

I had a great experience with Chargebee's customer support. They were incredibly kind and responsive, and I was pleasantly surprised by how easily I could schedule a meeting—even on the same day! The team handled everything quickly and professionally. Highly recommend their support!

Isaac Szijjarto

February 11, 2025 Source: Trustpilot.com

Finance Specialist

I am grateful for Chargebee's support in helping us work through some integration issues. Overall, the platform has helped us manage our SaaS business well and is therefore a key piece of our tech stack.

Les Baker

February 7, 2025 Source: Trustpilot.com

Chargebee's Suitability as an Enterprise Provider

We have been using Chargebee to support an upcoming product launch which has complex subscription and pricing options that exceed the internal subscription capabilities of every top tier payment processor we examined. Chargebee has a customizable and robust subscription system combined with an extensive API interface. I was very impressed with the speed and accuracy of their support responses even before we went to production. Chargebee seems well suited to support our national launch.

Jacob Mathew

February 6, 2025 Source: Trustpilot.com

I had a question about tax ID on…

I had a question about tax ID on invoice. The support was helpful in getting this resolved very fast.

Kenny

February 4, 2025 Source: Trustpilot.com

Excellent Support Team

Chargebee support was great! We had been having an issue with not receiving our billing invoices from one of their clients for well over a year, and they were able to resolve the issue in one day.

Masha Cilliers

November 12, 2024 Source: Trustpilot.com

Chargebee was instrumental to the success of our migration

Chargebee supported our (online beauty) company very well during our migration of payment providers for processing PayPal. The teams were very responsive and thorough, they knew what needed to be done and they guided us through it. We would not have been able to do it that efficiently without them!