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Showing 1 - 20 of 49 Products

Top 5 EV Service Manager Alternatives

Jira Service Desk logo
Provide excellent service experiences to valuable clients for long term retention 4.2 Based on 1267 Ratings
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What is Jira Service Desk and how does it work?

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

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Jira Service Desk Pricing

  • Free Trial Available
  • Starts at $10.00. Offers Free-forever plan.

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ReadyDesk logo
Utilise web-based help-desk software to improve customer service 2.7 Based on 3 Ratings
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What is ReadyDesk and how does it work?

ReadyDesk is a web-based help desk software solution with comprehensive features designed to satisfy the needs of businesses of all sizes. ReadyDesk allows businesses to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing, and time tracking.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 92%
  • Reviews 60%
  • Momentum 61%
  • Popularity 64%

ReadyDesk Pricing

  • Free Trial Not Available
  • Starts at $9.00.
InvGate Service Desk logo
Get ITSM, help desk and ticketing solutions in one place Write a Review
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What is InvGate Service Desk and how does it work?

InvGate Service Desk is an advanced help desk, ITSM and ticketing software that helps companies to deliver exceptional service. The software provides service teams with an advanced ticketing solution that includes ITIL-ready functionalities and workflow automation. With its analytics, InvGate Service Desk provides a clear view of the service desk. Users can customize their dashboards to enable more transparency on the workflows of their service desk and take appropriate action whenever needed. InvGate Service Desk’s ticketing solution makes the work of agents easier. It allows them to focus on what’s important by streamlining work according to priority, urgency and SLA. the software also helps agents avoid bottlenecks by highlighting the actions solvable within a click. InvGate Service Desk makes the work easier with its automation processes. With its visual engine, users can create automated workflows and manage requests they get across the company. The software can be integrated with CMDB through which service teams can get an overview of the hardware and software, along with accurate insights into each incident.

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InvGate Service Desk Pricing

  • Free Trial Available
  • InvGate Service Desk Offers Custom plan.

Products Similar to EV Service Manager

Symantec ServiceDesk logo
An accurate service desk solution to manage your every workflow 4.1 Based on 14 Ratings
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What is Symantec ServiceDesk and how does it work?

Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.

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Symantec ServiceDesk Pricing

  • Free Trial Not Available
  • Symantec ServiceDesk Offers Custom plan.

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpDesk logo
Ticketing Software for Intuitive Customer Support 4.3 Based on 76 Ratings
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What is HelpDesk and how does it work?

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 99%
  • Reviews 75%
  • Momentum 64%
  • Popularity 80%

HelpDesk Pricing

  • Free Trial Available
  • Starts at $29.00. Offers Custom plan.
Ivanti Service Manager logo
Improve your IT service delivery 4 Based on 317 Ratings
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What is Ivanti Service Manager and how does it work?

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

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Ivanti Service Manager Pricing

  • Free Trial Available
  • Ivanti Service Manager Offers Custom plan.

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Sitehelpdesk logo
Service desk solution suitable for any internal department 4 Based on 1 Ratings
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What is Sitehelpdesk and how does it work?

Feature rich help desk software solution. Suitable for use by any internal support function that receives enquiries from staff. From a link on your Intranet, this web browser based software provides your company employees with online support, request tracking and self-help even when you are not available. The unique design features will allow you to get up and running within hours of installing.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features 80%
  • Reviews 64%
  • Momentum 60%
  • Popularity 65%

Sitehelpdesk Pricing

  • Free Trial Not Available
  • Sitehelpdesk Offers Custom plan.
Mint Service Desk logo
Regulate service desk and asset management facilities within a unified portal 4.8 Based on 20 Ratings
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What is Mint Service Desk and how does it work?

Mint Service Desk is a service desk and asset management software for IT companies, enabling them to enhance their customer experience and manage the related assets. The platform hosts a variety of functionalities related to incident management, asset management, service requests, knowledge base, custom forms, advanced SLA etc. Moreover, the software also enables user agents to share knowledge with other agents and help out one another. Mint Service Desk provides a wide range of attributes to create unique forms for the service desk, besides enabling users to collect all the information that analysts need. This platform can be integrated with social media accounts, which facilitates companies to reach maximum customers. Brands can also connect with their customers over live chat for better communication. The advanced API of Mint Service Desk helps companies integrate with third-party platforms, make strong relationships with their customers and boost revenue. The operating company of Mint Service Desk have its branches located across Malaysia, Poland, Mexico, Canada and South Africa.

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Mint Service Desk Pricing

  • Free Trial Not Available
  • Mint Service Desk Offers Free-forever and Custom plan.
SolarWinds Service Desk logo
An IT service management (ITSM) solution 4.3 Based on 430 Ratings
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What is SolarWinds Service Desk and how does it work?

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

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IBM Control Desk logo
Manage your business with the best service desk features 4.3 Based on 21 Ratings
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What is IBM Control Desk and how does it work?

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.

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IBM Control Desk Pricing

  • Free Trial Available
  • IBM Control Desk Offers Custom plan.
GLPI logo
Open source service management software Write a Review
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What is GLPI and how does it work?

GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.

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GLPI Pricing

  • Free Trial Available
  • GLPI Offers Free-forever plan.
Micro Focus Service Manager logo
Service desk solution powered with machine learning and analytics Write a Review
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What is Micro Focus Service Manager and how does it work?

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.

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Micro Focus Service Manager Pricing

  • Free Trial Available
  • Micro Focus Service Manager Offers Custom plan.
BMC Helix ITSM logo
Transform ITSM principles into more useful services that your business needs 3.7 Based on 275 Ratings
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What is BMC Helix ITSM and how does it work?

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.

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BMC Helix ITSM Pricing

  • Free Trial Available
  • BMC Helix ITSM Offers Custom plan.
Track-It logo
More than just help desk software 4 Based on 170 Ratings
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What is Track-It and how does it work?

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

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Track-It Pricing

  • Free Trial Not Available
  • Track-It Offers Custom plan.
HappyFox Assist AI logo
Powerful AI and Conversational Ticketing Software Write a Review
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What is HappyFox Assist AI and how does it work?

Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.

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HappyFox Assist AI Pricing

  • Free Trial Not Available
  • HappyFox Assist AI Offers Custom plan.
Vorex logo
Your one place to manage IT services tickets and requests 3.8 Based on 31 Ratings
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What is Vorex and how does it work?

Vorex is a remote monitoring and management software that allows companies to easily create, resolve and manage their IT service tickets and requests. It reduces the generated number of tickets and finds solutions to IT incidents faster. Vorex can be integrated directly with VSA, which speeds up the resolution of IT services by 40%. The software allows technicians to work efficiently and seamlessly with advanced tools and find information quickly, whenever needed. It helps users to spend more time on solving customers’ problems and less time tracking tickets. Further, Vorex allows companies to manage their IT projects and staff effectively besides accessing reports in real-time about project status. The solution also improves forecasting with its project management capabilities. An interactive dashboard within the same displays real-time information on the status and progress of tickets. Companies can easily create custom reports to gain insights into their operations and make better business decisions.

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Vorex Pricing

  • Free Trial Not Available
  • Vorex Offers Custom plan.
Web+Center logo
Web based helpdesk software Write a Review
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What is Web+Center and how does it work?

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.

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Web+Center Pricing

  • Free Trial Not Available
  • Starts at $400.00.
Service Creatio logo
Manage customer experience by delivering what they want 4.5 Based on 9 Ratings
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What is Service Creatio and how does it work?

Service Creatio is a comprehensive service management platform that enables companies to accelerate their service delivery processes. The platform enhances customer experience with the best solutions to meet the demand of individual customers. It provides a variety of relevant information that is required to know everything about customers and helps to collaborate with them at every touchpoint present in the service cycle. Service Creatio brings all communication channels in one place for a seamless customer experience. Users can personalize their communication channels and connect with customers through messengers, phone, email or self-service portals. Moreover, Service Creatio’s inbuilt tools help companies in improving the efficiency levels of their contact centre. With its intelligent tools and low-code capabilities, the platform facilitates all contact centre processes. It can also manage complex ITSM processes by applying the best methods of the ITIL framework. Companies get to boost their service efficiency through a process-centric UX and incorporate intelligence to simplify routing and case classification.

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Service Creatio Pricing

  • Free Trial Available
  • Starts at $45.00.
TOPdesk logo
A must-have software to make your customers happy 4.1 Based on 361 Ratings
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What is TOPdesk and how does it work?

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

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TOPdesk Pricing

  • Free Trial Available
  • TOPdesk Offers Custom plan.
Halo Service Desk logo
All in one service delivery solution for every business 4.6 Based on 24 Ratings
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What is Halo Service Desk and how does it work?

Halo Service Desk is an intuitive service desk software that enables companies to standardize and run their various processes from a single place. It centralizes the entire company under an all-inclusive cloud platform and allows teams to monitor their progress in a shared view. Halo Service Desk offers a single place to all team members so that they can work together and gain visibility across their work. Users can track their ongoing tasks, audit their processes securely, prioritize and focus on important work and make team members accountable for their assigned work. Further, Halo Service Desk also facilitates easy interaction, helping companies to deliver seamless service through a system designed for omnichannel service distribution. Marketers can create and send personalized emails and also connect with their customers through live chat or phone. The software has a simple, fast and completely configurable system that can be tailored according to the needs of users. It makes the customer service team more flexible and keeps customers happy.

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Halo Service Desk Pricing

  • Free Trial Available
  • Starts at $40.00.

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