Clarabridge Engage Alternatives and Competitors

BRIDGEpersona is aligned to customer needs and preferences and finds relevance in their immediate context. Improved relevance of marketing action – product, information, or service – increases cross-sell conversions many folds thereby boosting customer lifetime value. Using APIs, insights from BRIDGEpersona get seamlessly embedded into the marketing stack

Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy.

Advize is cloud-based software that integrates customer information throughout the customer journey to provide useful information and automate the customer's revenue-generating personalized experience, reducing traffic and improving customer satisfaction. The customer-relationship-management software uses custom templates to enhance feelings and topics based on qualitative feedback from customers. In this way, users can see what is important to their customers, what they want and why, without having to read all comment manually. Another exciting thing about the CRM software is that it enables the automation of personalized user experiences, using Natural Language Processing (NLP) to segment customers according to who they are, automating the best actions offering customized experiences and NLP programs. Learn how to close the feedback cycle and improve customer satisfaction. The CRMS real-time data-driven approach automatically detects anomalies, alerts users and allows detection of new trends. Satisfaction, sentiment, and other results are combined with Voice of Customer (VoC) data to identify the issues that have the most significant impact on customer growth. Information can be shared across the organization to foster a culture of customer-centric cooperation.

Braze is a customer platform designed for today's mobile world. The customer-relationship-management platform help leading brands to create the insights of customers who transmit and process historical, current and predictive data in an interactive feedback loop. This means that relevant information about relevant messaging features can be processed immediately via mobile and web devices. It is a marketing analysis and application automation software for mobile applications that focus on campaign management, promoting your business. Compatible with Android, Windows, iOS, and Unity, the company is equipped with a team dedicated to Braze Academy, a resource for automating integration, deployment, and marketing. The product is a platform that allows brands to humanize their relationships with their customers through technology. This leads to better experiences and improves customer loyalty, life expectancy and return on investment. The CRM software provides easy-to-use tools for loading and retrieving data from the platform. Detailed information about the level of events available in the currents program is also beneficial for entering your analytics system. The platform has standard reports and can pull another custom to meet your needs. This shows that Braze is indeed customer oriented. The Customer Relationship Management software is designed for today's on-demand customers who are always connected. Replacing decades of old databases and poorly integrated internal and external tools with live client views, offering a grand customer path development, optimized campaign, and more. Its amazing features include prolific customers including Urban Outfitters and Shutterfly; compatibility with the SDK configuration; analysis and market strategy and Amazon Kindle.

Conversocial is a private messaging software that enables companies to deliver exceptional conversational experiences to their customers via a private messaging channel. The software helps users to prioritise, track and engage issue resolution using robust case management capabilities. It also allows companies to make conversations more fruitful by unifying public and private messaging threads in an efficient manner. Conversocial automates interactions with customers and seamlessly routes them towards the best solution. This way it facilitates real-time monitoring and quick issue resolution of generated problems. Moreover, Conversocial also helps companies get an accurate result of their customer relationships and make better decisions to improve the overall experience. The software even comes equipped with a full suite of features that are useful to gauge NPS, CSAT and sentiment conversion rates within the social media threads across Messenger and Twitter. Conversocial offers the best customer support by incorporating social care data into the organisation’s existing CRM.

SimpleCRM software is a platform used to drive sales and grow revenue with digital marketing tools. The software offers a Customer360 view to provide omni-channel customer experience to retain customer base with AI-powered chatbots. The compliance tool used to meet changing needs of product roadmap. Small, Medium companies make use of the software.

RingCentral Engage Digital software is a platform used to connect with customers across the web, social media, and messaging apps. The software offers tools to automate conversations with best-in-class chatbot. Collaborate with teams and can send messages to the right agent based on message content and agent skill set. Gain insights with a drag-and-drop business intelligence dashboards.

Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level.

Buffer is an effective tool to manage more than one social media accounts through a single dashboard. You can also create posts and schedule them for future uploads. The feature of auto publishing helps to publish content as and when relevant. One added feature of Buffer helps you to create a queue of posts and uploads them according to the schedule set by you. Buffer converts the number of likes, shares, comments tweets and other reactions of your post into numerical value which helps you to measure your post’s popularity on different social media platforms. Buffer also provides free trial which allows you to judge whether all your needs are being fulfilled or not.

Hootsuite is a popular social media management software that comes attractively stuffed with an array of collaboration features as well. The software contains collaboration features group calendars, cooperative writing, synchronous editing, content management, contact management, project management, task management etc. It includes other useful software features also like reputation management features, social media marketing features and social media monitoring features. Hootsuite supports multi-user collaboration. With this software, users can easily share engagement streams with your team. Users can better control multiple communication channels with this highly collaborative platform.

Crowdfire is a social networking platform for small businesses and e-commerce entrepreneurs. It Helps users especially to create their fan base on Facebook, Instagram, Twitter, Pinterest and LinkedIn. It focuses on mobile users and apps for Android and iOS, with more than 3/4 users registered via mobile devices. Consequently, many agencies and businesses prefer to use the web application platform. Crowdfire follows the philosophy of Clean-Engage- Grow a renewed and positive growth strategy for social networks. Its "clean" features avoid unnecessary and unwanted accounts that do not add real value to organizational or individual flows or contribute to the achievement of strategic goals. "Engage" allow your targeted audience reach out to you and while "growth" reaches the right people and let you grow exponentially. The product has many features that Twitter and Instagram do not provide, including data on unemployed and inactive followers. Analyze Twitter's analysis to help organizations/individuals make better-informed and smarter decisions. With DM's marketing capabilities, users can reach a wider audience and sell via DM. Users can also track their competitors' subscribers and attract potential customers to their product. You can search for possible tweets by keyword and position, which is ideal for local businesses.

SocialPilot is a comprehensive social media marketing, scheduling and analytical tool that helps users accomplish their social media marketing goals in real-time. The platform lets its users monitor more than 50 profiles and helps them to schedule a single post multiple times across all available social networks. Social media performance management just gets easier with SocialPilot, and users can export all related data to generate a detailed PDF report in a single click. The inbuilt Social Inbox feature helps them respond to messages, comments and posts across all Facebook pages from a unified portal. Users can also rely on SocialPilot to collaborate with their teammates and make it mandatory to review each post before posting it on social media. This makes them share quality content for their audience. Moreover, an inbuilt calendar helps users visualise their social media strategies and monitor posts across multiple accounts. They can upload up to 500 posts at once. Other important features include URL shortening, browser extension, content curation, client management, visual support etc.

Sprout Social is an all-in-one social media management platform that enables businesses to unlock the full potential of social media. The software not just helps in marketing strategy but also in various area of the business. It streamlines and scales social engagement to increase visibility, improve responsiveness and boost efficiency. Sprout Social also simplifies and strengthens social media publishing by scheduling content and posts it at the right time to gain more engagement. A notable feature of Sprout Social includes strategic decision-making, which uses social media analytics that saves time and speeds up the data collection process. It also analyses audience responses and generates strategies accordingly. Sprout Social helps the user to spend less time on manual tasks and more on connecting with their audiences. There are agents available on this platform that offer tailor-made solutions to scale business. The software is appropriate for enterprises, agencies, advocacy, small businesses and customer care agencies.

Loomly is an easy to use social media calendar software that integrates your workflow with social media. You’ll have access to all your calendars on your fingertips, thereby facilitating a smooth workflow. Helps in team collaboration as you get an instant notification when any team member comments or updates a content. Loomly has an exquisite feature which enables you to have a preview of what your post is going to look like. With Loomly, you don’t have to wait for an approval after posting the content, you can submit the post to your client and receive feedbacks as well. Loomly also helps you to measure your success rates by showing the reaction rates on your post.

Agorapulse is a social media tool that helps you engage, publish content, listen, collaborate, and report. Agorapulse allows you to write, edit schedule and post all from within one platform. You can post and engage across multiple platforms from one place, including Twitter, Facebook, Instagram, LinkedIn, Google+ and YouTube. You can access all your content, comments, and messages from one place, meaning you can centralize and simplify notifications. Through this centralized dashboard, you can also review, assign, tag, and reply to tasks and messages. Agorapulse allows you to monitor all the conversations about your brand on social media so you can get a better idea of what customers are saying about you and what they think about your brand, as well as keeping tracks of hashtags and influencers. It also enables you to choose when you publish posts, and access these posts through your social content calendar.

Statusbrew is a social media marketing and management tool that helps small and midsize businesses, agencies and enterprises automate their workflows by bringing all of their social inboxes in one place. By incorporating multiple conversations in a single inbox, Statusbrew makes it easier for businesses to collaborate and provide real-time, specific and automated support. Users can create, schedule and publish social media posts across Facebook, Instagram, Twitter, Linked In and Google My Business at once. They can schedule their Instagram posts to be automatically published as per requirement. Statusbrew allows businesses to include actionable insights into their engagement, audience demographic, paid campaigns and team performance. It also works as a collaboration tool and allows users to set up workflows to submit, review and help each other using advanced permissions and a flexible approval structure. Statusbrew uses enterprise-grade security including single sign-on, two-factor authentication and team activity logs along with GDPR compliance.

Sendible is a dedicated tool for social media managers and digital agencies to ease their social media management initiatives for their clients. Agency teams can streamline the delivery of each campaign based on the targets and manage the activities of all clients from a single centralized dashboard. Features such as the Priority Inbox consolidates messages from different clients and teams while the content recommendation engine analyzes profiles to suggest the best content. And with the help of elegant reports, users can showcase their results accordingly. Managers even receive the ability to create workflows to approve content and work more productively as a team. The tool can connect with any social accounts on any platform, such as Facebook, Twitter, LinkedIn, Instagram, YouTube and more. Users can even directly post to platforms such as WordPress, Blogger, and Tumblr while receiving access to cloud platforms such as Canva, Google Drive, and Dropbox.

CoSchedule is a unique tool for marketing managers and reps to organize all their marketing efforts at a centralized location, enabling them to realize higher productivity, better projects timelines, and motivate teams. It is powered by a set of agile products that enable them to take up different functions. Users can subsequently realize global visibility for all their marketing campaigns with the help of a marketing calendar. The team resource planning tool enables managers to create weekly schedules for the entire team proactively. Hence, they can keep a tab on the progress of every team member and receive quick updates when tasks are completed or milestones are reached. Moreover, the Project Dashboard also allows them to publish directly from CoSchedule. Users can then manage, publish, monitor, and analyze the performance of entire campaigns. This brings their entire promotional workflow at a single centralized location and eliminates the need to use silos.

eClincher is an intuitive social media management platform for franchises, small & medium businesses, enterprises, agencies and even individuals. The platform can be integrated with any social media platform, such as Instagram, Facebook, Twitter, LinkedIn, Pinterest, YoutTube, Google My Business, TikTok, etc. eClincher helps to boost users' social media ROI and grow their reach. It comes with a dedicated team of experts who offer their valuable support to help users 24/7. The platform also continuously adds value and features to help the companies execute their strategy in a better way. Users can find all the required tools in one place to use the power of social media correctly for their business. eClincher provides a publisher and visual calendar to make a cross-network for social publishing, editing and filtering. With RSS Feeds, users can automate posting and set to publish the content in the future, when they could be busy, to keep the audience engaged.

Postcron is a social media management tool that enables users to schedule posts on all leading social media platforms. These include Instagram, Facebook, Twitter, LinkedIn, and Pinterest. The tool then automatically posts the content at the stipulated date and time, all from a consolidated dashboard. Users can also save a lot of valuable time with the bulk upload feature that can post up to 1000 posts or tweets from an Excel file. Postcron can even safeguard the images against piracy by automatically adding watermarks to images and all posts. The tool places special attention on Instagram and allows posting on feeds or stories without notifications or reminders. This includes posting multiple simultaneous images via the carousel along with adding location to the posts.