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About Broadly

Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level.

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Screenshots & Videos

Broadly screenshot: Gather customer data to keep the feedback flowing
Broadly screenshot: The team scorecard helps track and understand customer interactions by team member
Broadly screenshot: Once a week Broadly will send a report card to show progress highlights
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Video Thumbnail
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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    82%
  • Momentum
    60%
  • Popularity
    81%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Business Hours, Online

Broadly Awards

Broadly Features

Reputation Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%

Social Media Metrics

Users can measure and improve social media marketing performance

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement
Broadly Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based / Subscription )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 24/06/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Broadly Pricing

Broadly Alternatives

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Broadly Reviews

User Rating

4.9/5 (Based on 109 Ratings)

Rating Distribution

  • Excellent

    91.7%
  • Very Good

    7.3%
  • Average

    0%
  • Poor

    0.9%
  • Terrible

    0%

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Videos on Broadly

Broadly Screenshots

Broadly FAQs

What is Broadly used for?

Broadly is Reputation Management Software. Broadly offers the following functionalities:

  • Social Media Metrics
  • Review Monitoring
  • Response Management
  • Customer Review Platform
  • Campaign Management
  • Sentiment Analysis
  • Social Media Monitoring

Learn more about Broadly features.

What are the top alternatives for Broadly?

Does Broadly provide API?

No, Broadly does not provide API.

Broadly Contact

Vendor Details

California, United States

Contact Details

510.400.6039

https://broadly.com/

Social Media Handles

Disclaimer

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