Broadly

Creating a strong relationship across every customer interaction

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What is Broadly and how does it work? Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level.

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Broadly Features Show All Features

Reputation Management Features

Social Media MetricsSocial media metrics are the use of data to gauge the impact of social media activity on a company's revenue. Marketers often use social media monitoring software to observe activity on social platforms and gather information about how a brand, product, or company-related topic is being perceived.
Review MonitoringSocial media reviews help consumers determine whether a product or service is right for them. But it helps to read reviews first because it allows consumers to get a real sense of what to expect when they make a purchase. It helps people know they're making the right decision to make a purchase.
Response ManagementSocial media provides organizations with the ability to tell their story, connect with audiences, and expand their influence. Successful social media response strategies not only promote your goals but feel authentic and welcoming to those you're trying to reach. The management of such responses is called Response management.
Customer Review PlatformReview platforms are places where customers can leave feedback about products or services for others to read.
GamificationGamification is the process of incorporating game elements into nongame environments, like a website, online community, learning management system, or a company’s intranet to increase participation. Gamification aims to involve customers, staff, and collaborators in order to encourage them to cooperate, share, and communicate.
Campaign ManagementCampaign management means identifying the strategies you will use to support your business goals, then designing, planning, testing, and monitoring the campaign, and analyzing the results along the way.
Sentiment AnalysisA social media sentiment analysis tells you how people feel about your brand online. Rather than a simple count of mentions or comments, sentiment analysis considers emotions and opinions. It involves collecting and analyzing information in the posts people share about your brand on social media.
Social Media MonitoringIt is the act of using a tool to listen to what is being said across the internet; monitoring media not just from traditional publishers, but on millions of social sites too.

Broadly Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API	NA	Location / Phone Number	California, United States / 510.400.6039
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://broadly.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Reputation Management Software

Broadly Pricing

Pricing ModelQuotation Based

Broadly Custom Plan

Custom

Features

Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis

Disclaimer: The pricing details were last updated on 17/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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