Clarabridge Engage

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About Clarabridge Engage

Deep Dive with Clara AI

Clarabridge is an ultimate CRM software that has helped multiple leading brands to enhance customer experiences by putting customer feedback to work. The software provides top-class customer analytics, Omni source listening, and prompt steps to respond quickly to the customers. Clarabridge is a useful tool that offers a great customer experience through SaaS software using speech analytics and AI-powered text. The data generally used for analysis is acquired from Facebook, Twitter, or other reviews sites, especially from social media, email call center notes, surveys, and chats. Clarabridge is an optimal customer engagement platform that helps customers through digital and social channels after acquiring information from various social media platforms. Moreover, using this tool, organizations can leverage a single solution to view and respond to every incoming message and incorporate communication seamlessly to solve customer's problems and queries promptly. Businesses must opt for the Clarabridge solution to empower their CRM programs by offering correlation, customer feedback trends, and root cause analysis. Employ Carabridge to connect and engage with customers, which offers superior customer experiences comprising a flat-rate pricing strategy.

Screenshots & Videos

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

60%
Momentum

61%
Popularity

61%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Modes of Support

24/7 (Live rep), Business Hours, Online

Clarabridge Engage Features

Show Feature Explanation

Social Media Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Posts Scheduling

Schedules your posts beforehand to post contents timely even in your absence

Multi-User Collaboration

Allows multiple users to work on one project to ensure effective team work

Multi-Account Management

Facilitates the usage of multiple social media account for a wider reach

Customer Engagement

Enables the brand to maintain contact with their potential customers

Brand Tracking

Helps to know the position of your brand on the social media network

Auto Publishing

Publishes scheduled posts as and when they become relevant

Analytics (Social Media)

Helps you analyse performance based on reaction to posts

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Clarabridge Engage Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Clarabridge Engage Custom

Features

Listen
Analyze
Engage
Respond

Start Free Trial

Disclaimer: The pricing details were last updated on 17/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Clarabridge Engage Pricing

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Clarabridge Engage Reviews

User Rating

4.4/5 (Based on 137 Ratings)

Rating Distribution

Excellent
51.1%
Very Good
38.7%
Average
7.3%
Poor
0.7%
Terrible
2.2%

User Sentiments

Comprehensive Social Media Monitoring, User-friendly Interface, In-depth Reporting and Analytics, Efficient Customer Service Management

Occasional System Glitches and Bugs, Latency and Slow Response Times, Limited Instagram Integration, Complexities in Approval Workflow

Do You Use Clarabridge Engage?

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Review Summary

Users praise the solution for its user-friendly interface, ease of use, and comprehensive features. They appreciate the ability to capture and analyze customer feedback, measure customer satisfaction, and identify areas for improvement. The sentiment analysis and reporting capabilities are also highly valued. However, some users mention occasional technical glitches and limited customization options as areas for improvement. Overall, the product is well-received for its ability to enhance customer engagement and improve business outcomes.

Pros

Integrates multiple channels: Provides a unified view of customer interactions across various channels, enabling comprehensive analysis and improved response times.
Easy to use interface: Offers a userfriendly interface, simplifying navigation and enabling seamless access to relevant data and insights.

Cons

Limited customization options: May lack the flexibility to extensively customize reports and dashboards, potentially restricting users' ability to tailor the platform to their specific needs.
Can be expensive: Pricing may be a concern for some organizations, especially small businesses with limited budgets.

Clarabridge Engage Reviews

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