Home/Social Media Management Software/Clarabridge Engage
Updated on: October 24, 2021

What is Clarabridge Engage ?

Clarabridge Engage - Social Media Management Software
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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Clarabridge Engage

An ideal customer engagement software
(170 Ratings) Write Review

Clarabridge is an ultimate CRM software that has helped multiple leading brands to enhance customer experiences by putting customer feedback to work. The software provides top-class customer analytics, Omni source listening, and prompt steps to respond quickly to the customers. Clarabridge is a useful tool that offers a great customer experience through SaaS software using speech analytics and AI-powered text. The data generally used for analysis is acquired from Facebook, Twitter, or other reviews sites, especially from social media, email call center notes, surveys, and chats. Clarabridge is an optimal customer engagement platform that helps customers through digital and social channels after acquiring information from various social media platforms. Moreover, using this tool, organizations can leverage a single solution to view and respond to every incoming message and incorporate communication seamlessly to solve customer's problems and queries promptly. Businesses must opt for the Clarabridge solution to empower their CRM programs by offering correlation, customer feedback trends, and root cause analysis. Employ Carabridge to connect and engage with customers, which offers superior customer experiences comprising a flat-rate pricing strategy.

Clarabridge Engage Features Show All Features

Clarabridge Engage Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Reston, VA - 20191 / +1 571-299-1800
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Social Media Management Software

Clarabridge Engage Pricing

Pricing ModelFree Trial , Quotation Based
Clarabridge Engage
Custom

Features

  • Listen
  • Analyze
  • Engage
  • Respond

Disclaimer: The pricing details were last updated on 17/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Clarabridge Engage pricing.

Clarabridge Engage FAQs

Clarabridge Engage is Social Media Management Software. Clarabridge Engage offers the following functionalities:

  • Content Management
  • Analytics (Social Media)
  • Auto Publishing
  • Brand Tracking
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring

Learn more about Clarabridge Engage features.

No, Clarabridge Engage does not provide API.

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Clarabridge Engage Reviews

OVERALL RATING
4.2
Based on 170 Rating(s)
Rating Distribution
  • 49.4 %
  • 41.8 %
  • 7.1 %
  • 0.6 %
  • 1.2 %
SHARE YOUR EXPERIENCE Write a Review
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Ward A
Ward ASource : g2crowd.com
(Reviewed on 07 June 2019) "When cool meets cut edge technology"

What do you like best?

The way Engagor allows you to filter incoming mentions to different folders and subfolders making it easy to access your customers, respond to them without having to go through the noise of the internet.

What do you dislike?

I wish Engagor would stop me from making public tweets when I'm responding to a customer who has already deleted his mention because it always gets me into trouble with the management. Engagor does show a warning message on the screen when you're attempting to reply to something that has been deleted, however, I have the attention span of a fish.

Recommendations to others considering the product:

Clarabridge is a hidden gym by all means that really needs more recognition. I guarantee that businesses regardless of scope will manage to find everything they need in this solution.

What problems are you solving with the product? What benefits have you realized?

Handling complaints and serving inquiries over social media

...more
Asma A
Asma ASource : g2crowd.com
(Reviewed on 07 June 2019) "An excerpt to greatness"

What do you like best?

Engagor's ability to track individual performance makes it easy to look at your net productivity in terms you can easily understand.

What do you dislike?

Sticky filters drive me nuts! Basically, Engagor has this thing where if you open up a new tab it would automatically hold over any previous filter you had used earlier which can yield a small inconvenience by having to adjust your filter all the damn time.

Recommendations to others considering the product:

Just jump on the bandwagon. Engagor is pretty much the one solution on the market that puts its money where its mouth is.

What problems are you solving with the product? What benefits have you realized?

Customer service over social media.

...more
Bayan S
Bayan SSource : g2crowd.com
(Reviewed on 07 June 2019) "The pinnacle of social media management"

What do you like best?

Engagor makes its money on the wide range functionality it provides in terms of controlling what you see, what you handle, and what you automate. Truly a marvel to behold.

What do you dislike?

The thing I find most disheartening is the limitation on batch editing which is limited to only 500 mentions, which can sometimes make editing mentions in bulk slightly bothersome.

Recommendations to others considering the product:

If you're trying to realize customer fulfillment in a new innovative way, then Clarabridge should be your first dial.

What problems are you solving with the product? What benefits have you realized?

Providing wholesome customer service via social media channels

...more
User in Telecommunications
User in TelecommunicationsSource : g2crowd.com
(Reviewed on 23 May 2019) "Simple and Effective: Clarabridge Engage"

What do you like best?

The ability to sort by impact metrics based on a customer basis.

What do you dislike?

There is an occasional and noticeable minor lag between message updates.

Recommendations to others considering the product:

Utilize tagging features and software integration.

What problems are you solving with the product? What benefits have you realized?

Customer outreach, data acquisition etc.

...more
AlAnoud A
AlAnoud ASource : g2crowd.com
(Reviewed on 22 May 2019) "Excel with Engagor!"

What do you like best?

What I like the most about Engagor is how simple yet powerful it is at what it does.

What do you dislike?

All of the features we're looking for are available in Engagor, which makes it hard to pinpoint anything to dislike.

Recommendations to others considering the product:

As a current user, I would recommend Engagor to firms big and small that aim towards putting customer service high on their priority list

What problems are you solving with the product? What benefits have you realized?

We have been utilizing Engagor to make our social media presence felt and impactful

...more
User in Logistics and Supply Chain
User in Logistics and Supply ChainSource : g2crowd.com
(Reviewed on 22 May 2019) "Top notch engagement with Engagor"

What do you like best?

My favorite bit about Engagor is how tidy it looks, and how it arranges your social fees in a way that is easy to read and tackle accordingly

What do you dislike?

At times of intense traffic, things can slow down a bit, but their support usually takes care of everything promptly.

Recommendations to others considering the product:

I'd recommend Engagor to everyone who's looking to jump on the social media customer service bandwagon

What problems are you solving with the product? What benefits have you realized?

One of the biggest problems we managed to solve with Engagor is the inefficiency of social customer service when conducted directly without an intermediary solution to make it all happen in a coordinated manner.

...more
Angelika T
Angelika TSource : g2crowd.com
(Reviewed on 22 May 2019) "Efficient and better social media management"

What do you like best?

It's easier to respond to, monitor, and tag messages especially for reaching quota.

What do you dislike?

Sometimes the website responds slow, and we have to frequently reconnect the social media pages to the website.

Recommendations to others considering the product:

It's more user-friendly than most social media management tools

What problems are you solving with the product? What benefits have you realized?

Easier tagging, easier responding (as opposed to opening a message one-by-one on different social media pages)

...more
User in Logistics and Supply Chain
User in Logistics and Supply ChainSource : g2crowd.com
(Reviewed on 22 May 2019) "Spectacular solution to all your problems!"

What do you like best?

The friendly interface is an absolute monster. Couldn't have been easier to use

What do you dislike?

There's really not much to dislike given how well-developed this product is.

Recommendations to others considering the product:

If you're looking for an easy way to up your social media management game then this product is the one for you.

What problems are you solving with the product? What benefits have you realized?

Assisting customers over social media, addressing their inquiries and complaints without any grievances of doing it natively

...more
User in Logistics and Supply Chain
User in Logistics and Supply ChainSource : g2crowd.com
(Reviewed on 20 May 2019) "Spectacular SMM solution"

What do you like best?

Straightforward and easy to use. Makes handling customers an absolute breeze

What do you dislike?

There isn't much to dislike. Engagor is pretty darn awesome

Recommendations to others considering the product:

This is the optimal solution for all business requirements that take root in social media management

What problems are you solving with the product? What benefits have you realized?

Engaging and handling complaints through social media

...more
Khaled J
Khaled JSource : g2crowd.com
(Reviewed on 19 May 2019) "Best social media management solution on the market!"

What do you like best?

Clarabridge offers one of the most intuitive API's for customer service over the multitude of channels of social media. It has a wide variety of features that satisfy all your business needs and more. Everything is laid out in a very user-friendly manner without being crippled by a steep learning curve. Their online customer support team is quite hands-on and doesn't leave a single stone unturned. We've never had an easier time serving customers, and analyzing their attitudes before we started using Engagor.

Another major factor to bear in mind is price. Engagor stands amongst the competition in providing the most bang for the buck; its colossal capabilities ensure that you will never ponder a different offering. What truly sets Engagor apart though is the fact that it's constantly growing, expanding and improving its well-rounded arsenal which only leaves me to wonder why isn't everyone using it already.

What do you dislike?

The only thing that nullifies the aura of perfection from Engagor is the lack of user-customization. While Engagor itself is very comprehensive, and would without a doubt cater to your everyday operations without as much as a flinch, it would have been rather glorious if Engagor allowed users to tailor new buttons and shortcuts that ease their designated workflows.

Recommendations to others considering the product:

If you're aiming for a jack-of-all-trades, and a master of all kind of solution then Engagor is the only obvious answer.

What problems are you solving with the product? What benefits have you realized?

Engagor has truly revolutionized our customer service gig at Aramex. With Engagor we can keep track of customers' needs, analyze trends, disseminate information, and report performance metrics accurately and promptly. We always have a hand on the customer's pulse, allowing us to serve them in a fashion unparalleled to conventional means.

...more
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Videos on Clarabridge Engage

How Engagor can help your business
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Better Social Customer Service with Engagor

Clarabridge Engage Screenshots

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