What do you like best?
Otter.ai is great for quickly translating interviews with clients. Which is something that every good copywriter will want to be able to do. What I like best is how easy it is to upload an audio or video file and get a transcript that is about 80-87% correct. It takes about 10-15 minutes for otter.ai to finish processing. Otter.ai also has a great app store app, which makes "talking to type" on the go very easy. Sometimes when my hands get tired I will talk into otter.ai instead of typing.
What do you dislike?
I dislike that otter.ai took away the free plan's ability to upload audio and video files to transcribe. They still give you 600 minutes free per month, but its not useful without being able to upload at least a few files per month. At least increase the free limit to 1 per month. Still, the paid version isn't super expensive and is quite useful. I also dislike that you can't use otter as a youtube video transcription tool. The accuracy isn't there for that. Still it's great for my purposes.
Recommendations to others considering the product:
If you are looking for a tool to transcribe meeting notes, or to "talk to type" and you're ok with an 87% accuracy otter.ai is perfect for you. I always have to spend sometime going back to clean up the notes. However, otter.ai makes this process easier by including time stamps, and separating different voices automatically.
What problems are you solving with the product? What benefits have you realized?
I'm solving the problem of translating interviews for copywriting projects. For this purpose an 80-87% accuracy is perfectly acceptable. Because I just need the notes to be "accurate enough" if that makes any sense. If you need perfect translations for a youtube video, you are better off hiring a human to do it for you. I also use otter.ai to "talk to type", as the software can record your voice and turn it into text.