Home/Live Chat Software/Vicodo
Updated on: October 2, 2022
Vicodo - Live Chat Software
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Vicodo

Video and Text Chat for Customer Support
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What is Vicodo and how does it work?

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.

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Vicodo Features Show All Features

Vicodo Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Berlin, Germany
Deployment SaaS/Web/Cloud Official Website https://www.vicodo.com/
Category Live Chat Software

Vicodo Pricing

Pricing ModelFree Trial , Subscription
Startup
$14.14 /Month

$14.14 per Month billed Annually

$16.96 per Month billed Monthly

For 3 operators

Features

  • 250 Live Video Minutes
  • 24h Video Archiving
  • Appointment Invites by E-Mail
  • Unlimited cases
  • Unlimited Text Chats

All the Plans includes these Features

  • Real-Time Video Calls
  • HD Resolution
  • Video Recordings
  • Invidations
  • Search and Filters
  • Textchat
  • Team Management
  • Operator Profiles
  • EU Server
  • HIPAA
  • SSL
  • Scalability
  • Global CDN
  • End-To-End encryption
Advanced
$56.54 /User/Month

$56.54 per Operator per Month billed Annually

$67.85 per Operator per Month billed Monthly

Fits perfect for expending business

Features

  • Includes features of Startup plan, plus
  • 5000 Live Video Minutes
  • 14 Days Video Archiving
  • 50 Appointment Invites by SMS
  • Video Snapshots
  • Send and Receive Files
  • Includes features of All Plan
Enterprise
Custom

Especially suitable for large teams with special requirements

Features

  • Individual Video Minutes
  • Individual Video Archiving
  • Individual Amount of SMS
  • Your Own Branding
  • Premium Support
  • Individual SLA
  • Individual Feature Set
  • Includes features of All Plan

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vicodo pricing.

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Vicodo FAQs

Vicodo is Live Chat Software. Vicodo offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Knowledge Database
  • Agent Scheduling

Learn more about Vicodo features.

Yes, Vicodo provides API.


Disclaimer

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