Vicodo

About Vicodo

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.

Pricing

Free Trial Available
Starts at $14.14. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

60%
Momentum

61%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Vicodo Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Vicodo Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Startup $14.14 $14.14 per month

$14.14 per Month billed Annually

$16.96 per Month billed Monthly

For 3 operators

Features

250 Live Video Minutes
24h Video Archiving
Appointment Invites by E-Mail
Unlimited cases
Unlimited Text Chats

All the Plans includes these Features

Real-Time Video Calls
HD Resolution
Video Recordings
Invidations
Search and Filters
Textchat
Team Management
Operator Profiles
EU Server
HIPAA
SSL
Scalability
Global CDN
End-To-End encryption

Advanced $56.54 $56.54 per user / month

$56.54 per Operator per Month billed Annually

$67.85 per Operator per Month billed Monthly

Fits perfect for expending business

Features

Includes features of Startup plan, plus
5000 Live Video Minutes
14 Days Video Archiving
50 Appointment Invites by SMS
Video Snapshots
Send and Receive Files
Includes features of All Plan

Enterprise Custom

Especially suitable for large teams with special requirements

Features

Individual Video Minutes
Individual Video Archiving
Individual Amount of SMS
Your Own Branding
Premium Support
Individual SLA
Individual Feature Set
Includes features of All Plan

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 11/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Vicodo Pricing