Home/Live Chat Software/LiveChat vs VicodoUpdated on: April 18, 2024

Compare LiveChat vs Vicodo

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat
LiveChat Live Chat Software (2594 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveChat

LiveChat

Live Chat Software (2594 Ratings)
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Berlin, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
View Price Page
Startup
$14.14 /Month

$14.14 per Month billed Annually

$16.96 per Month billed Monthly

For 3 operators

Features

  • 250 Live Video Minutes
  • 24h Video Archiving
  • Appointment Invites by E-Mail
  • Unlimited cases
  • Unlimited Text Chats

All the Plans includes these Features

  • Real-Time Video Calls
  • HD Resolution
  • Video Recordings
  • Invidations
  • Search and Filters
  • Textchat
  • Team Management
  • Operator Profiles
  • EU Server
  • HIPAA
  • SSL
  • Scalability
  • Global CDN
  • End-To-End encryption
Advanced
$56.54 /User/Month

$56.54 per Operator per Month billed Annually

$67.85 per Operator per Month billed Monthly

Fits perfect for expending business

Features

  • Includes features of Startup plan, plus
  • 5000 Live Video Minutes
  • 14 Days Video Archiving
  • 50 Appointment Invites by SMS
  • Video Snapshots
  • Send and Receive Files
  • Includes features of All Plan
Enterprise
Custom

Especially suitable for large teams with special requirements

Features

  • Individual Video Minutes
  • Individual Video Archiving
  • Individual Amount of SMS
  • Your Own Branding
  • Premium Support
  • Individual SLA
  • Individual Feature Set
  • Includes features of All Plan

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
Vicodo Screenshots

INTEGRATIONS

  • WordPress
  • Google Analytics
  • Salesforce
  • ChatBot
  • MailChimp
  • Freshbooks
    NA

ALTERNATIVES

Top alternatives to LiveChat

Tidio Chat
Tidio Chat
Zendesk Talk
Zendesk Talk
Intercom
Intercom
ChatBot
ChatBot
Crisp
Crisp

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