Aircall vs Truly Comparison

Aircall

Contact Center Operations Software

4.4 979 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Truly

Call Center Software

4.6 18 user ratings

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Overview

Description	Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. Read more	Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. Read more
Pricing Options	Free Trial Available Starts at $30.0. Offers Custom plan.	Free Trial Available Starts at $55.0. Offers Custom plan.
SW Score & Breakdown		88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 75% Momentum 63% Popularity 71%
SaaSworthy Awards	# 3 Fastest Growing # 8 Most Popular	Not Available

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 979 user ratings	4.6/5 18 user ratings
Ratings Distribution	Excellent 68.2% Very Good 17% Average 4.7% Poor 2.1% Terrible 7.9%	Excellent 70.2% Very Good 19.6% Average 7.1% Poor 3% Terrible 0%
Review Summary	Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.	Truly is generally well-received by users, earning praise for its intuitive interface, comprehensive analytics, and robust reporting capabilities. Many users find it easy to use and navigate, allowing them to quickly gain insights into their data. The customer support team is also lauded for its responsiveness and helpfulness. However, some users have expressed concerns about the cost, occasional bugs, and limited customization options. Overall, Truly seems to be a solid choice for businesses seeking a user-friendly and feature-rich analytics solution.
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Pricing

Pricing Options	Free Trial Available Starts at $30.0. Offers Custom plan.	Free Trial Available Starts at $55.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Essentials $30.00 $30.00 per user / month Professional $50.00 $50.00 per user / month Custom Custom	Growth $55.00 $65.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Aircall Vs Dialpad Contact Center CloudTalk 4.5 Based on 1332 Ratings Aircall Vs CloudTalk Call Center Studio 4.7 Based on 63 Ratings 3CX 4.6 Based on 685 Ratings Aircall Vs 3CX	FIVE CRM 4.2 Based on 14 Ratings My Hotline Truly Vs My Hotline Call Center Studio 4.7 Based on 63 Ratings Truly Vs Call Center Studio CallTools 4.9 Based on 405 Ratings Truly Vs CallTools Tracking Sales Calls Truly Vs Tracking Sales Calls
	View All Aircall Alternatives	View All Truly Alternatives