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Text AI Customer Service & Live Chat Pricing

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Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Customer Success Software

  • The Average Cost of a basic Customer Success Software plan is $49 per month.

  • Text AI Customer Service & Live Chat pricing starts at $19/month, which is 61% lower than similar services.

  • 28% of Customer Success Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 18% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Essential $19.00 $25.00 per user / month

  • 1 AI Agent
  • 10 AI resolutions
  • 5 Reply suggestions
  • 50 live visitors tracked
  • 10,000 API calls
  • 3 Proactive campaigns
  • 10 custom skills
  • AI Copilot
  • Inbox and ticketing system
  • Workflow automation
  • Business channels
  • Selling through Shopify
Start Free Trial

Growth $99.00 $99.00 per user / year

Everything in Essential, plus:

  • 10 AI Agents
  • 200 AI resolutions
  • 50 Reply suggestions
  • 100 AI text edits
  • 400 Live visitors tracked
  • 200,000 API calls
  • 30 Proactive campaigns
  • Chat topics insights
  • Chat supervision and takeover
  • Chat and ticket summaries
  • Shared canned responses
  • Team performance reports
  • Unlimited chat history
Start Free Trial

Enterprise Custom

Custom AI, built and run for you. Backed by a team focused on your revenue goals.
Start Free Trial

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Disclaimer: The pricing details were last updated on 12/06/2026 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Text AI Customer Service & Live Chat FAQs

How much does Text AI Customer Service & Live Chat cost?

The pricing for Text AI Customer Service & Live Chat starts at $19.00 per user per month. Text AI Customer Service & Live Chat has 3 different plans:

Does Text AI Customer Service & Live Chat offer a free plan?

No, Text AI Customer Service & Live Chat does not offer a free plan.

Learn more about Text AI Customer Service & Live Chat pricing.

Compare Text AI Customer Service & Live Chat Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
Text AI Customer Service & Live Chat Text AI Customer Service & Live Chat 19 per month per user Text AI Customer Service & Live Chat Pricing
Planhat Planhat - - - - Planhat Pricing
Azeon Azeon - - - - Azeon Pricing
UserGuiding UserGuiding 990 per year - + UserGuiding Pricing
Sarbacane Sarbacane - - - + Sarbacane Pricing
Custify Custify - - - - Custify Pricing
Staircase AI by Gainsight Staircase AI by Gainsight - - - - Staircase AI by Gainsight Pricing
ClientSuccess ClientSuccess - - - - ClientSuccess Pricing
Catalyst Catalyst - - - - Catalyst Pricing
Gainsight CS Gainsight CS - - - - Gainsight CS Pricing

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Text AI Customer Service & Live Chat Features

Customer Success Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    83%

Usage Analytics

Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

Customer Health Scoring

Combines engagement metrics, payment data, and churn risk indicators to calculate a comprehensive customer health score.

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Churn Tracking

Monitor contract milestones and churn risk

Account Management

Helps to manage user accounts within organisations

Lifecycle Management

Helps in automating and managing all the critical phases of a contract, starting from its initiation until its compliance and renewal.

Milestone Tracking

They act as signposts through the course of your project, as they help to ensure that you're staying on track.

Chatbots Features

Query Suggestions

Pre-Configured Bot

Code-free Development

Chatbot

Automated Responses

Augmented Analytics

AI/Machine Learning

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Transfers/Routing

Language Detection

For Sales/Marketing

Natural Language Processing

Lead Capture

Provides webhooks and integrations to capture lead information

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Live Chat Features

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Customer Self-Service Features

Multi-Channel Support

AI Chatbots & Virtual Assistants

Ticket Submission & Tracking

Knowledge Base & FAQs

Reporting & Analytics

Workflow Automation

Automatically execute mundane and repetitive processes or workflow so that employees can focus on productive work

Integration with CRM/Helpdesk Systems

Search & Content Discovery

Self-Service Portal

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Text AI Customer Service & Live Chat Integrations

Webflow
Webflow Website Builder Software
Squarespace
Squarespace Website Builder Software
WooCommerce
WooCommerce Ecommerce Software
Shopify
Shopify Ecommerce Software

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