Home/Customer Success Software/UserGuidingUpdated on: June 6, 2023
UserGuiding - Customer Success Software


The Easiest Way to Create Product Tours
(66 Ratings) Write Review

What is UserGuiding and how does it work? UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

UserGuiding Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, CA
Deployment SaaS/Web/Cloud Official Website https://userguiding.com/
Category Customer Success Software

UserGuiding Pricing

Pricing ModelFree Trial , Subscription
Start-Up Plan
$990 /Year

$990 per Year billed Annually

$99 per Month billed Monthly


  • Unlimited guides and hotspots
  • Detailed analytics and reporting
  • Customization
  • Reusability
  • Branding : UserGuiding
  • Monthly active users : 2000
  • Team members : Single
Growth Plan
$2,490 /Year

$2490 per Year billed Annually

$249 per Month billed Monthly


  • Includes features of Start-up plan, plus
  • Branding : No Branding
  • Monthly active users : 5000
  • Team members : Unlimited
  • Interactive Help Page
  • Guide Search
  • Support : Chat


  • Includes features of Growth Plan, plus
  • Monthly active users : Custom
  • Support : Chat and Video
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 20/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about UserGuiding pricing.

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UserGuiding Reviews

OVERALL RATING 4.8 Based on 66 Rating(s)
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Videos on UserGuiding

UserGuiding Version 2.0 - What is New ?
UserGuiding Version 2.0 - What is New ?

UserGuiding FAQs

No, UserGuiding does not provide API.


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