Home/Customer Success Software/UserGuiding
Updated on: February 28, 2021
What is UserGuiding ?
UserGuiding - Customer Success Software : SaaSworthy.com

UserGuiding

The Easiest Way to Create Product Tours
(89 Ratings) Write Review

UserGuiding is a tool that lets website owners create interactive product tours without coding within minutes. It’s a user-friendly tool that is largely meant for three prominent use cases, namely onboarding new users, promoting newly launched features, and onboarding new employees to internal tools. All of these help in increasing product adoption and decreasing the time taken to adapt to a new product or feature. In-depth analytics features are built right into the tool to track the performance of the guides/tours. Segmenting users and showing different variations to each user-base can be done using the tool as well. Before publishing the final version of the product tour, UserGuiding lets creators preview the said version. This not only helps in ensuring a great experience for end-users but also facilitates proper testing of the tour before it goes live. In case the users close the tour, there is an assistant at one’s disposal which triggers the tour from start again, making it quickly accessible.

UserGuiding Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number San Francisco, CA
Deployment SaaS/Web/Cloud Category Customer Success Software

UserGuiding Pricing

Pricing ModelFree Trial , Subscription
Start-Up Plan
$990 /Year

$990 per Year billed Annually

$99 per Month billed Monthly

Features

  • Unlimited guides and hotspots
  • Detailed analytics and reporting
  • Customization
  • Reusability
  • Branding : UserGuiding
  • Monthly active users : 2000
  • Team members : Single
Growth Plan
$2,490 /Year

$2490 per Year billed Annually

$249 per Month billed Monthly

Features

  • Includes features of Start-up plan, plus
  • Branding : No Branding
  • Monthly active users : 5000
  • Team members : Unlimited
  • Interactive Help Page
  • Guide Search
  • Support : Chat
Enterprise
Custom

Features

  • Includes features of Growth Plan, plus
  • Monthly active users : Custom
  • Support : Chat and Video
  • Dedicated Success Coach
  • Goal Tracking
  • Custom CSS

Contact the vendor to get the latest pricing detail.

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Disclaimer: The pricing details were last updated on 20/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

UserGuiding FAQs

The pricing for UserGuiding starts at $990.00 per year. UserGuiding has 2 different plans:

  • Start-Up Plan at $990.00 per year.
  • Growth Plan at $2490.00 per year.
    • UserGuiding also offers a custom plan based on the customer's request.

      Learn more about UserGuiding pricing.

No, UserGuiding does not offer a free plan.

Learn more about UserGuiding pricing.

No, UserGuiding does not provide API.

Ask the Community View Community

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UserGuiding Reviews

OVERALL RATING
4.7
Based on 89 Rating(s)
Rating Distribution
  • 90.2 %
  • 7.3 %
  • 2.4 %
  • 0 %
  • 0 %
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Semih YSource : g2crowd.com
(Reviewed on 28 November 2020)
"Perfect Support!"

What do you like best?

The product tours and hotspots actually improved our UX, also their support department helps us anytime we need.

What do you dislike?

We rarely experience any problems with the tool, but support is always there for us.

What problems are you solving with the product? What benefits have you realized?

UserGuiding is our go-to for solving any problem related to “user onboarding”. It has many uses and gives us valuable data at all times. The product is very simple, and you can easily create and update UX elements. UserGuiding’s support is not something you can easily find!

...more
Carlo DSource : g2crowd.com
(Reviewed on 27 October 2020)
"Great tool."

What do you like best?

It's a wonderful tool to enable no-tech people to provide in-app guides and tooltips to customers. Code-free, very powerful tool. The support is great.

What do you dislike?

It should be easier to test guides in live websites, but I know they're working on it.

What problems are you solving with the product? What benefits have you realized?

Giving our customers in-app tours and guides. It helps us increase the conversion rate.

...more
Eray TSource : g2crowd.com
(Reviewed on 26 October 2020)
"Everything we need for introducing our product"

What do you like best?

It's extremely simple to create product introductions and there are valuable features such as checklists and segmentation to support user training.

What do you dislike?

Customization is pretty good but it’d be much better if there were more options.

What problems are you solving with the product? What benefits have you realized?

UserGuiding has provided us with everything we needed for creating product introductions and more. We’ve automated user training and created different variations for different users using the segmentation feature.

...more
Jeff SSource : g2crowd.com
(Reviewed on 28 August 2020)
"Amazingly easy to build and test user onboard workflows"

What do you like best?

I'm so impressed with how there is zero coding or technical skills required to setup a sophisticated onboarding flow. All I had to do was install a Chrome extension and the tool worked on my website. The product is deep with features including checklists, confirm boxes, goal tracking and reporting. But the thing that got me over the edge was that my product team could build out various onboarding flows until we were satisfied, then go to my dev team to drop it in the site, which was easy.

What do you dislike?

It felt a bit overwhelming at first. There are a ton of features and possibilities. For creative people like product managers or marketers, the product leaves a lot to your imagination. So that might be a lot for some users to take on at first. But they also have great support lots of help documents and best practices to get the ball rolling.

Recommendations to others considering the product:

There are other tools out there for onboarding workflows. But UserGuiding has everything, is affordable and is on the rise. I like working with earlier stage companies generally vs. the incumbents. You get better support and they listen to my feedback.

What problems are you solving with the product? What benefits have you realized?

Wanted to explain certain features within our product that were initially hidden to the user. We're able to quickly showcase a ton more features than are actually visible in the software on first load.

...more
Administrator in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 19 August 2020)
"Great Opportunity for Your MVP"

What do you like best?

It is really easy to implement and analyze your data.

What do you dislike?

Setting up triggers could be a problem if your app is not a SPA.

What problems are you solving with the product? What benefits have you realized?

Warming up my customers. After the userguiding I am getting fewer questions from users.

...more
Richard ASource : g2crowd.com
(Reviewed on 17 August 2020)
"Great software and Amazing service!"

What do you like best?

I really enjoy the seamless process of building walkthroughs, onboarding guides, and hot spots.Suzan has been really great with providing the necessary support throughout.

What do you dislike?

Nothing! I think that the product is great as is.

What problems are you solving with the product? What benefits have you realized?

I decided to use UserGuiding to streamline onboarding processes for one customer segment. I needed it to be scalable, easy to use, and required zero to little time commitment from our dev team.

...more
Emir ASource : g2crowd.com
(Reviewed on 18 July 2020)
"I had a great time with UserGuiding. My visitors' onboarding experience is awesome!"

What do you like best?

I like the fact that it is completely no-code and creating guides is stupid-simple.

What do you dislike?

I don't dislike a particular thing. Maybe creating guides can appear first when someone buys it.

What problems are you solving with the product? What benefits have you realized?

UserGuiding makes the onboarding process wonderful, quick, and simple. I realized that coding is not necessary to create a great experience for new visitors.

...more
Buğra GSource : g2crowd.com
(Reviewed on 16 July 2020)
"Great onboarding tool!"

What do you like best?

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

What do you dislike?

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

Recommendations to others considering the product:

Implement the guides right away and iterate.

What problems are you solving with the product? What benefits have you realized?

We use UserGuiding to highlight certain important features in the trial -> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever.

...more
Faisal TSource : g2crowd.com
(Reviewed on 05 June 2020)
"Useful Software and an Amazing Service"

What do you like best?

Ease of use comes first in the mind, the software is an extremely handy application to explain users how your website or software works. I run a few businesses, we have a technology company, a media and marketing company, a property investment company so we intend to use it for our SAAS applications as well as our E-Portals to make the user journey, interaction and general use easy for the users.

Needless to say, their support staff has been amazing and has gone over and beyond expectations to help me.

What do you dislike?

yet got to dislike something, trying hard to figure this out :)

What problems are you solving with the product? What benefits have you realized?

Internet, Websites and Online Software can be very daunting for many users, specially the older generation, so a guide, a walkthrough and something that can help them with easy steps to follow and find their way through the system/website/software can be an amazing experience for them, and reduces the time your support team will spend with users or strangers online.

Goes without saying this helps to build trust, rapport and goodwill with your audience, users, community, that results in them saying only good things about you.

in other words:

We are using UserGuiding to make life easy for users online

Reduce time and resources for our support staff

Generate goodwill amongst users, prospects and strangers

...more
Isadora SSource : g2crowd.com
(Reviewed on 25 May 2020)
"UserGuiding 10/10"

What do you like best?

Since the first contact the UG team has been very helpful. The demonstration was very nice, Anas showed me with detail what UG could do for our company and how it could be done. THeir product is very easy to use and is a very good choice to onboarding optimization.

What do you dislike?

I would say that the metrics panel could be better. It could show more relevant metrics for UX/UI so it would be easier for us to identify problems and/or things to optimize.

Recommendations to others considering the product:

Make the trial period useful and try building your own guides.

What problems are you solving with the product? What benefits have you realized?

I am optimizing our company's onboarding processes.

...more
Read All Reviews

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