Home/CRM Software/SugarCRM
Updated on: November 13, 2019
What is SugarCRM ?
SugarCRM - CRM Software : SaaSworthy.com
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SugarCRM

Simple and straightforward CRM
(180 Ratings) Write Review

SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to the main features as soon as you open it. This is part of its focus on providing a customer experience that goes above and beyond. SugarCRM can be deployed easily and integrated with your existing technology landscape. It also includes a raft of customizations so you can quickly automate business processes to help save you time and improve productivity. This CRM solution’s agile and flexible process management procedures helps you to respond to the competition quickly. It has low and predictable pricing, and the flexibility that you can be sure that there is a plan for your business. SugarCRM can help you speed up the pace of your deals through its quote management process, while tracking new customer interactions with its insights and reporting features.

SugarCRM Awards

SugarCRM Features Show All Features

SugarCRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact Cupertino, CA / +1 (408) 454-6900
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category CRM Software

SugarCRM Pricing

Pricing ModelFree Trial , Subscription
How much does SugarCRM cost ?
The pricing for SugarCRM starts at $80.0 per user per month. SugarCRM has 3 different plans such as - Sugar Sell at $80.0 per user per month and Sugar Serve at $80.0 per user per month. and Sugar Market at $1000.0 per month.
Sugar Market
$1,000 /Month

Features

  • Unlimited users
  • Unlimited emails and landing pages
  • Unlimited phone and chat support
Sugar Sell
$80 /User/Month

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Serve
$80 /User/Month

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 31/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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SugarCRM Reviews

OVERALL RATING
4.1
Based on 180 Rating(s)
Rating Distribution
  • 131
  • 31
  • 10
  • 5
  • 3
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Source : g2crowd.com
(Reviewed on 31 July 2019)
"Robust tool for management and informative reports"

What do you like best?

SugarCRM is an efficient business management tool. It is a powerful tool for management and customer service. It helps to get informative reports and it is suitable for small and large organization firm. The best part is this tool can be accessed through the mobile platform and SugarCRM is a cost effective tool for small and large size organization.

What do you dislike?

Some feature not possible to integrate with the social platform and a little bit complicated in customization section.

What problems are you solving with the product? What benefits have you realized?

SugarCRM solved issues like transparency in database reports. It's good for track report status, accounts and sales. Overall it helped us to work as seamless and grow our organization too.

...more
Source : g2crowd.com
(Reviewed on 27 July 2019)
"Run-of-the-mill CRM"

What do you like best?

Traceability within Sugar is excellent. Ease of searching for records is useful.

What do you dislike?

The system itself is for minimalist businesses. Constantly has error messages and cannot link to other software as well.

Recommendations to others considering the product:

Assure it can link to other systems prior to implementation.

What problems are you solving with the product? What benefits have you realized?

Looking to categorize and track opportunities and RLI’s.

...more
Source : g2crowd.com
(Reviewed on 25 July 2019)
"Good crm."

What do you like best?

Sales tools. Analyst tools. Customer tracking tool.

What do you dislike?

Sales tools. Analyst tools. Customer tracking tool.

What problems are you solving with the product? What benefits have you realized?

Customer tracking and reporting.

...more
Source : g2crowd.com
(Reviewed on 25 July 2019)
"SugarCRM is an amazing software for sales and marketing purpose. "

What do you like best?

This software has the superb features such as dashboard and the reporting features. There features are very accurate and so easy to understand. The great advantage that this software provides us is that SugarCRM makes marketing so much easier for us and we don’t need a huge marketing team because we have the best software as SugarCRM. We used this software for the emails tracking and it really help us in business management. Hence for me SugarCRM software is the great business development software.

What do you dislike?

The SugarCRM is very expensive software and the users should pay annually. We are also able to schedule our post, but sometimes it failed to post many days. But still the SugarCRM software is the great business development software. Moreover, SugarCRM has the superb features such as the dashboard and the reporting features. These features are very accurate and so easy to understand. SugarCRM is best for the emails tracking.

What problems are you solving with the product? What benefits have you realized?

The great advantage of this software is that and we don’t need a huge marketing team because we have the best software as CRM makes marketing so much easier for us. SugarCRM is an amazing software for the sales and the marketing purpose. The one thing that I most like about this software is that it has the superb features such as the dashboard and the reporting features. I would recommend this software because this CRM is the great business development software.

...more
Source : g2crowd.com
(Reviewed on 19 July 2019)
"Sugar CRM is the best tracker and marketing software."

What do you like best?

This software has great features and a difficult. The one of the most important things is that software, it is the best tracker and it provide the great platform for marketing. This software is also best for a dealer, it deals with the costumer for the better way and easy for the all customization. This software is best for reporting, it gives us the best details for our accounts and deal with the better and more efficient way. The one of the most important things is that software, it is mostly use for small business level. It is the best sales and a best tracking software. It can provide the best sales price of the market for our customers. It also provides the best security of our system and protect our system. It’s all features are very outstanding and useful for us.

What do you dislike?

This is very expensive software and difficult features. It is the best marketing software and we can easily deal with our customers and provide the best sales price according to the market. The one biggest problem is that software, it is expensive so most of the people use another software because it's all the features are very outstanding, and we can't understand these features. It provides the bad internet connection and we can't give the more details of the costumer account. But I only use this software because it helps me for everything and solve my all the problems.

What problems are you solving with the product? What benefits have you realized?

This is the more efficient software and the best management software. I use this software for our business work and easiest way to deal with the costumer. I always recommended to everyone to use this software because it makes all life too much easier and all the features are very outstanding.

...more
Source : g2crowd.com
(Reviewed on 17 July 2019)
"Very easy to use"

What do you like best?

Keeps you updated on leads. Keeps you in the loop.

What do you dislike?

Nothing really. It works great. A little confusing at first but then you get the hang of it.

Recommendations to others considering the product:

Know your business

What problems are you solving with the product? What benefits have you realized?

Keeping in touch, sales calls

...more
Source : g2crowd.com
(Reviewed on 16 July 2019)
"Sugar CRM is the best tracker for the marketing."

What do you like best?

It’s all features are great and easy to use. This is the best marketing software and provide the great platform for our customers. This software is best dealer, we can deal with the regular customer by using this software. The one most important benefit is that software, it is the best reporting software for all functions that we use. It is also a best tracker for the business, and it is very fast software. Its helps for the business to run fast and successful for the business. It’s all the functions are too much easy and all the features are outstanding. It provides the best security of our system and it also gives the best sales price of our customers. This software is mostly use for business because it is very easy to use.

What do you dislike?

This is the best marketing software for business but sometimes it cannot provide the best market price of our customers. The one biggest problem is that software, it’s a very bad connection provider, the bad service cannot provide the best market rates for our customers. This is an expensive software and most of the people can't afford this software. It is very bad consumerization software and it can't provide the more information about this software. But this is very useful for us and easy.

What problems are you solving with the product? What benefits have you realized?

This software is almost best because it is very easy to use and it's all features are outstanding and easy. It is expensive but it has great ability to provide the best security of our system and deal with the costumer. My all the experience is almost positive, and I always recommended to use this software because it has a great tracker for the marketing.

...more
Source : g2crowd.com
(Reviewed on 14 July 2019)
"SugarCRM me ha impresionado"

What do you like best?

Para una plataforma orientada a la pequeña empresa, sobre versión de SugarCRM es realmente poderosa y nos ayuda a una gran cantidad de datos y comunicaciones. El diseño y las diversas páginas del portal de usuario son elegantes y fáciles de navegar. Podemos almacenar todos los datos que necesitamos sobre nuestros clientes y hacer un seguimiento de los canales de ventas, llamadas y otras comunicaciones. La función de email marketing es una de las herramientas de ventas más efectivas que tenemos. Hay grandes plantillas que nos permiten obtener el diseño de emails y enviarlos a clientes y clientes en muy poco tiempo. Las plantillas suelen estar muy bien diseñadas y permiten modificaciones para ayudarnos a adaptarlas a nuestros requisitos específicos.

What do you dislike?

He visto la lista de características de muchas plataformas de CRM y he descubierto que normalmente hay ciertas cosas que algunas plataformas tienen y otras no. He leído sobre algunas características del email marketing que son más personalizables y automatizadas en otras plataformas CRM que me gustaría ver en SugarCRM. Todavía me gustan las capacidades de correo electrónico de SugarCRM, pero probablemente no es tan completo e inteligente como otras plataformas de CRM que parecen estar más orientadas a las campañas de correo electrónico.

What problems are you solving with the product? What benefits have you realized?

Las métricas y otra información de retroalimentación en nuestra cuenta SugarCRM realmente nos dan la ventaja cuando se trata de analizar nuestras ventas y esfuerzos de mercadeo en general. Tenemos acceso a datos de números sólidos, junto con más retroalimentación textual de los clientes, que nos da una imagen significativa de nuestro estado actual con una hoja de ruta para las acciones reales. Vemos una buena cantidad de aumento de la eficiencia cuando se trata de usar la plataforma SugarCRM en comparación con no usarla. Es una plataforma que no es extremadamente confusa de usar y puede ser implementada para casi todos los tipos de campañas y productos que lanzamos.

...more
Source : g2crowd.com
(Reviewed on 12 July 2019)
"SugarCRM is always provide the great reports and the dashboards. "

What do you like best?

SugarCRM is one the best platform that offers exceptional flexibility through its highly customizable features. This CRM is very easy to use because of its simple design and easy to use user interface. The most advantage that this software provide us is that it provides the great reports and the dashboards. Moreover, the SugarCRM provide the complete security of data and data information. Hence it is so simple to use and provides amazing results for reports and dashboards, their customer’s support teams are very responsive. We also used the SugarCRM to manage the selling process, it helped keep all contact information in a very efficient way.

What do you dislike?

The one most obvious difficulty that we faced is that there is no great documentation of the SugarCRM. Another disadvantage of this software that it is so hard to make an update and change the exciting functionality. It is not very easy to use for the beginners. But still its features are outstanding such as the contacts management and scheduling is great for sales and customer service to communicate with our friends, colleagues and customers.

What problems are you solving with the product? What benefits have you realized?

It really helped me to keep to all contacts information save and secure in a more efficient way. SugarCRM also provide the great opportunity to manage the selling purpose. By using this software, it provides the great reports and dashboards which is really very helpful for the medium and large businesses. Moreover, it is very customizable software. I can easily track all the opportunities and have an efficient management of the sales process. I can easily manage the schedule tasks and pull reports in a more efficient way.

...more
Source : g2crowd.com
(Reviewed on 10 July 2019)
"SugarCRM is the great tracker of sales and leads. "

What do you like best?

The best thing about this software is that SugarCRM can better track of sales and lead. Another best thing about this software is that it has the outstanding features such as the reporting feature and the customizations service. It is the great software for keeping track of client’s data, deal tracking and much more. Hence sugar is the super customizable. It allowed us as a small business of track, bill and market to our customers and the potential customers. I like that the SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provide the complete security of data and information. Hence their customer’s support is very responsive.

What do you dislike?

The one thing that I don’t like about this software is that the small organization cannot afford the CRM and it not take the fully advantage of this efficient software. Another disadvantage of this software is that sometimes the information can blend together and can be difficult to find it if there are long list of things which you are looking for. But to conclude that SugarCRM is the best software for tracking the sales and lead in a more efficient way.

What problems are you solving with the product? What benefits have you realized?

The one thing that I most like about this software is that SugarCRM can provide the complete security of our data and information. It also allows us as a small business to track, bill and the market to our customer and the potential customer. I like that the SugarCRM which provide the reports and the dashboard which is very easy to understand. Hence, I would recommend this software because it’s customer support is very responsive.

...more
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Videos on SugarCRM Youtube Official Channel

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Meet SugarCRM Hint!
Set up your Sugar development environment using Vagrant

SugarCRM Screenshots

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SugarCRM screenshot: Mobile CRM
SugarCRM screenshot: Social CRM
SugarCRM screenshot: Social CRM
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SugarCRM screenshot: Mobile CRM
SugarCRM screenshot: Social CRM
SugarCRM screenshot: Social CRM
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SugarCRM Screenshots
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SugarCRM Screenshots

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