Home/CRM Software/SugarCRM
Updated on: August 6, 2020
What is SugarCRM ?
SugarCRM - CRM Software : SaaSworthy.com
View Gallery
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SugarCRM

Simple and straightforward CRM
(403 Ratings) Write Review

SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to the main features as soon as you open it. This is part of its focus on providing a customer experience that goes above and beyond. SugarCRM can be deployed easily and integrated with your existing technology landscape. It also includes a raft of customizations so you can quickly automate business processes to help save you time and improve productivity. This CRM solution’s agile and flexible process management procedures helps you to respond to the competition quickly. It has low and predictable pricing, and the flexibility that you can be sure that there is a plan for your business. SugarCRM can help you speed up the pace of your deals through its quote management process, while tracking new customer interactions with its insights and reporting features.

SugarCRM Awards

Highly Rated
Fastest Growing
Most Popular
Most Searched

SugarCRM Features Show All Features

SugarCRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Cupertino, California / +1 877-842-7276
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

SugarCRM Pricing

Pricing ModelFree Trial , Subscription
Sugar Market
$1,000 /Month

$1000 per month for 10K contacts, billed annually

Features

  • Unlimited users
  • Unlimited emails and landing pages
  • Phone support
  • 4 Support-authorized contacts
Sugar Sell
$80 /User/Month

$80 Per user per month, 10 user minimum, billed annually

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Serve
$80 /User/Month

Per user per month, 10 user minimum, billed annually

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Enterprise
$85 /User/Month

$85 Per-user per month, 10 user minimum, billed annually

Features

  • Advanced workflow with SugarBPM
  • SQL-based reporting
  • Accelerated support SLAs
  • Support via phone and SugarCRM Support Portal
  • 4 Support-authorized contacts
Sugar Professional
$52 /User/Month

$52 Per-user per month, 10 user minimum, billed annually

Features

  • Standard support SLAs
  • Support via SugarCRM Support Portal
  • 2 Support-authorized contacts
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 31/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SugarCRM FAQs

SugarCRM is CRM Software. SugarCRM offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about SugarCRM features.

The pricing for SugarCRM starts at $52.00 per user per month. SugarCRM has 5 different plans:

  • Sugar Professional at $52.00 per user per month.
  • Sugar Sell at $80.00 per user per month.
  • Sugar Serve at $80.00 per user per month.
  • Sugar Enterprise at $85.00 per user per month.
  • Sugar Market at $1000.00 per month.

No, SugarCRM does not offer a free plan.

Learn more about SugarCRM pricing.

Yes, SugarCRM provides API.

Ask the Community View Community

SugarCRM Alternatives SugarCRM Alternatives

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(2409 RATINGS)
monday.com
Monday.com makes capturing leads and nurturing them an easy process by offering a CRM that takes just minutes to set up. The software also makes it extremely...
Visit Website
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Sales CRM
EngageBay Sales CRM
The EngageBay CRM offers features such as Targeted Marketing To Companies, Visual Deals Pipeline, Task Management, Appointments Scheduler, Unlimited Mailboxes...
Visit Website
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Salesforce
(6218 RATINGS)
Salesforce
An all-in-one customer relations management software that provides excellent features to sell, market and service your products. With the help of its...
Visit Website
SugarCRM vs Salesforce
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SuiteCRM
(80 RATINGS)
SuiteCRM
SutiCRM is a powerful cloud-based CRM platform that automates marketing, sales, support, and contracts. Businesses make use of the service to nurture new leads...
Visit Website
SugarCRM vs SuiteCRM
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HubSpot CRM
(3856 RATINGS)
HubSpot CRM
A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people...
Visit Website
SugarCRM vs HubSpot CRM
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Vtiger
(403 RATINGS)
Vtiger
Vtiger is a CRM software used to engage customers, manage contacts, track deals, and send and invoices. Small, Medium and Large companies make use of the...
Visit Website
SugarCRM vs Vtiger
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho CRM
(3109 RATINGS)
Zoho CRM
Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature...
Visit Website
SugarCRM vs Zoho CRM
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Pipedrive
(3244 RATINGS)
Pipedrive
A CRM software built with intuitive interfaces, clean layouts and a simple user experience to help you manage your customer relations efficiently. An easy to...
Visit Website
SugarCRM vs Pipedrive
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshsales
(520 RATINGS)
Freshsales
A software designed to meet the CRM needs of all types of businesses with its powerful features and tools which handles your customers and potential leads to...
Visit Website
SugarCRM vs Freshsales
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
PipelineDeals
(612 RATINGS)
PipelineDeals
PipelineDeals is a Sales CRM that has contact management feature to increase sales and services for small and midsize businesses. Manage contacts, generate and...
Visit Website
SugarCRM vs PipelineDeals
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Insightly
(866 RATINGS)
Insightly
Insightly is a powerful CRM tool for capturing and managing leads in every aspect of a sales process. Insightly gives you the power of complete contact...
Visit Website
SugarCRM vs Insightly
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Act!
(379 RATINGS)
Act!
Act! CRM is designed keeping in mind the needs of small size and mid size businesses to build lasting relationships with their customers. The software lets you...
Visit Website
SugarCRM vs Act!

SugarCRM Reviews

OVERALL RATING
3.8
Based on 403 Rating(s)
Rating Distribution
  • 257
  • 58
  • 40
  • 42
  • 6
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Arrushi SSource : g2crowd.com
(Reviewed on 06 February 2020)
"A customer management solution that fits for our small business needs."

What do you like best?

SugarCRM is one of the leading tools which manages customers on the marketing solution. It has very good capability in customization as well as sales automation. It is available as a cloud-based solution. Here the mobile access also available for the users. This software provides excellent results for reports and dashboards. This is very flexible and easy to use. SugarCRM is an open source, that's why users can easily track the applications as their needs. I use this software in regular basis, and it helps me a lot in sales department. The thing that I like the most is it can run offline on your own server. It also offers multi-currency support. I like to use this tool daily and without this my official works are totally incomplete.

What do you dislike?

In my opinion, the reporting capability of the SugarCRM tool should improve little more. Sometimes it also runs slow. But it is really doing a very good job in marketing platform.

Recommendations to others considering the product:

We use Sugar across our sales/marketing/account management teams to organize and track our customers and prospects - particularly our sales/marketing funnel. I would recommend this software to others.

What problems are you solving with the product? What benefits have you realized?

I have experienced several benefits from this tool. First, it is very simple and handy to use. It can run in our mobile phones or tablets also. SugarCRM manages the payment works of the organization. The customer support team is very responsive. Secondly, here we can pull data very easily and quickly when the clients need. We can use this in tracking applications, determining eligibility, managing payments of employees etc. It has the capacity to handle the sales automation, marketing automation, account management and customer relationship management needs.

...more
Kiran VSource : g2crowd.com
(Reviewed on 24 January 2020)
"Simple tool, users like it. Easy on-boarding, easy maintenance."

What do you like best?

Sugar CRM is a leading software in business organization which has great ability for customization. Their customer support team is very helpful in every situation. It has several features as I like to use this in my daily business life. It is very easy to access because of its easy design. We use this in tracking applications, controlling eligibility, managing payments of the employees etc. It handles sales automation, marketing automation, account management and customer relationship management needs. Sugar CRM is built on force.com platform, so we can easily control sales and other professional services. Most of my employees of my organization and my colleagues use this tool regularly.

What do you dislike?

Sugar CRM has the inability to log in multiple device's computers. Rather than it is a very good software for automation.

Recommendations to others considering the product:

SugarCRM is a nice tool for all businesses. We are able to improve our marketing and have been able to close more deals using SugarCRM. One of the greatest advantages of using SugarCRM is that it helps us monitor marketing and sales.

What problems are you solving with the product? What benefits have you realized?

Sugar CRM always provides the best customer relationships marketing software. Here we can track all customers records, profit and order amount as well as contact list and order dates and truly everything related to my jobs operationally as a purchasing coordinator. It allows freedom in customizing the solution to fit varied company's needs. Another benefit is it supports Windows, Linux, My SQL and Oracle systems. Its sales tool is also great. It is completely secured. One more benefit is it can run offline. It is highly customizable, and it offers multi-currency support. For all these benefits Sugar CRM helps to grow business organizations.

...more
Srini NSource : g2crowd.com
(Reviewed on 16 January 2020)
"SugarCRM is very usful and effective"

What do you like best?

It represents excellent value for money and does everything that needs to be done.

What do you dislike?

We have gotten used to it and use it very heavily

What problems are you solving with the product? What benefits have you realized?

We use it heavily in our customer support center to record all our interactions. We have also integrate dit with Quickbooks so we have a common customer database in the company. All our order shipment data is in Sugar so we can a complete history of our interactions with the customer.

...more
Aleksandar ASource : g2crowd.com
(Reviewed on 27 November 2019)
"We use it for patient support programs"

What do you like best?

It is easy to use. Easy to train the users

What do you dislike?

The reporting module and the dashboards customization

What problems are you solving with the product? What benefits have you realized?

the automated reminders are the best

...more
Tom WSource : g2crowd.com
(Reviewed on 21 November 2019)
"SMB First CRM - Sugar Did the Trick"

What do you like best?

Sugar Sell was easy to imple.ment and fairly intuitive to use. Our CRM inexperienced team took to Sugar Sell very quickly.

What do you dislike?

It's a CRM, so in order to be effective, requires that you use it. As with all CRMs, the challenge is getting team members to update. Sugar is not automatic, so does require effort on the part of the user.

Recommendations to others considering the product:

Great option for SMB. Can't speak to larger orgs, but 200 employee, $75 org is a great fit.

What problems are you solving with the product? What benefits have you realized?

We use Sugar Sell to track opportunities and leads. It helps us focus on the right opportunities and lead so our team is being as effective as possible.

...more
Magly GSource : g2crowd.com
(Reviewed on 20 November 2019)
"Sugar Sell helped me increase sales through effective communication with my clients"

What do you like best?

I love the very bodies of sugar and how many acts I can take in it. It also functions for several departments; accounting, marketing, administration, customer events, client services, office manager, etc

What do you dislike?

The software uses a lot of memory when producing reports and speeds the down the system and even sometimes crashes the program

Recommendations to others considering the product:

I will really suggest selling sugar because it's a powerful and efficient tool that helps identify purchases and leads. This helps us to configure the tool according to our needs

What problems are you solving with the product? What benefits have you realized?

In terms of usability and efficiency, SugarCRM is ideally suited to our company. It has a customer-friendly mobile app that gives us maximum versatility on the desk or in the field

...more
Leslie MSource : g2crowd.com
(Reviewed on 19 November 2019)
"ease of use, yet able to customize"

What do you like best?

I love that I was able to create custom reports and views. While keeping everything in one place

What do you dislike?

Really don't have anything negative to say.

What problems are you solving with the product? What benefits have you realized?

I have always had great customer service when I have needed it. I

...more
Sanyam GSource : g2crowd.com
(Reviewed on 07 November 2019)
"Great CRM solution for management of customers record and meetings. "

What do you like best?

Sugar CRM is the most demand-able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many more. It has the capacity to support Oracle also. In one-word sugar CRM is one of the best tools for marketing.

What do you dislike?

One drawback which I have found in my experience is it has limited storage facility which sometimes create difficulties for me. Otherwise it plays excellent role in market.

Recommendations to others considering the product:

This is an extremely customizable CRM that you can use for many different business solutions. I would recommend this software to others.

What problems are you solving with the product? What benefits have you realized?

The best advantage is that Sugar CRM is very easy to use. It has some simple steps to work out. It has centralized storage. We can track the applications here. This tool also helps us in payment schedule of our employees. It can set proper time and date, so we don't have to use another program for time setting. This tool offers multi-currency support. It has a free trial version and less expensive than other software. We can also use it offline on our own server.

...more
User in Food & BeveragesSource : g2crowd.com
(Reviewed on 18 October 2019)
"Excellent product"

What do you like best?

Ease of use on laptop and mobile application

What do you dislike?

The mobile app doesn’t offer all the same features as full version but it’s close.

What problems are you solving with the product? What benefits have you realized?

Sugar keeps me wicked organized. I like the reminders as well as all the sections to keep everyone looped in.

...more
Sandra DSource : g2crowd.com
(Reviewed on 15 October 2019)
"Visibility into our pipeline"

What do you like best?

We love how easy it is to use and train new users. The customization possibilities and how stable it is.

What do you dislike?

Standard notifications cannot be changed

Recommendations to others considering the product:

Make sure you document what you need before starting. An accurte set up at the beginning with ensure the success of the software

What problems are you solving with the product? What benefits have you realized?

We used to issue excel quotes and generating reports was a pain. Now we have visibility into out pipeline. We can run reports in a matter of seconds creating transparency and making the sales team more accountable

...more
Read All Reviews

Videos on SugarCRM

Meet SugarCRM Hint!
Meet SugarCRM Hint!
Set up your Sugar development environment using Vagrant

SugarCRM Screenshots

Sales pipeline chart
Opportunities
Sales pipeline chart
Sales pipeline chart
Opportunities

Customers

Tyson
Materion
Sennheiser
Star2star
Caliber