Home/CRM Software/SugarCRM
Updated on: September 18, 2020
What is SugarCRM ?

SugarCRM

Simple and straightforward CRM
(1,116 Ratings) Write Review

SugarCRM has been rebranded to Sugar Sell. Check Sugar Sell

SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to the main features as soon as you open it. This is part of its focus on providing a customer experience that goes above and beyond. SugarCRM can be deployed easily and integrated with your existing technology landscape. It also includes a raft of customizations so you can quickly automate business processes to help save you time and improve productivity. This CRM solution’s agile and flexible process management procedures helps you to respond to the competition quickly. It has low and predictable pricing, and the flexibility that you can be sure that there is a plan for your business. SugarCRM can help you speed up the pace of your deals through its quote management process, while tracking new customer interactions with its insights and reporting features.

SugarCRM Awards

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Fastest Growing
Most Popular
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SugarCRM Features Show All Features

SugarCRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Cupertino, California / +1 877-842-7276
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

SugarCRM Pricing

Pricing ModelFree Trial , Subscription
Sugar Market
$1,000 /Month

$1000 per month for 10K contacts, billed annually

Features

  • Unlimited users
  • Unlimited emails and landing pages
  • Phone support
  • 4 Support-authorized contacts
Sugar Sell
$80 /User/Month

$80 Per user per month, 10 user minimum, billed annually

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Serve
$80 /User/Month

Per user per month, 10 user minimum, billed annually

Features

  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Enterprise
$85 /User/Month

$85 Per-user per month, 10 user minimum, billed annually

Features

  • Advanced workflow with SugarBPM
  • SQL-based reporting
  • Accelerated support SLAs
  • Support via phone and SugarCRM Support Portal
  • 4 Support-authorized contacts
Sugar Professional
$52 /User/Month

$52 Per-user per month, 10 user minimum, billed annually

Features

  • Standard support SLAs
  • Support via SugarCRM Support Portal
  • 2 Support-authorized contacts
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Disclaimer: The pricing details were last updated on 31/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

SugarCRM FAQs

SugarCRM is CRM Software. SugarCRM offers the following functionalities:

  • Contact Management
  • Call Logging
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about SugarCRM features.

The pricing for SugarCRM starts at $52.00 per user per month. SugarCRM has 5 different plans:

  • Sugar Professional at $52.00 per user per month.
  • Sugar Sell at $80.00 per user per month.
  • Sugar Serve at $80.00 per user per month.
  • Sugar Enterprise at $85.00 per user per month.
  • Sugar Market at $1000.00 per month.

No, SugarCRM does not offer a free plan.

Learn more about SugarCRM pricing.

Yes, SugarCRM provides API.

Ask the Community View Community

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SugarCRM Reviews

OVERALL RATING
4.1
Based on 1,116 Rating(s)
Rating Distribution
  • 36.6 %
  • 33.3 %
  • 18.4 %
  • 7.3 %
  • 4.2 %
SHARE YOUR EXPERIENCE Write a Review
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Ron CSource : g2crowd.com
(Reviewed on 06 August 2020)
"G2 Review of Sugar Sell"

What do you like best?

The flexibility and scalability are fantastic. I also appreciate the flexibility to be able to deploy on premise or leave on demand. Support is very responsive. Review collected by and hosted on G2.com.

What do you dislike?

Only dislike is that its marketing has not yet made the name/brand as widely known as others. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sugar Sell is an excellent platform for organizations that are seeking a scalable, flexible, easy to use solution that can be molded to their organizational requirements both today and into the future. The value is great and you will not receive unexpected bills for excessive API calls or heavy utilization as that is all covered by the standard product. Other significant differentiators are: US based support and two sandboxes (in addition to the production instance). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Centralization of Prospect and Client information has provided one stop for everything we need to know to efficiently work with both Prospects and Clients.

- Mobile client enables us to work wherever we are. Being able to merge agreements and collect electronic signatures via DocuSign integration helps close business without having to walk away and regroup later. Review collected by and hosted on G2.com.

...more
Paul HSource : g2crowd.com
(Reviewed on 04 August 2020)
"Sugar Sell is definitely a major improvement to Sugar, but like all software has niche issues."

What do you like best?

Sugar Sell allows for better tracking of revenue earning streams. It forces a usage of line items, quotes, forecasts and the renewal console among other things. The renewals console is fantastic and the BPM comes with alot of stuff out of box. The BPM system is way easier to use and the visual design is absolutely fantastic. Review collected by and hosted on G2.com.

What do you dislike?

BPM is limited in what it can do. The entire system is very cumbersome to design and customize to your companies needs. It takes a business analyst or two a year or more to really hone in the system for all use cases. Customization is great but man its lengthy. Maybe some more mass update featuring would help so much. Sugar sell should definitely be Integrated before a company really takes off. There are many small bugs that may occur. Knowing how to repair your own instance is key to not having to use the support line all the time. The renewal process for sell is awful because it is so new. The fact that sugar uses other companies to sell their products can slow down needed change and lead to confusion. Because their products are broken out, Sugar is now much more expensive to get a complete package of all the things you would need to completely run a company. Improvements to the module loader are far over due. It would be nice if sugar Market wasn't 12k a year minimum. We already pay alot as a small company anyways and Market has alot of what we need. We also have to pay for special customization to get both serve and sell and we know enterprise is going to go away at some point so it just seems like sugar is trying to raise their revenue without pissing off their customers by forcing a switch to more expensive subscriptions. They offer more stuff, but a more up to date general package with maybe some built in integrations would be well appreciated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a lot of time to set it up. Your company needs to be over 10 people for it to really be worth it. Really nail down your products and set up a quick books integration with accounting and it will be super smooth Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are completely overhauling our system to match the needs of company. Sugar sell allows for greater breakouts of SKUS, products and expands on the renewals system. Our old system did not allow for renewals well so sugar sell is going to remarkably improve our revenue tracking internally. Other than that, we are actually going to end up with all three subscription types after a while because our company will run on sugar. All the new stuff streamlines alot of the issues. Review collected by and hosted on G2.com.

...more
Administrator in AutomotiveSource : g2crowd.com
(Reviewed on 04 August 2020)
"Sugar changed the way we do business"

What do you like best?

Sugar helped integrate multiple software programs into our instance. The open source concept helped us build out to our needs. Review collected by and hosted on G2.com.

What do you dislike?

It takes time getting used to the new upgrade, but they are constantly evolving which is helpful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Project management and document storage Review collected by and hosted on G2.com.

...more
Ankur KSource : g2crowd.com
(Reviewed on 12 June 2020)
"Bringing it together: Best customer service."

What do you like best?

Sugar CRM is a great discovery tool which helps your company to identify their Key's sale metrics status, help to unveils all causes of less performance or lacking points. It explore and identify, compare patterns of data with current and History in past. It quickly identify the root cause of problems and opportunities to develop plan of action. CRM helps to give real time data and very helpful to identify historical trends, Compare your current and past performance. I have been using this tool since a long time and love it's many feature like Drag-and-drop reports, power filtering etc. Review collected by and hosted on G2.com.

What do you dislike?

I have been a loyal customer to this software, using it since a long time and never find any cons into it. I am really grateful to have this software. CRM is Integrated with cloud based technology which increases the ability of your team to innovate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sugar CRM gives a lifetime commitment for Value and their support. They are always ready to provide 24.7 support which really appreciable. Sugar CRM is really helpful to Visualize performance, Know your customers. I always recommend it to others also to use and got for this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It does not require any devoted time of hours to analyses the data and spreadsheet. It provide valuable insight to the sales performance without going into deep calculation. It helps to make better decision. Amid an ongoing, global pandemic, Companies are going more technological advancement now. company which were bounded to technology are quickly adapting to virtual meetings. Sugar CRM have features to text also which is a great helpful. Review collected by and hosted on G2.com.

...more
OlafSource : financesonline.com
(Reviewed on 05 June 2020)
Easy to use and customize reports

PROS & CONS

What are the best aspects of this product?

It is a great CRM. I can customize it according to the needs of my business. Because of Sugar CRM, my company was able to take it to the next level. All its features and reports are very helpful in the success of my business. I simply love it.

What aspects are problematic or could work better?

You have to have a little knowledge of coding to customize it. I also can't auto-log for upcoming and incoming calls. It also can be a bit pricey and the training is not as comprehensive as we would've liked.

What specific problems in your company were solved by this product?

Since it has a mobile app, we can easily check the data we have. We don't have to log in using the computer anymore. It is also easy to use after training and any business can benefit from this application.

Are you a current user of this product?

Yes

...more
OrvalSource : financesonline.com
(Reviewed on 23 May 2020)
It is a very flexible tool

PROS & CONS

What are the best aspects of this product?

It is customizable and convenient. I can say that there's nothing this application can't do.

What aspects are problematic or could work better?

It offers very limited functions when you're not on premium. It is also pricey to avail of the premium plan. The upgraded safe code is also not saved.

What specific problems in your company were solved by this product?

It is our source of data across different systems. It also reduced duplicate data and administrative work. This gives us more time to accomplish other tasks.

Are you a current user of this product?

Yes

...more
Dr. Emma SSource : g2crowd.com
(Reviewed on 13 May 2020)
"Flexible platform for complicated requirements"

What do you like best?

Easy to customise with the right delivery team - there is nothing that Sugar cannot do. Review collected by and hosted on G2.com.

What do you dislike?

Becoming bloated with unnecessary functionality and pricing creeping up, plus restrictions on what is allowed in the Cloud means we may have to consider going to On-Prem. Upgrade safe code is not being preserved with Cloud upgrades in Quotes module. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Single source of truth for customer data across complicated system of applications. Reduction of multiple data entry points, reduction in administrative work. Review collected by and hosted on G2.com.

...more
JosephineSource : financesonline.com
(Reviewed on 28 April 2020)
It has the greatest support team

PROS & CONS

What are the best aspects of this product?

It helped my company identify the Key's sale metric status and the areas that cause low performance. Patterns of data from previous work are also identified so it gives you a much more comprehensive output. This way we can quickly develop a plan of action that'll work well for our business. We've been using this application for years now and it has only proven to be very useful.

What aspects are problematic or could work better?

I've used this for a long time and I can honestly say that I've never found any fault to it. I am very pleased with every feature and function of Sugar CRM.

What specific problems in your company were solved by this product?

I don't have to take long hours to analyze data and transfer it to spreadsheets anymore. It gives us good ways to improve our performance, allowing us to make better decisions for the company. It offers us a lot of great features that help even in this pandemic. We appreciate everything Sugar Sell provided us.

Are you a current user of this product?

No

...more
Kapil GSource : g2crowd.com
(Reviewed on 20 April 2020)
"Open source and easy to use, good ability to customize the reporting."

What do you like best?

SugarCRM is the best among the customer relationship management (CRM). SugarCRM is presently exclusive programming utilized by organizations all things considered. Advertisers and client experience experts likewise use SugarCRM. It helps to take the company growth to the next level. It deals with sales force automation, marketing campaigns, customer support, Social CRM, and reporting. Review collected by and hosted on G2.com.

What do you dislike?

For making customization one should know coding. Auto-log option for incoming and outgoing calls are not available. The training provided for updations and software is not comprehensive. Technical support is expensive. It does not support all free versions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very easy to use and has intuitive user interface. I would like to recommend this software because it has many benefits like it has free trial and good ability to customize the reporting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SugarCRM has the mobile app through which data and information can be gathered and store it at our fingertips. It is not so expensive to use and has a user-friendly interface so that it can be used by everyone quickly after giving a small training. There can be used by small ans mid-sized companies. Review collected by and hosted on G2.com.

...more
Lisa HSource : g2crowd.com
(Reviewed on 02 April 2020)
"The most dynamic tool to monitor and analyse complete sales and CRM activities."

What do you like best?

Sugar Sell offers a cloud-based client relationship management solution for little and midsized businesses. Its interface includes CRM tools like sales and promoting automation, client support and a facilitate table, product configuration and news and client analytics. Sugar Sell can offer multichannel support and also permitting businesses to attach with their customers through email, live chat, phone and different social media platforms. It is very helpful software for business purpose because it facilitate to maintain references with our shoppers and also helps to make the nice client relations. This can be an excellent system which can simply manage your business using one program. It helps us to stay on track of advertising, support, and also sales. Review collected by and hosted on G2.com.

What do you dislike?

The one drawback about this tool is that it has several options and it is very difficult to live and manage the sales performance of the corporate. Sugar Sell produces a great deal of issues but it's integration with the other tools are almost null and so it does not offers to simply link our customers’ accounts. Also I do not like its options because of it works is very slow and take a great deal of your time for looking out capabilities. This software doesn't allow us to import contacts from the social media sites however to designed our client’s details through the built-in mail feature. The client support isn't smart because the response could be a bit slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sugar Sell could be a nice platform which can offers an excellent service to a much better relationship with customers and potential shoppers. This can be smart information of your pool of candidates. We can easily transfer reports that we can use throughout presentation with our shopper. It is very simple to use and user friendly software application. Sugar Sell is recognized as a superb cloud-based tool that enables to manage client relationships for sales, promoting and client service. Review collected by and hosted on G2.com.

...more
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Customers

Tyson
Materion
Sennheiser
Star2star
Caliber