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SugarCRM

Simple and straightforward CRM

(818 Ratings) Write Review

SugarCRM has been rebranded to Sugar Sell. Check Sugar Sell

What is SugarCRM and how does it work? SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to the main features as soon as you open it. This is part of its focus on providing a customer experience that goes above and beyond. SugarCRM can be deployed easily and integrated with your existing technology landscape. It also includes a raft of customizations so you can quickly automate business processes to help save you time and improve productivity. This CRM solution’s agile and flexible process management procedures helps you to respond to the competition quickly. It has low and predictable pricing, and the flexibility that you can be sure that there is a plan for your business. SugarCRM can help you speed up the pace of your deals through its quote management process, while tracking new customer interactions with its insights and reporting features.

FOLLOWERS 37,692 21,722 9,500 1,387 6,190

SugarCRM Awards

SugarCRM Features Show All Features

CRM Features

Quotes (Proposals)Quotation or a proposal is one which establishes a contractual relationship. A quotation is a supplier`s response to a request by a prospective customer - one legal entity offers a contract to another. The supplier is legally bound to the conditions of his quotation.
List ManagementList management is a series of procedures for gathering information about subscribers, analyzing their activities, ensuring the validity of their email addresses, cleaning an email list of inactive users, and so on. These steps assist companies in maintaining a healthy email list, which is essential for email marketing success.
Customer SupportCustomer support is a service provided to help customers resolve any technical problems that they may have with a product or service.
Marketing AutomationMarketing automation refers to software frameworks and technologies that help marketing departments and companies market more efficiently across multiple channels online while also automating tedious tasks. Marketing automation assists you in identifying potential buyers and automating the process of cultivating those leads to the point that they are ready to be sold to. It automates behaviors that bring customers to the point where they can be approached directly by the sales team with the goal of closing a deal and beginning a long-term partnership, and the data it collects can help you decide which marketing tactics to use.
Project ManagementProject management is the use of procedures, strategies, expertise, knowledge, and experience to meet particular project goals within agreed-upon guidelines while adhering to project approval requirements. Final deliverables are limited by a finite timeframe and budget in project management.
Lead ScoringLead scoring is a methodology used by sales and marketing departments to rank leads, or prospective customers by assigning values to them based on their behaviour relating to products or services.
Product CatalogA product catalog is a type of marketing collateral that lists essential product details that help buyers make a purchase decision. These details include product features, descriptions, dimensions, price, weight, availability, color, customer reviews, and more.
Call LoggingCall logging/recording aids in the management and analysis of the sales calls. It may also allow you to make, receive, record, redirect, and assign ownership to calls, as well as serve as a call logger to ensure that missed calls are never forgotten again. Call logging gives you a better understanding of what's going on with your sales calls.
Contact ManagementThe process of storing, organizing, and monitoring information about your clients, prospects, and sales leads is known as contact management. In its most simple form, an address book or an Excel or Google spreadsheet with entries for all of the people with whom you do business can be used to handle your contact details. Many companies, on the other hand, prefer to use advanced contact management software. This is particularly useful if you have a large number of contacts to keep track of or several people who need access to the information.
Referral TrackingReferral tracking means collecting data across the entire referral process; from a customer registering to become a referrer, to them sharing a referral link or code with their friend, to that friend following that link or using that code to become a customer, or taking any other action that has value to you, like downloading an app — and everything in between.

SugarCRM Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	Cupertino, California / +1 877-842-7276
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.sugarcrm.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	CRM Software

SugarCRM Pricing

Pricing ModelFree Trial , Subscription

Sugar Market

$1,000 /Month

$1000 per month for 10K contacts, billed annually

Features

Unlimited users
Unlimited emails and landing pages
Phone support
4 Support-authorized contacts

Sugar Sell

$80 /User/Month

$80 Per user per month, 10 user minimum, billed annually

Features

2 sandbox instances
60 GB storage
Phone support
4 Support-authorized contacts

Sugar Serve

$80 /User/Month

Per user per month, 10 user minimum, billed annually

Features

2 sandbox instances
60 GB storage
Phone support
4 Support-authorized contacts

Sugar Enterprise

$85 /User/Month

$85 Per-user per month, 10 user minimum, billed annually

Features

Advanced workflow with SugarBPM
SQL-based reporting
Accelerated support SLAs
Support via phone and SugarCRM Support Portal
4 Support-authorized contacts

Sugar Professional

$52 /User/Month

$52 Per-user per month, 10 user minimum, billed annually

Features

Standard support SLAs
Support via SugarCRM Support Portal
2 Support-authorized contacts

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Disclaimer: The pricing details were last updated on 31/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SugarCRM pricing.

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SugarCRM Reviews

OVERALL RATING 3.9 Based on 818 Rating(s)

Rating Distribution

Excellent 43.7 %
Very Good 31.5 %
Average 15.6 %
Poor 4.8 %
Terrible 4.5 %

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Videos on SugarCRM

Meet SugarCRM Hint!

Set up your Sugar development environment using Vagrant

SugarCRM Screenshots

Sales pipeline chart

SugarCRM FAQs

Q. What is SugarCRM used for?

SugarCRM is CRM Software. SugarCRM offers the following functionalities:

Quotes (Proposals)
List Management
Customer Support
Marketing Automation
Project Management
Lead Scoring
Product Catalog
Call Logging
Contact Management

Learn more about SugarCRM features.

Q. What are the top alternatives for SugarCRM?

Here`s a list of the best alternatives for SugarCRM:

Q. Does SugarCRM provide API?

Yes, SugarCRM provides API.

Articles on SugarCRM

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