Socialbakers is an AI-Powered Social Media and Digital Marketing solution to manage all marketing tasks in one place. The platform allows users to boost content engagement across all channels. It makes content strategy decisions easy by mapping marketing personas and allowing users to drive their strategy based on AI recommendations. It enables users to create engaging content by understanding audience preferences and interests. When using the platform users know exactly where to spend their money. The AI tags all content to give users instant insights and focus on content quality. It comes with the world’s largest content library where users can search and find ideas and save them into collections easily. Right from stories to videos, users gain a clear view of organic performance. The platform gives complete clarity of all paid social media performance, results, and spending trends are accessible in one dashboard. Tracking and reporting can be easily done for effective influencer marketing.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Prague, Czech republic / +420 222 747 400 | |
| Deployment | SaaS/Web/Cloud | Category | Social Media Management Software |
Disclaimer: The pricing details were last updated on 07/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Socialbakers pricing.
Socialbakers is Social Media Management Software. Socialbakers offers the following functionalities:
Learn more about Socialbakers features.
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Yes, Socialbakers provides API.
What do you like best?
The team are very friendly and always available to assist at any time. Timely and supper efficient.
What do you dislike?Haven't found anything I don't like yet.
What problems are you solving with the product? What benefits have you realized?The scheduling and the insights are very useful. And as a global brand, we can also have line of sight across all properties to help keep aligned.
What do you like best?
the content insight, publisher and analytics
What do you dislike?i can't see how many unfollow data and instagram insight for non organic and linkedin analytics
Recommendations to others considering the product:please add data of how many follow and unfollow for each day
please give twitter analytics insight e.g impressions or demographic report
please enable instagram insight for paid also not only organic
What problems are you solving with the product? What benefits have you realized?tracking the social media performance and see content insight form other channel
What do you like best?
The tools are great, you can track almost everything. The team is also always ready to help out in case you'd need their help.
Keep up the good work!
What do you dislike?Nothing at the moment, happy about it...
What problems are you solving with the product? What benefits have you realized?We can track and measure, draw conclusions easier, see what works the best and take actions accordingly.
What do you like best?
It is definitely great working with them, sweetest staff and fast to action any need to solve your requests. Greatest help received from Chiara & Dinara! Thank you for all your efforts :)
What do you dislike?Errors when same response is made in Community/ Failed to post
What problems are you solving with the product? What benefits have you realized?Planning ahead full month posts.
Managing Community in one screen.
Easy reports for Social Media Profiles.
Response from Simon Bardrick of Socialbakers editAmina,
We thank you for your lovely sentiments. You've made Chiara & Dinara very happy Bakers. And I know that they are always there to resolve and help you with all your questions.
What do you like best?
Social Bakers is very nice, specially when you combine it with a monitoring social media tool.
Social Baker's graphics available are the best. We don't have to take a lot of time preparing the numbers, so we have time to analyse everything properly.
What do you dislike?The tool is expensive, specially because we're in Brazil and we have to pay it in dollar.
What problems are you solving with the product? What benefits have you realized?Our account manager is a nice guy and help us to solve a lot of issues. He gave help and teached us how we can use the tool properly.
And also the support time are really nice.
Response from Simon Bardrick of Socialbakers editGiulia,
Thank you for telling us how you feel about us. And how your account manager Thiago, and Janar from our super support team, have been helping you with a personal touch. We like to think of ourselves as a very human company, beyond the data, A.I., and tech.
We're always here to talk.
All the best from
Thiago, Janar, myself
and all the 'Bakers' behind the scenes.
What do you like best?
You always find the answers for your social/marketing questions whether through having an account with them or through the studies and statistic tabs they have for free. I have used many tools and socialbakers is my favorite and the most easy, convenient and reliable one. They have The best support services as well whether on live chat, on social platforms or CS team. Unlike other tools they are always happy to help, have catchup calls and meetings and also trainings over and over again free of cost.
What do you dislike?There is nothing to dislike. This tool is a life savior for clients and agencies. And whoever is still unfamiliar with is is missing on a lot.
Recommendations to others considering the product:I use socialbakers to learn new things rather than just to submit a report to a client.
I advise users to explore all the aspects, check the statistics tab and see which companies are doing best and check per country. Check the updated studies and take key points from and try implementing them. If you got a question, live chat support team is always ready to help.
What problems are you solving with the product? What benefits have you realized?We solved problems for clients through bench-marking their content and engagement against competitors as well as through best posting times and post prediction tool. This allows us to ensure we have the right content live at the right time and helps us identify what is worth investing in for promoting.
Response from Simon Bardrick of Socialbakers editRasha,
So Socialbakers are Social Lifesavers; thank you for your kind words. We all do our best, especially as you say our Support team, who pride themselves on their rapid responses to all our customers’ questions.
More should follow your best practice of using benchmarks to create and invest in the right content to the right audience at the right time. Whether organic or paid content, influencers, or advertising, it’s crucial to understanding where you stand (and your spend) in your market and region, with accurate benchmarking data.
And yes, we do have plenty of free tools and resources at www.socialbakers.com.
All the best,
from your account manager Lauren & Myself
What do you like best?
I really like the fact that the most important social media channels are there and the tool covers the most important topics: analytics and deep insights, multiuser platform for publishing with role attribution, content search with label filter for monitoring and inspiration, influencer search, paid quality and performance evaluation, automated post labeling. And this is just to summarize some of the large potentials of the tool.
What do you dislike?There are still some features to develop, like reading the content of an Instagram story, for instance, with auto labeling, or having a more powerful listening tool
What problems are you solving with the product? What benefits have you realized?The capacity to have an overview of content that all pages are publishing and being able to do it with auto labeling is a tremendous help. The analytics and insights with the automatic monthly report (via dashboard) is also very useful and the api that we use to connect to our data dashboard is also very useful. So, basically, for me, the possibility of have an overview of content and analytics is very helpful for my day to day role.
Response from Simon Bardrick of Socialbakers editJune,
What a fantastic review summary.
In-depth insights with performance evaluation,
Analytics, monitoring (profile & post), paid quality,
Content inspiration to content publishing,
Content search and influencer search,
Automated post labeling (tagging) for label filtering,
Multi-user platform with role attribution.
And as you say, this is just a part of the platform's vast potential.
You'll be even happier to hear that auto-labeling (tagging) and all automation are a passion of ours; upgrades in this area are accelerating into unprecedented speeds. Julia, your account manager, will keep you up to speed.
Julia will also help you go beyond traditional listening methods to get deep, actionable insights, specifically from your Content Hub. And indeed, in the category of Listening (a part of our vision), I'm pleased to say we're addressing anomaly detection.
Stay Tuned
All the best from Julia and myself
What do you like best?
The experience of shating content in a fast way
What do you dislike?Sometimes, the application exchanges photos itself
What problems are you solving with the product? What benefits have you realized?More organic impressions
Response from Simon Bardrick of Socialbakers editHassan
Yes, sharing content faster and further, can bring the best creations to market, more quickly. Inspiration for your content can come from everywhere, and wherever you find it. So keep sharing it with your social teams, copywriters, and designers alike to add to the content library, discuss thoughts, and keep things moving.
Just so you know our product team works days and nights on enhancements to how you can present and share your content collections "aka mood boards". Your account manager will keep you up-to-date on Socialbakers' content hub progressions.
Keep on content sharing, Simon.
What do you like best?
UI Speed
Multiple Reporting
Dashboards
What do you dislike?User Management not very helpful for enterprise.
Linkedin not available in Reporting & API
API restriction for some metrics
Recommendations to others considering the product:Enjoy the social media analytics world!
What problems are you solving with the product? What benefits have you realized?Deliver Social media Data
Response from Simon Bardrick of Socialbakers editBadr,
With eight years working with us, you're one of our many long-standing customers. As you know, for over a decade, we've been providing Social Media analytics and marketing. So congratulations to us both! You're fully qualified to contest Socialbakers' qualities of the UI speed, ease of reporting, and usefulness of dashboards.
User management is a big priority for us, and you will see significant upgrades to support enterprise team structures and workflows in quick succession in the following months. And as is the nature of APIs, the same continuous advances are and will be, made here. Julia, your account manager, will keep you informed of new and future releases.
Here's to many more years working together!
All the best Julia and myself
What do you like best?
Incredible service, precise in details and fast in response! Shout out to Janar for his great support.
What do you dislike?Will you be introducing a more detailed analytics for twitter and instagram stories soon?
What problems are you solving with the product? What benefits have you realized?Data analysis on Social Media accounts I'm managing.
Response from Simon Bardrick of Socialbakers editAbdallah,
Yes, agreed, our Support team is legendary. Janar is a superstar.
And yes, more Twitter metrics are coming!
We released the first wave of private insights in the last quarter of this year and will add more and more. Raafat, your account manager, will keep you informed.
We thank you for your concise and precise review.
All the best from Raafat and myself
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