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Zendesk Chat logo

Zendesk Chat

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatra logo
Live Chat Software

4.7 127 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tidio Chat logo
Live Chat Software

4.7 215 user ratings

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Overview

Description A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like. Read more Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to communicate with your customers. It lets you maintain your visitors list in a systemised manner so that you can make timely follow up with your customers, and viz-a-viz increase your sales. With Tidio, you can customize your widget in a way that reflects your brand. Its multi-language feature ensures that your can converse to the customers in whichever language they prefer. Its compatibility with Android and iOS lets you reply to your customers on the go. Tidio Chat is also available with a free plan which offers all the basic features. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Starts at $12.5. Offers Free-forever plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    76%
  • Momentum
    60%
  • Popularity
    72%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    73%
  • Momentum
    69%
  • Popularity
    86%
SaaSworthy Awards
Not Available
# 2 Fastest Growing # 6 Most Popular

Features

Total Features
8 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 127 user ratings
    4.7/5 215 user ratings
    Ratings Distribution
    • Excellent

      73.4%
    • Very Good

      23.7%
    • Average

      2.9%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      77.1%
    • Very Good

      17.8%
    • Average

      4.1%
    • Poor

      1%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $15.0. Offers Free-forever plan.
    • Free Trial Not Available
    • Starts at $12.5. Offers Free-forever plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Essential $15.00 $19.00 per user / month

    Pro $23.00 $29.00 per user / month

    Free Free

    Communicator $12.50 $15.00 per month

    Mailing $20.83 $25.00 per month

    Chatbots $32.50 $39.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots App n chat Not Available
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Wilmington, Delaware Located in: London, United Kingdom
    Contact Details

    +1 703-232-1443

    https://chatra.io/

    Not available

    https://www.tidio.com/

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