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About Chaport

Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user has to install a chat button on the website, answer the queries of their customers, and increase sales. While the tool allows communicating in real-time, website visitors can get in touch even offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the conversation of other colleagues in real-time. Chaport can improve sales further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. In addition, to live chat tools, Chaport also offers chatbot and knowledge base functionalities to help companies automate their customer service and reduce the load on their teams.

Screenshots & Videos

Bot Widget
Bot Editor
Chaport screenshot
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%
  • Reviews
    73%
  • Momentum
    61%
  • Popularity
    76%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • Available

Modes of Support

  • Business Hours, Online

Chaport Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Chaport Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 07/02/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chaport Pricing.

Chaport Alternatives

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Chaport Reviews

User Rating

4.8/5 (Based on 51 Ratings)

Ratings Distribution

  • Excellent

    84.3%
  • Very Good

    15.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

Do You Use Chaport?

Write a Review

Review Summary

Chaport's customer service software receives overall positive reviews. Users praise its ease of use, customizable chat window, and responsive support team. However, some users have experienced occasional technical issues and limitations in advanced features. Overall, Chaport is valued for its user-friendliness, reliability, and efficiency in enhancing customer communication.

Pros

  • Userfriendly interface: Chaport's intuitive platform makes it easy for users to navigate and customize their live chat experience.
  • Customizable chatbots: Businesses can create automated chatbots to engage with website visitors and provide quick assistance, freeing up customer support agents.
  • Seamless integration: Chaport integrates with popular platforms like Shopify, WooCommerce, and Salesforce, allowing businesses to streamline their customer communication.

Cons

  • Limited reporting capabilities: While Chaport offers basic analytics, users may find the reporting features lacking compared to more advanced live chat solutions.
  • Pricing: Chaport's premium plans can be more expensive than some competitors, which may not be suitable for businesses on a tight budget.
  • Limited customization options: While Chaport offers some customization options, users may be limited in their ability to fully tailor the live chat experience to their brand's unique needs.

Chaport User Reviews

AI-Generated from the text of User Reviews

Videos on Chaport

Chaport Screenshots

Chaport FAQs

What is Chaport used for?

Chaport is Live Chat Software. Chaport offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about Chaport features.

What are the top alternatives for Chaport?

Does Chaport provide API?

Yes, Chaport provides API.

Chaport Contact

Vendor Details

Alhambra, CA 91803

Contact Details

Not available

https://www.chaport.com/

Social Media Handles

Grid Report for Chaport

Chaport Integrations

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