Home/Live Chat Software/Chaport
Updated on: June 21, 2021
What is Chaport ?
Chaport - Live Chat Software
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Chaport

A seamless multi-channel live chat and chatbot software
(48 Ratings) Write Review

Chaport is a ‘modern day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user simply has to install a chat button on the website, answer the queries of their customers, and increase the sales. While the tool allows communicating in real-time, website visitors can get in touch even when users are offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the chat of other colleagues in real-time. Sales can be boosted further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location.

Chaport Features Show All Features

Chaport Technical details

Support Business Hours Online Customer Type Medium Business Small Business
API Location / Phone Number Russian Federation
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

Chaport Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • 1 operator
  • Unlimited chats
  • Unlimited websites
  • 30-day chat history
  • Basic widget customization
  • Web, desktop & mobile apps
  • SSL encryption
  • GDPR compliance
  • Mobile-friendly chat widget
  • Multilingual chat widget
  • Operator photos
  • Email request
  • Offline messages
  • Notifications
  • Brief visitor info
  • Visitor info editing
  • Chat deletion and export
  • Operator roles
  • Basic reports
  • Chat & email support
Premium
$15 /User/Month
Billed Yearly

Features

  • Everything in Free plus:
  • 1-year chat history
  • Auto-invitations
  • Facebook, Viber, Telegram, etc.
  • Advanced widget customization
  • Pre-chat form
  • Saved replies
  • REST & JavaScript API
  • Group chats
  • File sending
  • Emoji
  • Read receipts
  • Message editing and deletion
  • Detailed visitor info
  • Visitor behavior
  • Visitor notes
  • Chat transfer
  • Search
  • Typing insights
  • Visitor ban
  • Working hours
  • Status auto-toggle
  • Automatic closing of answered chats
  • Chat transcript to email
  • Supervision
  • Automatic transfer of unanswered chats
  • Google Analytics reports
  • Prioritized technical support
Business
$23 /User/Month
Billed Yearly

Features

  • Everything in Premium plus:
  • Unlimited chat history
  • Custom bots (1000 bot chats / month per operator)
  • Knowledge base + Answer bot (soon)
  • Custom fields
  • Bot chats reports
  • Working time reports
  • On-demand reports
  • Zapier integration
  • Automatic operator assignments
Enterprise
Custom

Features

  • Everything in Business plus:
  • Dedicated acc. manager
  • Product training
  • Software engineer support
  • Security assistance
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 22/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Chaport pricing.

Chaport FAQs

Chaport is Live Chat Software. Chaport offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Chaport features.

Yes, Chaport provides API.

Ask the Community View Community

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Chaport Reviews

OVERALL RATING
4.5
Based on 48 Rating(s)
Rating Distribution
  • 92.3 %
  • 7.7 %
  • 0 %
  • 0 %
  • 0 %
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Rolf BSource : g2crowd.com
(Reviewed on 26 October 2020)
"Simple and yet versatile"

What do you like best?

Easy to install on my website. Good Support that helps to adjust the details.

What do you dislike?

The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition

The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is.

Recommendations to others considering the product:

Perfect for a small business that will grow later

What problems are you solving with the product? What benefits have you realized?

Quick to set up live chat, with the ability to control all the important details.

...more
Ryan WSource : g2crowd.com
(Reviewed on 16 July 2020)
"Super easy to integrate, full customization, great support"

What do you like best?

Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders.

I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted.

What do you dislike?

Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it.

What problems are you solving with the product? What benefits have you realized?

Live chat with visitors on my website. I just installed it today so no real benefit yet other than what I think I'll get from having live chat.

...more
Filip KSource : g2crowd.com
(Reviewed on 15 July 2020)
"amazing service, helps you increase your conversion rate"

What do you like best?

ease of use, optimized for mobiles, they have app for smart phones, auto pop-ups prompting visitors to write their question, you can pre-save replies etc. it increases very much your probability of conversion, which is great for ecommerce

What do you dislike?

I struggled quite a lot to get the standalone mobile app working - even if I set myself to online, it won´t always do the job.

What problems are you solving with the product? What benefits have you realized?

helping visitors answer their questions, remove objections if they have any, increase trustworthiness and thus overal conversion rate goes up

...more
David CSource : g2crowd.com
(Reviewed on 08 June 2020)
"Excellent Live Chat Tool"

What do you like best?

Ease of use. Simplicity is sometimes underrated, there is no need to over complicate this. Integrations simple and straightforward.

What do you dislike?

Not a lot as yet. I have been using for 10 days and I cannot see anything that I do not like

What problems are you solving with the product? What benefits have you realized?

Customer enquiries asking about products, which has already led to sales. Reassurance that the product is what they are looking for.

...more
Administrator in CosmeticsSource : g2crowd.com
(Reviewed on 05 December 2019)
"Chaport Review"

What do you like best?

I have used chaport live chat feature for API integration. It was very easy to integrate.

What do you dislike?

Account activation for getting access token was little delayed but after that it was all good.

What problems are you solving with the product? What benefits have you realized?

I am trying help users

...more
Administrator in Computer SoftwareSource : g2crowd.com
(Reviewed on 19 August 2019)
"Don't hesitate - it's brilliant!"

What do you like best?

Chaport is easy to use with a beautiful chat widget. I love the fact that the API allows further customization and that we can pull user details within our app.

What do you dislike?

Just one small issue: Users have to create their own saved replies, and it can not be added by the admin for all users. Although, not a big deal.

Recommendations to others considering the product:

Pricing is based on the number of operators that can be online simultaneously, which makes it even more affordable.

What problems are you solving with the product? What benefits have you realized?

We offer in-app chat support for all customers within our property management system which is used by 2,400+ properties. The chat is so much more effiicient than tradionell phone support.

...more
George RSource : g2crowd.com
(Reviewed on 01 August 2019)
"Enjoy communication with customers with the Chaport software."

What do you like best?

Very easy to use software and how it has desktop and mobile application version makes it possible to chat through live chat whenever and wherever you are.

What do you dislike?

Lo que no me gusto del software es que no cuenta con una versión compatible para mi móvil iphone x tuve que cambiar de móvil para poder tener la aplicación móvil.

Recommendations to others considering the product:

The price is very fair for the functions offered by this excellent software for business communication software.

What problems are you solving with the product? What benefits have you realized?

Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website.

Response from Anastasia Tokmakova of Chaport Live Chat
edit

Hi George,

Thank you for your review.

We are happy you like Chaport :)

We have the app for iOS that is specifically optimized for iPhone X. Let me send you the link: https://apps.apple.com/app/chaport-messenger-for-websites/id1141834008

In case you still experience some difficulties with the app, please, send us a message via the live chat on our website. We'll do our best to help you.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Enjoy communication with customers with the Chaport software."

What do you like best?

Very easy to use software and how it has desktop and mobile application version makes it possible to chat through live chat whenever and wherever you are.

What do you dislike?

Lo que no me gusto del software es que no cuenta con una versión compatible para mi móvil iphone x tuve que cambiar de móvil para poder tener la aplicación móvil.

Recommendations to others considering the product:

The price is very fair for the functions offered by this excellent software for business communication software.

What problems are you solving with the product? What benefits have you realized?

Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website.

...more
Source : g2crowd.com
(Reviewed on 21 November 2018)
"Best Chat Tool for Small Businesses"

What do you like best?

• Unbeatable pricing plans. Chaport offers FREE,FOREVER and Pro plans. The FREE,FOREVER plan itself offers the features such as collecting visitor emails that helps acquire customers, while many of its competitors charge somewhere between $10-50 per month. If you want to engage more with your customers, its Pro plan offers more advanced features such as Auto-invitations.

• Modern design. UI matters. Let's be frank here: Chaport has a beautiful UI. Its modern and minimal UI style beats most of its competitors. Furthermore, it is very easy to customize the UI to match your theme.

• A robust team on your side. Today, there are dozens if not hundreds of chat support providers in the market. What actually distinguishes these SaaS providers, in our humble opinion, is the support. We had some technical issues on our site and Chaport's team always provided us a fast turnaround.

What do you dislike?

No matter how much percentage of the market an SaaS provider occupies, no such an app is perfect that solves all. Although Chaport does not support too many third party integrations at this moment, its developers will add more down the road. Talk to them and they listen to you.

Recommendations to others considering the product

Simply try it. It's FREE,FOREVER. If you think Chaport is not good enough, tell them and they do listen to your feedback.

What business problems are you solving with the product? What benefits have you realized?

Like many other businesses, we offer a toll-free number, email support and live chat. Chaport focuses on Live Chat and that's exactly what we needed for our customers.

...more
Source : g2crowd.com
(Reviewed on 09 January 2018)
"The best Intercom alternative"

What do you like best?

-Similar design to Intercom

- Nice widget design

-Nice agent UI

- Shows when team is online

What do you dislike?

Support could be better, but better than most companies.

Recommendations to others considering the product

Give it a go! It might not be for you, but try.

What business problems are you solving with the product? What benefits have you realized?

Really easy to use for both our visitors and agents.

...more
Read All Reviews

Videos on Chaport

Chaport: A beautiful, simple live chat for websites
Chaport: A beautiful, simple live chat for websites

Chaport Screenshots

Bot Widget
Bot Editor
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Bot Widget
Bot Widget
Bot Editor
Chaport screenshot
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