WhosOn is Live Chat Software. WhosOn offers the following functionalities:
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Shortcut Messages
- Transfers
- Video Chat
- Visitor Targeting
Learn more about WhosOn features.
WhosOn smart live chat software is designed to enhance the element of user satisfaction for your business with its proactive track, chat and engage approach. This means every time a visitor lands your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication in customer support. WhosOn gives your customer service endeavours an extra edge needed to capture user attention.
| Support | Business Hours Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Staffordshire, United Kingdom | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 04/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
WhosOn is Live Chat Software. WhosOn offers the following functionalities:
Learn more about WhosOn features.
The pricing for WhosOn starts at $33.00. WhosOn has 2 different plans:
WhosOn offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Learn more about WhosOn pricing.
Yes, WhosOn provides API.
The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers.
There’s honestly nothing that I dislike about this.
Customer questions or concerns, just depending on what they have to ask.
Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents.
Not a reflection on the software but live chat can be a time consuming channel at times when you are small business.
A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients.
Allows our support representatives to effectively multitask by providing chat support while working on other tasks.
Limitation on active users that can use the application at one time. May be a licensing issue.
WhoOn was the first product of its kind that we've implemented and it has so far been a success.
Real-time client support via WhosOn chat. This allows us to problem solve with clients who are not available to request phone via support, e-mail or other methods.
Great tool and service. Lots of great features that really set the software apart. Good set up too with clear training and support.
I have managed our live chat software since the install (750 seat contact centre) back in 2013. The first thing you will notice is the abundance of features that the software contains, The 2nd is how easy it is to understand what is required to adapt the software to your company needs. The help files are really in depth and with a little time spent you can work out what is needed to get to where you need to be. If you do not have the time to look through the help files, the support team are extremely helpful and can be reached through a multiple channels - the best being the live chat (as you would imagine) I have frequently had to change things on the fly to suit the business need. I am able to open a chat with support and complete the work whilst i have the support available, the chat will not be closed until we have reached our end goal. Cant rate this company enough.
Splendid service, support and an easy-to-use product.
Liam did an excellent job solving my issue. Cannot recommend more.
Josephine M helped me out with a problem regarding a missing code. The operator was extremely courteous, efficient and friendly. Could not fault the service. Many thanks.
Chris G from WhosOn was extremely helpful today. Great customer service.
The service this gives you is great. The operator on the other line is always respectful and helpful. Always to the point and offers advice too. Would use again if anything comes up with a sale.
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