WhosOn Pricing, Reviews and Features (September 2023)

WhosOn Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.

WhosOn Technical details

Support

24/7 (Live rep) Online

Customer Type

Freelancers Large Enterprises Medium Business Small Business

API

Location / Phone Number

Deployment

SaaS/Web/Cloud Installed - Windows Installed - Mac

Official Website

https://www.whoson.com/

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WhosOn Reviews

OVERALL RATING 4 Based on 19 Rating(s)

Rating Distribution

Excellent 63.2 %
Very Good 15.8 %
Average 10.5 %
Poor 5.3 %
Terrible 5.3 %

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Videos on WhosOn

WhosOn Live Chat Solution - Radwell International Inc. Testimonial

WhosOn Live Chat - The Hanley Economic Testimonial

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WhosOn FAQs

Q. What is WhosOn used for?

WhosOn is Live Chat Software. WhosOn offers the following functionalities:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Offline Form
Knowledge Database
Co-Browsing
Call Me Option
Agent Scheduling

Learn more about WhosOn features.

Q. What are the top alternatives for WhosOn?

Here`s a list of the best alternatives for WhosOn:

Q. Does WhosOn provide API?

Yes, WhosOn provides API.

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WhosOn Features Show All Features

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