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About WhosOn

WhosOn smart live chat software is designed to enhance the element of user satisfaction for your business with its proactive track, chat and engage approach. This means every time a visitor lands your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication in customer support. WhosOn gives your customer service endeavours an extra edge needed to capture user attention.

Screenshots & Videos

Chat session
Active chat
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%
  • Reviews
    70%
  • Momentum
    63%
  • Popularity
    69%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

WhosOn Awards

WhosOn Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More
    97%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

WhosOn Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 12/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about WhosOn Pricing.

WhosOn Alternatives

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WhosOn Reviews

User Rating

4/5 (Based on 42 Ratings)

Ratings Distribution

  • Excellent

    52.4%
  • Very Good

    26.2%
  • Average

    11.9%
  • Poor

    2.4%
  • Terrible

    7.1%

Do You Use WhosOn?

Write a Review

Review Summary

Overall, reviewers commend WhosOn for its user-friendly interface, ease of implementation, and efficient customer support. Its strengths lie in simplifying workforce management, streamlining employee scheduling, and enhancing communication within teams. However, some users have expressed concerns regarding occasional technical glitches and limited reporting capabilities. Despite these minor drawbacks, WhosOn generally receives positive feedback for its ability to improve workforce visibility, boost productivity, and optimize resource allocation.

Pros

  • Intuitive user interface simplifies onboarding and streamlines navigation.
  • Robust reporting and analytics capabilities provide valuable insights for decisionmaking.
  • Centralized platform enables efficient management of customer support operations.
  • Customizable features cater to unique business needs and preferences.

Cons

  • Occasional technical glitches may disrupt workflow and impact productivity.
  • Limited integrations with certain thirdparty applications can hinder seamless data exchange.
  • Steep learning curve for new users may require additional training and support.
  • Pricing structure might not be suitable for budgetconstrained organizations.

WhosOn User Reviews

AI-Generated from the text of User Reviews

Videos on WhosOn

WhosOn Screenshots

WhosOn FAQs

What is WhosOn used for?

WhosOn is Live Chat Software. WhosOn offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about WhosOn features.

What are the top alternatives for WhosOn?

Does WhosOn provide API?

Yes, WhosOn provides API.

WhosOn Contact

Vendor Details

Not available

Contact Details

Not available

https://www.whoson.com/

Social Media Handles

Grid Report for WhosOn

Disclaimer

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