Home/Live Chat Software/WhosOn
Updated on: May 9, 2021
What is WhosOn ?
WhosOn - Live Chat Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

WhosOn

Track, Chat, Engage
(22 Ratings) Write Review

WhosOn smart live chat software is designed to enhance the element of user satisfaction for your business with its proactive track, chat and engage approach. This means every time a visitor lands your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication in customer support. WhosOn gives your customer service endeavours an extra edge needed to capture user attention.

WhosOn Features Show All Features

WhosOn Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Staffordshire, United Kingdom
Deployment SaaS/Web/Cloud Installed - Windows Installed - Mac Category Live Chat Software

WhosOn Pricing

Pricing ModelFree Trial , Freemium , One-time license , Subscription
SmallTalk
Free

Lightweight live chat. Ideal for single users and small businesses.

Features

  • Slimline, stylish and simple chat
  • Only the basic features you need
  • Speedy set-up and deployment
Cloud
$33

Cloud deployment, for the fastest setup and convenience of not needing servers.

Features

  • Visitor Profile
  • Co-Browsing
  • Real-time Visitor Monitoring
  • Geo-IP Visitor Location
  • Prospect Detection
  • Offline Form
  • Offline Messages
  • Transfer chats
  • Pre-chat / Post-chat survey
  • Chat rating
  • File sharing
  • Form field capture
  • Advanced chat routing
  • Operator work scheduling
  • Canned responses
  • Supervisor chat monitoring
  • Supervisor overview
  • Advanced invites
  • Chat wrap up
  • Agent departments
  • Chat window colour
  • Chat button position
  • Custom chat window (Requires Assistance- Contact the vendor)
  • Inline chat window or popout
  • Custom message styling (Requires Assistance- Contact the vendor)
  • Hide chat button when offline
  • Dynamics CRM / 365 integration
  • Salesforce integration
  • Chat reports
  • Email reports
  • Custom reporting (Requires Assistance- Contact the vendor)
  • Shopping cart integration - revenue tracking (Requires Assistance- Contact the vendor)
  • Auto response / filter bad words / masking rules
  • Visitor banning
  • Advanced security

Add-ons

  • Video chat
  • Ticketing system
  • Real time chat translation

Contact the vendor to get the detailed pricing information

Dedicated
Custom

Features

  • Inlcudes features of Cloud plan, plus
  • Chat window unbranding (Requires Assistance- Contact the vendor)
  • Integration with other CRM (Requires Assistance- Contact the vendor)
  • Includes features of Add-ons

Contact the vendor to get tha latest pricing detail.

On-premise
$46

On-premises deployment, for regulated companies who need more control over chat

Features

  • Includes features of Dedicared plan, plus
  • PCI / HIPAA compliance assitance (Requires Assistance- Contact the vendor)
  • Managed Solution (Requires Assistance- Contact the vendor)
  • Includes features of Add-ons

Contact the vendor to get the detailed pricing information

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Disclaimer: The pricing details were last updated on 04/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

WhosOn FAQs

WhosOn is Live Chat Software. WhosOn offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about WhosOn features.

The pricing for WhosOn starts at $33.00. WhosOn has 2 different plans:

  • Cloud at $33.00.
  • On-premise at $46.00.
    • WhosOn offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.

      Learn more about WhosOn pricing.

Yes, WhosOn offers a free plan.

Learn more about WhosOn pricing.

Yes, WhosOn provides API.

Ask the Community View Community

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WhosOn Reviews

OVERALL RATING
4
Based on 22 Rating(s)
Rating Distribution
  • 63.2 %
  • 15.8 %
  • 10.5 %
  • 5.3 %
  • 5.3 %
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
(Reviewed on 20 January 2019)
"Customer support"

What do you like best?

The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers.

What do you dislike?

There’s honestly nothing that I dislike about this.

What business problems are you solving with the product? What benefits have you realized?

Customer questions or concerns, just depending on what they have to ask.

...more
Source : g2crowd.com
(Reviewed on 05 December 2018)
"Ticks all the boxes and more"

What do you like best?

Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents.

What do you dislike?

Not a reflection on the software but live chat can be a time consuming channel at times when you are small business.

What business problems are you solving with the product? What benefits have you realized?

A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients.

...more
Source : g2crowd.com
(Reviewed on 05 September 2018)
"Whose On Helps Broaden Client Support Avenues"

What do you like best?

Allows our support representatives to effectively multitask by providing chat support while working on other tasks.

What do you dislike?

Limitation on active users that can use the application at one time. May be a licensing issue.

Recommendations to others considering the product

WhoOn was the first product of its kind that we've implemented and it has so far been a success.

What business problems are you solving with the product? What benefits have you realized?

Real-time client support via WhosOn chat. This allows us to problem solve with clients who are not available to request phone via support, e-mail or other methods.

...more
ClaireSource : trustpilot.com
(Reviewed on 10 March 2015)
Excellent Service

Great tool and service. Lots of great features that really set the software apart. Good set up too with clear training and support.

...more
Dan, FS CustomerSource : trustpilot.com
(Reviewed on 19 February 2015)
Feature Rich Peice of Kit - Excellent Support

I have managed our live chat software since the install (750 seat contact centre) back in 2013. The first thing you will notice is the abundance of features that the software contains, The 2nd is how easy it is to understand what is required to adapt the software to your company needs. The help files are really in depth and with a little time spent you can work out what is needed to get to where you need to be. If you do not have the time to look through the help files, the support team are extremely helpful and can be reached through a multiple channels - the best being the live chat (as you would imagine) I have frequently had to change things on the fly to suit the business need. I am able to open a chat with support and complete the work whilst i have the support available, the chat will not be closed until we have reached our end goal. Cant rate this company enough.

...more
DavidSource : trustpilot.com
(Reviewed on 18 February 2015)
Excellent

Splendid service, support and an easy-to-use product.

...more
DanielSource : trustpilot.com
(Reviewed on 03 February 2015)
Brilliant

Liam did an excellent job solving my issue. Cannot recommend more.

...more
ChrisSource : trustpilot.com
(Reviewed on 10 December 2014)
Excellent service

Josephine M helped me out with a problem regarding a missing code. The operator was extremely courteous, efficient and friendly. Could not fault the service. Many thanks.

...more
Samuel ReadSource : trustpilot.com
(Reviewed on 07 August 2014)
Great service

Chris G from WhosOn was extremely helpful today. Great customer service.

...more
Nicholas RowlstoneSource : trustpilot.com
(Reviewed on 28 June 2014)
Great customer service

The service this gives you is great. The operator on the other line is always respectful and helpful. Always to the point and offers advice too. Would use again if anything comes up with a sale.

...more
Read All Reviews

Videos on WhosOn

WhosOn Live Chat Solution - Radwell International Inc. Testimonial
WhosOn Live Chat Solution - Radwell International Inc. Testimonial
WhosOn Live Chat - The Hanley Economic Testimonial

WhosOn Screenshots

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WhosOn screenshot: Canned responses in WhosOn
WhosOn screenshot: Chat analytics in WhosOn
WhosOn screenshot: See current visitors in WhosOn
WhosOn screenshot: The WhosOn live chat pop-up
WhosOn screenshot: WhosOn for Macs
WhosOn screenshot: WhosOn Reporting
WhosOn screenshot: WhosOn Operator Client
WhosOn screenshots
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WhosOn screenshot: Canned responses in WhosOn
WhosOn screenshot: Chat analytics in WhosOn
WhosOn screenshot: See current visitors in WhosOn
WhosOn screenshot: The WhosOn live chat pop-up
WhosOn screenshot: WhosOn for Macs
WhosOn screenshot: WhosOn Reporting
WhosOn screenshot: WhosOn Operator Client
WhosOn screenshots

Disclaimer

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