Home/Application Performance Monitoring (APM) Tools/New Relic APM
Updated on: May 27, 2020
What is New Relic APM ?
New Relic APM - Application Performance Monitoring (APM) Tools : SaaSworthy.com
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New Relic APM

Open. Connected. Programmable
(241 Ratings) Write Review

New Relic is a popular application management software that was established by Lew Cirne in 2008. In the last few years, New Relic has spread across the globe and is currently an integral tool for all IT industries and business executives. This software lets users monitor apps and address critical issues before they affect end-users. It supports languages like Python, Java, PHP, and NET. New Relic offers its services in several places across the globe. So suppose a site is working in Sydney but users want to find out if it is available in Tokyo as well, they can do so in a few seconds using the simple and free ping checks which gives detailed information about the availability of the site in a particular country. Users can send calls to APIs and confirm that each output and system response is successfully returned from multiple locations across the world. On noticing any errors in the software, users can take actual screenshots of the errors and send it to the creators of New Relic.

New Relic APM Features Show All Features

New Relic APM Technical details

Support 24/7 (Live rep) Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA / (650) 777-7600
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Application Performance Monitoring (APM) Tools

New Relic APM Pricing

Pricing ModelFree Trial , Quotation Based
Essentials

Pay per Use

Features

  • Metric Data Retention : 3 Days
  • Insights Events Retention : 3 days
  • Response Time, Throughput, and Error Rates
  • Database Monitoring: Metrics and SQL Analysis
  • Filterable Error Analytics and Traces
  • Transaction Metrics and Traces
Pro

Pay per Use

Features

  • Metric Data Retention : 90 Days
  • Insights Events Retention : 8 Days
  • Distributed Tracing
  • Includes features of Essentials plan, plus
  • Service Maps
  • Deployment Tracking
  • SLA Reports
Screenshot of the Vendor Pricing Page
New Relic APM Pricing
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Disclaimer: The pricing details were last updated on 08/11/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

New Relic APM FAQs

New Relic APM is Application Performance Monitoring (APM) Tools. New Relic APM offers the following functionalities:

  • Dashboard
  • Alerts (Notifications)
  • Event-based Notification
  • Uptime Reporting
  • Web Defacement Monitoring
  • API Monitoring
  • Event Logs
  • Mobile User Monitoring
  • Page Speed Monitoring
  • Real-user Monitoring
  • Synthetic Transaction Monitoring
  • Application Performance Metrics

Learn more about New Relic APM features.

No, New Relic APM does not offer a free plan.

Learn more about New Relic APM pricing.

Yes, New Relic APM provides API.

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New Relic APM Reviews

OVERALL RATING
4
Based on 241 Rating(s)
Rating Distribution
  • 172
  • 35
  • 14
  • 19
  • 1
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Michael JenkinsSource : trustradius.com
(Reviewed on 30 March 2020)
New Relic Provides Visibility Across our Entire Fleet of Applications and Cloud Resources

Use Cases and Deployment Scope

New Relic is being used by many teams within my organization and other departments in the company. We use it as a centralized monitoring and reporting application across our web application fleet. In particular, we use New Relic for Application Performance Monitoring (APM), Synthetics monitoring, Infrastructure monitoring, and alerting across all of these.

Pros and Cons

  • Monitoring and alerting.
  • Application Performance Monitoring (APM).
  • Synthetics monitoring for web applications.
  • Charts and displays.
  • Data aggregation.
Edit
  • I appreciate New Relic's push to get all products into their new interface, New Relic One. As I'm writing this though, many of the products span the legacy interface and the next generation interface. This can be frustrating at times.
  • When alerts are triggered, it sometimes takes several clicks to drill down from the notification to the root of the issue.
  • This may not be a New Relic problem but, we use the Slack integration for notifications. In the past, we've been able to acknowledge alerts from Slack. This functionality seems to have been removed. Now it takes a couple more clicks to get from the alert to the acknowledgement. This is not critical but sometimes every second counts in terms of meeting SLAs.

Likelihood to Recommend

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.

Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.

We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
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Lasha JojuaSource : trustradius.com
(Reviewed on 05 March 2020)
New Relic: Good tool for APM

Use Cases and Deployment Scope

The New Relic monitoring tool is used by 3 departments: Monitoring, Dev, and Product team. For each team, the tool delivers necessary information about product, release performance, and user experience. From the business perspective, we can see how the product works, analyze it if the last release was the one they expected. It helps the team to work around one source of data, which accelerates the whole process.

Pros and Cons

  • Real user monitoring module data is best part of this tool
  • NRQL is simple and useful part of tool
  • Using New Relic API, integration can be done with everything
Edit
  • Insight basic package saves only 9 days' data. I think it should be more, considering the price.
  • APM module needs some improvement--code-level visibility and advanced root cause analysis should be the next steps.

Likelihood to Recommend

New Relic has great results if using the RUM module. Data delivered by that module is simple to understand and can be analyzed by using NRQL. Alerts channels are easy to integrate into any chat ops software. APM module is rich with useful data and the performance of staging is good. The production environment can be seen by APM. I would like to have more detailed info when some degradation or errors can be seen by the module.
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Verified UserSource : trustradius.com
(Reviewed on 03 March 2020)
Very helpful, powerful and cost effective tool to make your applications faster and stable

Use Cases and Deployment Scope

New Relic is configured at our main company website. It is used to view traffic load, CPU load, memory load, response time, latencies and errors. Since the website uses a very heavy back end, New Relic gives us detailed information regarding all processes that cause the most latency. We can then drill down to the heaviest processes and perform tweaks with surgical precision. This helped us to make the website at least 80% faster which we couldn't have done otherwise. After this period of tweaking, we did not use New Relic very often. In fact, I don't think it's very relevant for us right now.

Pros and Cons

  • Drilling down into processes to code level.
  • Detailed information regarding unhandled errors.
Edit
  • Drilling down into code sometimes stops once you get to a point where you can't go any further.
  • Client side load profiling is not always helpful.

Likelihood to Recommend

Well suited to find the processes that cause the bulk of CPU load, network load, memory load etc., etc. Find very detailed logging on unhandled errors that you wouldn't have found out without New Relic. You can drill down into the function tree to get to that single database call that caused the website 6 seconds to load.
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Sergey SaksSource : apps.apple.com
(Reviewed on 19 December 2019)
Extra mile

Please please add external services to the app. This extra mile is needed to get 5 star reviews

...more
Verified UserSource : trustradius.com
(Reviewed on 12 December 2019)
New Relic is a solid performer for broad environments

Use Cases and Deployment Scope

New Relic is used for application performance evaluation as well as monitoring of current web application performance. We also used it for monitoring the hardware and virtual machines that the software was running on. The most valuable feature is application insights in being able to look at performance run time of database queries and execution of sections of code.

Pros and Cons

  • Database query performance.
  • Stability of agents installed in a wide variety of environments.
Edit
  • Poor ability to provide deep insight into code and applications that are not the top 2-3 languages/apps.
  • Pricing is very high, and you feel like you are nickel and dimed on additional features.

Likelihood to Recommend

New Relic is appropriate for large enterprise organizations with large teams and in house data centers. For smaller businesses, or where cloud computing is heavily used, or where you have a specific language that is your sole focus, I believe there are more modern tools that will give better insights into specific platforms. New Relic, in my opinion, is the HP Openview of app performance. It covers a broad spectrum, but depth is lacking.
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Verified UserSource : trustradius.com
(Reviewed on 12 December 2019)
New Relic to solve all your monitoring needs!

Use Cases and Deployment Scope

Our whole organization is using New Relic for monitoring purposes. Since we are operating an IT infrastructure made of tens of thousands of servers we have to monitor the CPUs, memory usage and hard drives. On the other hand, we have applications that process millions of customers' requests - we use New Relic to monitor their processing times, request and response sizes, etc. as well.

Pros and Cons

  • It supports custom-built plugins to process arbitrary types of data.
  • It is delivered using a software as a service model.
Edit
  • It is prone to metric grouping issues.
  • It is possible that injection of Javascript may cause problems with your websites.

Likelihood to Recommend

New Relic is a perfect choice if your use case allows for sending metrics from your servers or consumer end-devices. It will enable you to monitor your databases, queues, virtual machines or virtually any other infrastructure components. It will not work well if your customers restrict their data from being transferred to the cloud service providers.
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Verified UserSource : trustradius.com
(Reviewed on 07 December 2019)
Effective, simple monitoring

Use Cases and Deployment Scope

Most teams at my company are using New Relic to monitor applications. We use it to keep track of performance over time, identify abnormal spikes, and dig into the specifics of performance problems so we know where to look when things go wrong. It's a huge time-saver and helps developers debug production issues more quickly.

Pros and Cons

  • Great graphs and charts
  • Out-of-the-box Rails integration
  • Integration with alerting tools
Edit
  • It would be great to be able to drill down even further to line numbers in the Rails plugin.
  • Since our whole company uses New Relic, there are hundreds of apps in our account. It would be nice to be able to "pin" apps for quick access.

Likelihood to Recommend

New Relic gets you 80% of the way there when it comes to application monitoring and performance tooling. It is easy to set up with a simple gem install, and gives you actionable information right out of the box. For application platforms where their integration is robust and widely used (like Rails), this is especially true.
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Quin CSource : g2crowd.com
(Reviewed on 30 November 2019)
"Is Ultimately Used For App Performance Monitoring Such A Great A Tool Is APM."

What do you like best?

I like this user interface more, because it allows you to know things quickly and we get accurate information on our software and servers. Online payment time, error rate, apdex, throghput etc. can be displayed.

What do you dislike?

I really don't get these logs when I want to search some page sections or database logs. What I recommend to modern APM artifacts is to include only the logs for site and database operations. get some web-transaction lag according to the current schedule that we must resolve.

Recommendations to others considering the product:

I would just like to go with the latest relic for your application, you will never get such a nice product since it has an amazing Interface that is easy to understand. Those who have started can get new relic products for better monitoring of application performance.

What problems are you solving with the product? What benefits have you realized?

Specific quality metrics for every aspects of the system are given in the application monitorings of New Relic. Manage software in real time. This means that the response time is that if the web transaction time peaks and you may check in transactions, if you want this transaction time to be available. Eventually, you can use this new relic APM for application management, which I recommend for anyone who wants to start up the companies, even if you have mistakes, tests, synthetics, your software and too many stuff that you can test in the new relic APM.

...more
Sophie HSource : g2crowd.com
(Reviewed on 20 November 2019)
"Implementation And Configuration Is Easy."

What do you like best?

The use of New Relic makes software debugging very simple.

What do you dislike?

I enjoyed everything from now on. I didn't find anything dissimilar.

Recommendations to others considering the product:

We, as an organization, use our own application with New Relic. The group heard about the application's error rates.

What problems are you solving with the product? What benefits have you realized?

As a DevOps QA, New Relic experience is outstanding. The overall Web Server transactions, application error and Postgres (SQL) transaction errors were discovered from New Relic. Via New Relic, I can quickly address where and why the request failed. The application was immediately understood by New Relic. There are very excellent demos and videos available.

...more
265 DanSource : apps.apple.com
(Reviewed on 15 November 2019)
Dark mode Yayy

See above

...more
Read All Reviews

Videos on New Relic APM

Introduction to New Relic APM
Introduction to New Relic APM

New Relic APM Screenshots

New Relic APM screenshot
New Relic APM screenshot
New Relic APM : Time-Consuming Transactions screenshot
New Relic APM : Cross Application Tracing screenshot
New Relic APM : Transaction Breakdown screenshot
New Relic APM : Distributed Tracing screenshot
New Relic APM : Deployment Analysis and History screenshot
New Relic APM : Time Spent in DB Calls screenshot
New Relic APM screenshot
New Relic APM screenshot
New Relic APM screenshot
New Relic APM : Time-Consuming Transactions screenshot
New Relic APM : Cross Application Tracing screenshot
New Relic APM : Transaction Breakdown screenshot
New Relic APM : Distributed Tracing screenshot
New Relic APM : Deployment Analysis and History screenshot
New Relic APM : Time Spent in DB Calls screenshot

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