atSpoke Alternatives and Competitors

Okta is an identity and access management software that provides great user experience and easy administration by connecting suppliers, partners and customers of an enterprise securely within a single loop. It is an identity provider having deep integrations to hundreds of apps, which can be accessed through multiple devices very safely and securely. Octa helps companies to modernize IT by enabling them to move faster automatically and even eliminate friction, build customer experiences by delighting them with personalised and inherently secure applications and even prevent data breaches by establishing people as the new security perimeter. In simple words, Okta sets an identity standard which is independent and neutral. It is a platform which securely connects the right people to the right technologies at the right time. It provides instant access to all apps with a single sign on, provides an added level of authentication which prevents identity attacks, encourages lifecycle management, centrally manages a universal directory in your organisation and even controls and manages API access securely.

OneLogin is a compact value identity and access management software trusted by 2000+ customers all over the globe. Users can depend on the particular to avail facilities like resource optimization, top-graded operational efficiency, feature-rich product functionality along with value leading identity. Further, admins can leverage the software to protect their company by centralizing and securing devices, applications and end-users all within a unified portal. On cloud infrastructure and Sandboxes featured by OneLogin, helps users run detailed tests through codes before deploying them, for accurate change management. Moreover, features like smart factor authentication, single sign-on, advanced directory and identity lifecycle management help managers safeguard the identity of their workforce from unnecessary threats. Developers can utilize OneLogin, to generate top graded identity management applications for their business. They can make use of coding languages like Python, PHP, Ruby and Java. Organizations that want to offer secure customer experiences can trust on OneLoging with their business processing.

Halo Service Desk is an intuitive service desk software that enables companies to standardize and run their various processes from a single place. It centralizes the entire company under an all-inclusive cloud platform and allows teams to monitor their progress in a shared view. Halo Service Desk offers a single place to all team members so that they can work together and gain visibility across their work. Users can track their ongoing tasks, audit their processes securely, prioritize and focus on important work and make team members accountable for their assigned work. Further, Halo Service Desk also facilitates easy interaction, helping companies to deliver seamless service through a system designed for omnichannel service distribution. Marketers can create and send personalized emails and also connect with their customers through live chat or phone. The software has a simple, fast and completely configurable system that can be tailored according to the needs of users. It makes the customer service team more flexible and keeps customers happy.

Oracle Identity Management effectively manages user identities in organisations across all enterprise resources. It is a platform that provides scalable solutions for identity governance, access management and directory services. It aids in strengthening security, simplifying compliance and capturing business opportunities through multiple accesses including mobile and social. The latest addition to this software is the Oracle Identity Cloud Service, a highly innovative, fully integrated service that uses a multi-tenant cloud platform to deliver all the core identity and access management capabilities. Oracle Identity management is a highly reliable solution for authentication and authorization for operating systems, applications and database usage in huge business enterprises. With this platform, you can now provision, administer and manage passwords automatically, intertwined in a comprehensive workflow engine. This helps reduce IT administration costs and even improves security. This software also provides attestation support which means users can confirm access rights to people on a periodic basis.

PeoplePlatform empowers an organization to handle the tasks associated with Identity Management through a simple web interface. You can control the access to your organization’s resources via single and bulk provisioning and deprovisioning. It can also handle workflows to automate jobs that can scheduled to run after a provisioning. Role based security lets you provide different access to the different sets of people. It supports multiple platforms and lets you simultanously provision objects into Active Directory, G Suite and Azure Active Directory. Admins can set the monitoring on so that there’s an approval process in place to accept changes. Other important features of PeoplePlatform include Custom Form Builder, Notification changes, Active Directory Reports, Business Rules Management etc. Now simplify the access management in your organization with a simple web interface powered by PeoplePlatform.

Auth0 is a software that lays down a platform for organisations to authenticate and authorize management policies that function and can be accessed through the web, IoT, mobile handsets and other legacy apps. This software grants robust and improved security checks which is both adaptive and multi-layered. Developers benefit the most from this software as it permits them to authenticate APIs and apps on varied platforms with different identity providers. Using advanced technologies and fine practices, this software extends great help to clients in coping up with the strictest industry standards and regulations. While keeping complete control and ensuring strict security, Auth0 permits business organisations to let their employees, partners and customers avail the freedom of Single-Sign-on (SSO) for multiple apps which they have been authorised to use. With easy-to-use tools and good support, Auth0 is a premium solution in its field. Hence, developers do not need to build up their own authentication system any more, this software meets all their needs most beautifully.

SailPoint IdentityNow is a SaaS platform that enables businesses to rethink and shape their identity in terms of security and risks. The tool tackles the challenges that come with digitizing and moving to the cloud by adopting new technologies. It also collaborates with patented AI capabilities and cloud governance to enhance and accelerate identity-related decisions such as identifying risk and analyzing security issues. SailPoint IdentityNow’s inbuilt AI helps businesses create and update roles to shape their identity program. It also provides real-time recommendations so that users can decide as to whether access should be granted or not. The tool analyses peer groups and identifies risky user access, thus quickly addressing security and compliance gaps. SailPoint IdentityNow minimizes helpdesk calls by offering users a comfortable and safe mode of changing or resetting the passwords. The tool enables users to use AI to discover and protect access to all their cloud platforms, including Azure, AWS, and Google Cloud Platform.

One Identity is an advanced identity and access management tool that helps businesses to establish an identity-centric security strategy with Privileged Access Management (PAM) solutions. The tool helps to mitigate risk, secure data, satisfy compliance and meet uptime requirements by offering customers access to data and applications they need. With the Identity Manager, users can not only unify information security policies but can even fulfil governance needs in present times and into the future. One Identity comes with certified SAP integration offering advanced capabilities to enhance existing SAP security models and even improves them. Businesses can make better decisions by combining security information and policies from multiple sources to reduce risks. Further, One Identity provides auditors with detailed, real-time governance reports that include information about the available resources in the users’ environment and who has access to them. The tool also helps to achieve unified governance for all employees, regardless of their role and level of access.

Jira Service Desk is an ITSM and IT service desk software, empowering organizations to deliver high-quality service experiences to their clients and employees in real-time. It acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing and deliver exceptional services as well. With features like incident management, request management, asset management, knowledge management and collaboration between IT operations teams and development teams, the software ensures query resolution in real-time. Further, organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships and take care of lifecycles as well. Moreover, enterprises get to gain more visibility into their IT infrastructures operating various critical services and applications leveraging the configuration management tools featured by the software.

Teamstack is acloud-based Identity and Access Management (IAM) Software, helps to take advantage of pre-built integrations, Single Sign-On and one-click user provisioning and allow your team to conveniently sign in to any application passwordless with multi-factor authentication. High standards in identity management should not be limited to Fortune 500s gain access to best-in-class security and accessibility features that proctect your business, boost the efficiency and save valuable time.

SolarWinds Service Desk provides IT teams an easy to use and affordable ITSM solution based on ITIL best practices. SolarWinds Service Desk is a cloud-based, multi-tenant solution for the modern helpdesk. Streamline ticket management and issue resolution with time-saving workflows, ticket routing rules and an AI-powered knowledge base. The platform also enables employee self-service via a service catalog and portal.

IBM Control Desk is an IT service management software for those companies who want to simplify the support of their users and infrastructures. The solution helps with cost reduction and customer satisfaction enhancement functionalities through automated service, self-service management and best practice-based integrated service desk features. IBM Control Desk comes with a Service Catalog and Enterprise App Store through which customers can select services available to them. They can also deploy the approved software with their devices without taking help from the IT staff. Further, with inbuilt automation capabilities, visibility into assets, problem management and integrated knowledge, IBM Control Desk lets IT practitioners avail benefits in their complex processes. IBM Control Desk helps companies to reduce their business risk through automated change procedures and advanced impact analysis. It ensures the integrity of the multi-cloud environment and existing infrastructures. The software offers a complete view of their IT environments that supports business-critical applications seamlessly.

Symantec ServiceDesk is a futuristic service desk software that helps companies with automated incident response and quick problem solutions. It provides effective remediation for customer incidents, essentially managed changes and systematic problems. The software can be installed and configured quickly with the help of its wizard-driven user interface. It can be easily integrated with IT Management Suite, enabling users to reduce service interruptions, correct systematic issues, accelerate service restorations and reduce downtime. Symantec ServiceDesk delivers solutions that come with the capabilities of AIOps, DevOps and Business Management in one unified portal. Its Broadcom wireline solutions help users overcome technical challenges present at various levels of network infrastructure. In the case of data centre solutions, users get help in maximizing their uptime and server speed. The software protects digital infrastructure and data from various security threats coming at different levels. Companies get access to appropriate solutions regarding connectivity, performance, scalability and manageability issues that are essential for data-intensive applications running on either web or cloud.

GLPI is a leading Service Management solution which offers Helpdesk, CMDB, Asset Management, Project Management on one platform. It provides key features like CMDB, Helpdesk, Financial Management, Project Management, Administration, and Configuration. GLPI can be use from small to very large organizations.

Micro Focus Service Manager as an IT service management software is a scalable and extensible service desk platform that helps companies to resolve customer problems and scale business. The software comes equipped with functionalities like analytics, machine learning and automation capabilities that saves a lot of time and effort for services teams. It also reduces the down-ticket volumes and accelerates issue incident resolution time. Further, an engaging and modern self-service portal within the same improves customer autonomy and satisfaction. Micro Focus Service Manager is easy to deploy and execute, facilitating faster time to value and ROI. It can be deployed, upgraded and configured without any coding knowledge. The software’s machine learning and analytics capabilities enable agents to view, find and analyze trends and patterns in requests, incidents and other records. Micro Focus Service Manager automatically routes service requests, categorizes tickets and finds solutions quickly. It facilitates DevOps integrations to automate the process of the release build and deployment besides simplifying processes from development to production.

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.

BMC Helix ITSM is an industry-leading service management software that helps businesses with intelligent automation services to transform ITSM principles from Remedy into more agile solutions. It is a powerful and customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.

EV Service Manager is an online IT service management software providing access to a powerful, versatile and easy to manage interface. The platform is compatible with the most complex requirements, besides offering access to a modern way of simplicity, mobility and agility, which enhances productivity by 30% and reduces incurred cost by 50%. Organisations can depend on the particular’s PinkVerified processes to get their IT maturity improved. Also, admins can integrate external portals, third party apps and dashboards within the software to deliver a comprehensive user experience to their IT staff. Included Evie tool offers accurate guidance through smart automation, execution commands, appropriate filters and detailed searches. Further, companies can also depend on the inbuilt graphical designer, robust business tools, 400+ out of the box wizards and tax schedulers to get complex processes streamlined into automated actions. Detailed reports made available by EV Service Manager helps with trend monitoring and easy decision making. Other essential features include asset lifecycle management, SSAE-18 audited processes, out of the box API connectors and a plethora of smart tools helping out with asset, demand, capacity, service catalogue and availability monitoring.

Track-It! is the best help desk software and asset management system for small to medium-sized businesses. Over 50,000 customer sites worldwide have installed a Track-It! helpdesk. Out of the box, Track-It! includes everything you need to improve your help desk and IT asset management operations today. Track-It! takes the concept of what an IT help desk can achieve to the next level and continues to offer a powerful suite of integrated IT management features at an affordable price.

Assist AI brings the power of AI and Conversational Ticketing to your IT Support, HR, and Ops channels on Slack and Microsoft Teams. Empower your employees with self-service, reduce ticket volume, increase agent productivity and employee engagement.