MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
A comprehensive list of competitors and best alternatives to NICE inContact CXone.
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Aircall and how does it work?
Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.
Read moreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface to provide a more personalized and complete resolution to the issue.
SW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Consio and how does it work?
Consio is an AI-powered phone platform built for Shopify merchants that automates inbound and outbound customer conversations. It uses AI voice agents to handle customer support, recover abandoned carts, run sales campaigns, send SMS, and provide real-time revenue attribution—helping ecommerce businesses improve customer experience while increasing sales and operational efficiency.
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Consio Pricing
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Vonage Contact Center and how does it work?
Vonage Contact Center software is to boost your sales and service through conversations and experiences. The software offers a two-way video and screen sharing to measure the customer needs on their schedule and preferred platform. Collaborate with teams to connect calls to the best available agent through skills-based routing. It integrates with Salesforce, Microsoft Teams, and more. Call Centers make use of the software.
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Vonage Contact Center Pricing
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is RingCentral Contact Center and how does it work?
RingCentral Contact Center is an omnichannel inbound contact centre solution that helps businesses with seamless customer monitoring. Businesses of all types can use this platform to achieve efficient communication across the entire workplace. The software comes loaded with a variety of advanced features to help businesses optimise inter-departmental communication and strengthen customer wise relationships in real-time. Its skills-based routing system lets customers connect with the right department in an instant. Moreover, with an agent management facility, supervisors get to create agent wise schedules and reduce waiting times between calls. High-quality insights provided by RingCentral Contact Center help businesses improve their sales and get agent wise tasks monitored in an efficient manner. An omnichannel routing mechanism made available by the same helps agents receive and direct calls based on their availability, capacity and other pre-defined parameters facilitating speedy engagement. Moreover, customisable visual reports offered by the platform backed by an informative dashboard lets managers extract key business-relevant metrics, enabling better outcomes. Active integration with external platforms like Oracle and Salesforce helps businesses deliver a personalised experience to their loyal customer base.
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RingCentral Contact Center Pricing
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho Voice and how does it work?
Zoho Voice transforms business communication with high-quality global voice connectivity. Obtain local and toll-free numbers based on country or operational regions, enabling customers to make toll-free calls effortlessly. Provide personal numbers with local area codes for individual users and enjoy unlimited free incoming calls worldwide. Efficiently manage contacts in bulk, access detailed call logs for insights, and track customer interaction trends. Enhance customer service with IVRs, custom messages, and effective call routing. Initiate cost-effective outbound calls and send SMS effortlessly. Organize agents into teams, monitor their performance, and perform real-time quality checks by tuning into calls. Automate outbound campaigns, block spam numbers, and record calls for quality assurance. Set timezone-specific working hours and manage after-hours calls with voicemail. With text-to-speech capabilities in 16 languages and detailed call history reports, Zoho Voice ensures seamless, professional interactions that help business thrive.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Channels and how does it work?
Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it.
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Channels Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Call Center Studio and how does it work?
Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoom Contact Center and how does it work?
Zoom Contact Center revolutionizes customer engagement by providing intelligent self-service and routing through its omnichannel Contact Center. Offering a seamless, unified experience for both communications and contact center tasks, it enables businesses to deliver prompt, accurate, and highly personalized customer interactions. The video-optimized CCaaS ensures faster issue resolution through features like screen sharing, file sharing, and chat. The Zoom Virtual Agent chatbot efficiently handles customer queries 24/7, integrating seamlessly with their CRM and e-commerce systems to provide specific responses. Streamline call center workflows with a visual IVR system and gain actionable insights to optimize performance. Agents are empowered with real-time access to back-office experts and can smoothly transition from chat or voice to video calls, enhancing customer satisfaction. Simplify administration with one user-friendly portal for contact center and collaboration tools, reducing costs and complexity. Designed for efficiency, Zoom Contact Center is their partner in redefining customer engagement and driving loyalty through high-touch, personalized interactions.
Read moreSW Score Breakdown
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Genesys Cloud CX and how does it work?
Genesys Cloud CX® is a premier AI-powered experience orchestration platform designed to optimize both customer and employee journeys. With its capabilities, organizations can effectively enhance customer loyalty and employee retention through AI-driven omnichannel engagements and intelligent routing. Operating across over 100 countries, Genesys Cloud CX provides a comprehensive solution that integrates workforce engagement and end-to-end journey management, ensuring meaningful interactions at every touchpoint. As a modern, cloud-native solution, it boasts exceptional scalability and user-friendly interfaces, allowing for streamlined orchestration flow creation and efficient data lifecycle management. Moreover, the platform adheres to stringent security standards, featuring external penetration testing and advanced encryption to safeguard data privacy. With flexible pricing options, businesses can invest strategically in the functionalities they need, easily adapting their usage as requirements change. Ultimately, Genesys Cloud CX provides a trustworthy partnership, empowering organizations to deliver consistently exceptional experiences to every customer.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is JustCall and how does it work?
JustCall is a futuristic cloud phone system for support and sales teams, facilitating seamless communication with clients situated in different parts of the globe. It is a suitable software designed to assist international call centres, SaaS companies, virtual workforces and remote teams. Getting new phone numbers ready with JustCall is quite easy. This way businesses get to connect with their client base located across 70 countries. At present 6000+ businesses depend on this particular software comprising special features like IVR, Live Call Monitoring, Call Recording and Fast Call Routing system. Moreover, integrating JustCall with other CRM tools in use is an easy and convenient task. Diallers can also mask their outgoing calls with personalised numbers. The data centres utilised by JustCall to maintain information provides high security to the recorded data. Also, organizations have the liberty to customise their business hours, thus receiving calls only when solicited.
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JustCall Pricing
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Voximplant Kit and how does it work?
Voximplant Kit software is an Omnichannel cloud contact center used to automate your customer service without code. The software offers tools like skills-based routing for requests from voice and messaging to manage contact center agents in minutes. The AI-powered voice assistants used to deploy and can increase live traffic. Integrate with CRM for customer data in your workflow for informed customer conversations. Call Centers, Small and Medium companies make use of the software.
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Voximplant Kit Pricing
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Teloz and how does it work?
Teloz Cloud Contact Center seamlessly integrates employees, customers, and other vital systems into a unified platform, enhancing productivity and efficiency across the board. By consolidating all critical communications, Teloz strengthens company operations with its omnichannel contact center solution. This versatile system allows businesses to engage with customers through emails, web chats, text messages, and mobile apps via a single, user-friendly interface. The pricing for Teloz's contact center software varies based on an organization's specific needs and configurable features. Key functionalities include international calling, digital communication channels, and CRM connectivity. Businesses benefit from advanced call management, real-time call reporting, and configurable IVR. With features like automatic routing and various auto-dialers (Predictive, Progressive, Preview, and Parallel Predictive), Teloz offers a comprehensive toolset for optimizing customer interactions and improving overall performance.
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Teloz Pricing
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CXone Personal Connection and how does it work?
NICE inContact CXone Personal Connection is a patented proactive predictive dialer that generates more revenue and fewer hang-ups. Set the right tone and connect with more customers in less time. Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota. Reach customers proactively through low-cost channels, like SMS and agentless dialing, with personalized, timely communication. NICE inContact offers the right capabilities and expert services to help you define your compliance needs and reach your goals.
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CXone Personal Connection Pricing
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Ozonetel CloudAgent and how does it work?
Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues.
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Ozonetel CloudAgent Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is DNC LATAM and how does it work?
DNC LATAM gives outbound teams official Do Not Call list access for Mexico (REPEP/PROFECO), Argentina (No Llame/AAIP) and Colombia (RNE/CRC) via one API or CSV. These are official government registries reached through one API or panel CSV; the US FTC list does not include these numbers. Dated compliance certificates are issued for every scrub. Spain, Australia and Singapore are planned, not live. From $500 USD/mo per country.
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Five9 and how does it work?
Five9 is a smart cloud contracting platform developed specifically for digital businesses to bring about the power of cloud technology to customers. It assists the user in engaging the clients on the channel of their choice, streamlining the operations, automating the workflow, and increasing the agility of the business to enhance customer experience. Five9 is a popular AI-based software that is trusted by billions of customers for increasing interactions annually. It aims at providing end-to-end solutions using omni-channel routing, WFO, analytics, and artificial intelligence in order to deliver exceptional business results and increase agent productivity. It further enables digital interaction, quality management, gamification, recording and analytics, and much more. Users can additionally engage, retain, attract, scale, and motivate the best agents from anywhere in the world for your contact centre. You can also optimize your workforce with the powerful tools offered by Five9 apart from motivating and managing your agents to produce exceptional customer results. The pricing plans of the platform are quotation based and the users have to contact their members directly on their official website to get more details.
Read moreSW Score Breakdown
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is VoiceIQ and how does it work?
VoiceIQ is a Cloud communication platform to manage workflows in real-time. The software offers tools to record calls with smart routing for agents for better engagement of customers. The transcription and voice AI used to detect important topics of conversation and flag to agents. Measure metrics for agents to track teams progress. Call Centers make use of the software.
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VoiceIQ Pricing
70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is NICE Predictive Behavioral Routing and how does it work?
Mattersight provides enterprise-grade SaaS solutions for contact centers. It pairs customers to the agent best-suited to handle the customer's unique personality style. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations.
SW Score Breakdown
NICE Predictive Behavioral Routing Pricing
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Sprinklr Service and how does it work?
Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions.
Read moreSW Score Breakdown
72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is UJET and how does it work?
UJET is a contact centre management software that helps enterprises digitally transform their voice channel and improve the customer experience. It also helps brands facilitate seamless communication between agents and end-users, by sending them messages that include photos, videos, screenshots and texts. Call centres can also integrate their UJET platform with various other external CRM, QM and WFM portals. Thus enabling the agents to offer the right kind of information to individual customers quickly. The platform enables enterprises to offer support in more than 15 international languages, facilitating global business growth. It is compliant with SOC 2 Type 2, SOC 1 Type 2 and SOC 3 frameworks as well as FINRA and HIPAA regulations, ensuring complete security of users' data. Muting, escalation and transfer call features offered by UJET is capable of resolving customer related issues efficiently. Call centres can even create new rules or customise the existing ones to route incoming calls as per their needs.
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UJET Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Intradiem and how does it work?
Intradiem software is an AI-Powered Productivity Solution used to integrate with Call Center and Workforce Management Software for workflows. The software offers tools to manage schedule and monitor contact center data in real time. The Average Handle Time (AHT) used to monitor agent state data for better assistance of customers. Collaborate with your team to measure productivity with call handing. Small, Medium companies make use of the software.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Squaretalk and how does it work?
Squaretalk is a low-cost, scalable, and easy-to-use cloud communications platform that provides your sales and support teams with powerful capabilities to increase efficiency and productivity. Your sales and support reps will be able to operate efficiently from anywhere and via the channels that your customers choose. With access to local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, you can quickly establish a global presence. With the native connectors or custom API for computer telephony connection, you can seamlessly link all of your preferred products, such as Zoho, Salesforce, or other popular CRMs. Automations and integrations are made simple with this versatile and secure call center software. Because it's so straightforward, you'll have more time to focus on other aspects of your business. Your sales and support staff will have powerful capabilities to operate efficiently from anywhere and via the channels your customers prefer with this affordable, scalable, and easy-to-use communications platform. Squaretalk is ideal for BPO call centers, businesses with proactive sales, customer service, and retention teams, traders, telemarketers, market researchers, insurance agents, and financial advisers, among others.
Read moreSW Score Breakdown
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is CloudCall and how does it work?
The unrivaled CRM integration of CloudCall unifies your interactions, improves data quality, boosts efficiency, and records all talks. Their integration allows you to work smarter rather than harder, which saves you time and money. They created easy features in their integrations to help you get the most out of your CRM. You can increase your efficiency with CloudCall by making calls with a single click from your CRM or business software. Uploading prepared contact lists into the dialer can help you increase your calling activity. This will automatically dial through the list, allowing you to spend more time talking to your contacts. Local Presence, which allows you to dynamically show a number that is local to the area you are calling, improves pick-up and connection rates. With a single click, you can even leave a pre-recorded voicemail. You'll be able to leave well-composed messages with up to 5 pre-recorded messages, boosting the possibility that your contacts will call back. With CloudCall, you get all of this and more.
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CloudCall Pricing
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