Genesys Cloud CX Pricing: Cost and Pricing plans

Genesys Cloud CX Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Insights for Contact Center Operations Software

The Average Cost of a basic Contact Center Operations Software plan is $34 per month.
Genesys Cloud CX pricing starts at $75/month, which is 121% higher than similar services.
36% of Contact Center Operations Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 9% offer a Freemium Model Allows users to access basic features at no cost..

Genesys Cloud CX 1 $75.00 $75.00 per user / month

For Named License - $75 USD Per User Per Month Billed Annually

For Concurrent License - $110 USD Per User Per Month Billed Annually

Features

Voice Channel
Call Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Interaction and Screen Recording
Virtual Agents
Native Voicebot
Predictive Routing
Agent Copilot
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Start Free Trial

Genesys Cloud CX 2 $115.00 $115.00 per user / month

For Named License - $115 USD Per User Per Month Billed Annually

For Concurrent License - $170 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Quality Assurance and Compliance
Knowledge
Agent Copilot
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening and Engagement
Speech and Text Analytics
Supervisor Copilot
Virtual Supervisor

Start Free Trial

Genesys Cloud CX 3 $155.00 $155.00 per user / month

For Named License - $155 USD Per User Per Month Billed Annually

For Concurrent License - $230 USD Per User Per Month Billed Annually

Features

Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Workforce Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Agent Copilot
Social Listening and Engagement
Supervisor Copilot
Virtual Supervisor

Start Free Trial

Genesys Cloud CX 4 $240.00 $240.00 per user / month

For Named License - $240 USD Per User Per Month Billed Annually

For Concurrent License - $360 USD Per User Per Month Billed Annually

Features

Agent Copilot
Journey Management
30 AI Experience Tokens Per Named Agent
Digital Channels
Voice Channel
Omnichannel Routing
Speech-enabled IVR
Outbound Campaigns
Analytics and Reporting
Unified Communications
Employee Performance
Resource Management
Quality Assurance and Compliance
Knowledge
Forecasting and Scheduling
Speech and Text Analytics
Virtual Agents
Native Bots
Predictive Engagement
Predictive Routing
Social Listening andEengagement
Supervisor Copilot
Virtual Supervisor

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 26/06/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Genesys Cloud CX FAQs

How much does Genesys Cloud CX cost?

The pricing for Genesys Cloud CX starts at $75.00 per user per month. Genesys Cloud CX has 4 different plans:

Genesys Cloud CX 1 at $75.00 per user per month.
Genesys Cloud CX 2 at $115.00 per user per month.
Genesys Cloud CX 3 at $155.00 per user per month.
Genesys Cloud CX 4 at $240.00 per user per month.

Learn more about Genesys Cloud CX pricing.

Does Genesys Cloud CX offer a free plan?

No, Genesys Cloud CX does not offer a free plan.

Learn more about Genesys Cloud CX pricing.

Compare Genesys Cloud CX Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Genesys Cloud CX	75	per month	per user		Genesys Cloud CX Pricing
Aircall	30	per month	per user	+	Aircall Pricing
JustCall	20	per month	per user	-	JustCall Pricing
Vonage Contact Center	-	-	-	-	Vonage Contact Center Pricing
Dialaxy	14.99	per month	per user	+	Dialaxy Pricing
Zoom Contact Center	69	per month	per user	-	Zoom Contact Center Pricing
VICIdial	-	-	-	-	VICIdial Pricing
LiveOps	-	-	-	-	LiveOps Pricing
Magnetis	-	-	-	-	Magnetis Pricing
QEval	-	-	-	+	QEval Pricing

Free Software Alternatives to Genesys Cloud CX

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

3CX Get access to an interactive communication channel by 3CX read more

View Details

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Voice Elevate Business Communication with Smart Management read more

View Details

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Callision Augment your workforce with Callision read more

View Details

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Authkey Powerful Multi-Channel CPaaS Platform read more

View Details

Genesys Cloud CX Alternatives

View All Genesys Cloud CX Alternatives

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Zendesk Support Suite Customer service software for the best customer experience read more

4.3 7,211 user ratings

Get Free Trial

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Vonage Contact Center A Contact Center Software for Business read more

4.5 104 user ratings

Visit Website

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Aircall Best call center software for you read more

4.3 2,347 user ratings

Visit Website

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Featured

Consio AI-Powered Phone Platform for Smarter Shopify Sales & Support read more

Visit Website

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

JustCall Get your business growing with JustCall read more

View Details

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dialaxy Cloud-Based Contact Center Solution read more

View Details

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoom Contact Center Elevate Customer Engagement with Seamless, Intelligent Interactions read more

View Details

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

VICIdial Predictive dialer for open source call center software read more

View Details

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveOps A unified portal for all of your modern communicational needs read more

1.2 14 user ratings

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Magnetis Call-tracking: phone call analytics read more

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

QEval Customizable contact center quality monitoring solution read more

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

StringeeX Choose a reliable and smart call solution, and improve work efficiency read more

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

i2x Making conversation analytics easy and simple read more

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

3CX Get access to an interactive communication channel by 3CX read more

View Details

Genesys Cloud CX Pricing

Pricing Insights for Contact Center Operations Software

Genesys Cloud CX FAQs

Compare Genesys Cloud CX Pricing Against Competitors

Free Software Alternatives to Genesys Cloud CX

Genesys Cloud CX Alternatives

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers