Giant Rocketship Alternatives and Competitors

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets.

BoldDesk is a cloud-based, modern ticketing software that helps you manage support email, collaborate with peers, automate repetitive operations, and improve customer experience. Organize all of your support requests in one place, route them to the right agents, personalize support creation forms, collaborate with your peers, and boost agent efficiency. BoldDesk helps agents enhance productivity and respond to support queries more quickly, which keeps things moving. Create a business-specific operation workflow using no-code automation to perform recurring manual operations at each level of the ticket life cycle. SLAs allow you to specify the response and resolution times for tickets automatically. Convert all incoming customer service emails to tickets and respond by email. To see a subset of tickets, use advanced filters. Filtered views can be saved and shared with a complete organization or a specific group. With commonly used saved answer templates, you can respond to tickets quickly. Agents can keep track of how long they spend on each ticket. You can attach a ticket to another ticket using the link-ticket feature. This function can be used to connect related or child tickets, as well as to split larger tickets.

TOPdesk is a service management software that helps businesses to easily connect with customers and meet their expectations. This easy to use solution allows businesses to spend less time on registering tickets and more time on delivering the best possible services. It makes it possible for companies to easily integrate their favourite tools. TOPdesk helps to reduce the workload of IT teams related to handling tickets, solving problems faster and sharing knowledge. Users can automate their processes so they can work together with other departments and improve efficiency. With its omnichannel support, businesses can help their customers through a channel appropriate for the latter. Moreover, detailed metrics offered by the software, helps businesses measure their departments’ performance and improve their services. The facilities department can utilise the software’s easy-to-use interface to perform all of their tasks easily, whether it’s monitoring orders or scheduling important repairs. TOPdesk, with included features and flexibility, is useful for every type of business, such as CAFM, ITSM, ESM and more.

Apptivo Help Desk software can be run on several platforms like Mac, Window, iOS, Android etc. The software is available as cloud-based one and also in SaaS form. Help desk features included are automated routing, SLA or Contract management, knowledge base management and also ticket management. The tool further includes data level access restrictions and email templates. You can create custom views and edit fields, share sections across apps due to the software being highly customizable. Apptivo Help Desk software facilitates resolving tickets faster and on a consistent basis.You can also set strategies to auto-convert customer emails to tickets to ensure no tickets are missed.

ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.

Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.

mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians.

SherpaDesk is an advanced helpdesk software that offers comprehensive all rounder support to business houses engaged with IT Management, Education, Accounting and Consulting services. The software creates a detailed combination of business relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking and more facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond and report on an individual support ticket generated by customers in a hassle-free manner. Along with this, the software also helps to keep the projects on track. Business houses will never miss their billable dates with the help of the time tracking feature offered by the particular solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms ensuring accurate monitoring of the same. Payments and invoice related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision making.

With Microsoft Flow, you can create automated workflows that connect your services and apps. This means that you can ensure your data and files synced. To save you time and boost your productivity, you can use Microsoft Flow to turn time-consuming, repetitive tasks into multi step workflows. One example of this would be capturing Tweets and then saving them as email newsletter subscribers in Mailchimp or as sales leads to follow up on in Microsoft Dynamics 365. If you want to be able to quickly respond to and process different types of requests –– anything from documents to sales opportunities to travel plans and even time off – you can create, use and share automated approval workflows. Flow helps you make better decisions in your workflows. You can also connect to on-premises data and cloud based services in a secure way to harness the data you are already collecting.

Build time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of pre-built connectors. Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services. Automate time-consuming manual tasks with built-in AI capabilities, giving you more time to focus on strategic, high-value opportunities. Build powerful end-to-end business solutions by connecting Power Automate across the entire Microsoft Power Platform and to Office 365, Dynamics 365, Azure, and hundreds of other apps to drive innovation across your entire organization.

Winshuttle software is used for data movement, validation, and collection of SAP (system applications and products in data processing) ERP (Enterprise resource planning) data. It empowers business teams to make their processes faster and their data better. At winshuttle, business users are empowered to manage their data and processes with the support and enablement of their departments. The platform lets you take control of your core master data and drive better business outcomes with its seamless suite of Product Information Management, Digital Asset Management, and Master Data Management capabilities. You can digitize the SAP process from simple capital expense requests to complex product launches involving multiple teams and SAP data objects. You can create or update multiple related records in a single form with SmartTable technology. You can handle complex projects with dynamic process linking and check the data quality with the live SAP validation from a form or Excel workbook. Users can also create or update data instantly in SAP using the direct and secure RFC call feature.

Built.io Flow an intelligent iPaaS to power your business workflows. Use the intuitive, drag-and-drop user interface to design, assemble, and deploy workflows for cloud and on-premise apps. Create multiple branches within a workflow, execute recursive tasks using Loop, or use Switch to execute certain paths based on cases. Include Data Mapper in workflows for custom output structure. Keep your customer data at your fingertips to respond to customer queries better and resolve tickets faster in popular CRM tools like Intercom, Zendesk, and SugarCRM.

Nintex Promapp is a comprehensive business process mapping software that enables organizations to encourage collaboration, increase accountability and improve essential processes in real-time. The software can be used to turn complex process maps, procedure documents, and Visio charts into simple, clean and accessible process maps in real-time. Businesses can even depend on the same to create consistent process maps and easily change and enhance individual processes as per need. Nintex Promapp comes loaded with customizable dashboards where individual processes and actions can be displayed to make them visible to all employees. Moreover, a variety of advanced collaboration tools featured by the same make it easy for companies to share updates with team members and receive feedback in real-time. With Nintex Promapp, users can easily configure approvers, editors, and stakeholders to make changes in the processes with just a single click. The software empowers the entire team to collaborate effectively and optimize processes by adding #LEAN, #Waste, and #OFI tags to individual processes. Moreover, RACI table updates, automated changelogs, stakeholder-wise email notifications help with enhanced process audibility and engagement levels.

IBM Blueworks Live is an intuitive software that provides a proper collaborative environment to build and improve business processes through mapping. This software comes with an easily accessible web interface that facilitates seamless analysis and documentation of essential business processes without even downloading anything. Large teams can depend on the same to start with mapping on new or existing business processes within a few minutes. They can also invite clients or external members to review or edit process maps on the go. IBM Blueworks Live even helps to identify efficiencies of business processes through its skilled power tools and easy-to-use user interface. The software features a collaborative approach to maximise business growth by deriving accurate data and smooth workflow. A walkthrough processing technology incorporated within, help stakeholders engage with visual process steps in real-time. Further, the simple process automation functionality of IBM Blueworks Live, helps users disseminate information that best suits their individual needs. Users can even depend on the Process Playbook feature to improve focus in real-time.

Box Relay with its no-coder interface, helps IT teams set up individual workflows and get multiple business processes monitored in a hassle-free manner. Enterprises can set repetitive tasks on automation and get business processes like onboarding, content review and contract approvals streamlined in no-time. Conditional logic feature within the particular, enables users to route content leveraging multiple metadata fields. The software can also be used to facilitate real-time collaboration with business partners, vendors and clients, allowing an accurate flow of business relevant contents. Box Relay, offers an exportable audit history, depicting the running status of any particular workflow. It features pre-built integrations with external apps like DocuSign and O365, enabling a seamless flow of individual content. A dashboard feature within the particular offers a comprehensive view of the entire workflow-based audit history with exportable reports. Admins can also monitor access rights related to workflow generation and business process monitoring.

IBM Business Automation Workflow helps users in automating their digital space, besides enhancing productivity and efficiency levels on the go, backed by proper insights. As a key capability of IBM Cloud Pak for Business Automation, the software unites information, users and processes in real-time, helping them to automate digital workflows as per convenience. Further, admins can also rely on the same to facilitate seamless collaboration between teams, generate workflows that are capable of enhancing productivity levels, besides gaining new insights to resolve cases on the go and driving enhanced business outcomes accordingly. Further, IBM Business Automation Workflow’s integrated BPM and case management service can be relied upon to standardise and consolidate task-specific work as per need, facilitating seamless prioritisation. Users can also create a combination of case centric and process-centric work within repeatable business workflows. The integrated feature suite of IBM Business Automation Workflow is loaded with multiple functionalities like workflow management, content-centric applications, virtual machines & container technologies, built-in analytics and more.

IBM Operation business decision manager is a DBA (digital business automation) platform that enables you to automate, discover, analyse, capture, and govern important business decisions in the cloud or on-premises. It is a division of IBM Business Automation Cloud and helps you govern, automate, and evaluate rules-based business decisions. With high precision and customisation, the solution can decide on promotional offers, approve a loan or detect a cross-sell opportunity. You can organize the process of deployment, discovery, updating, simulation, and testing. Without coding, you can discover, author, and preserve business decisions and deploy on-premises or in your preferred cloud environment. You can empower people to explain how decisions are made, prototype, and test them before they are put into production. Users can utilize interfaces that allow them to quickly write, create, and test decision models. With this software, anyone can participate in implementing, developing, managing, and modifying the rules of your organization with ease. Additionally, a Cloud Express version of the solution is available for enterprises that require less-complex applications with smaller transaction volumes.

Zoho Flow is an app integration software that ties all the apps together and automates business workflows. This is done by connecting all the apps to the Zoho Flow in a way that makes processes break away from information silos. Users can connect their key applications that ensure that information seamlessly flows between them. They can even receive timely emails, reports, records, etc. that helps them to move the apps between different infrastructures easily. They can then automate processes extensively with multi-flow steps to deliver routine tasks that disrupt productivity. Teams can easily work together to build workflows that connect information across departments. And with a dynamic builder, users can stop wasting time at coding complex integrations by setting up multiple triggers and drop actions that easily integrate apps. Moreover, a collection of pre-built flows delivers productive off-the-shelf solutions. Different apps that can be integrated include Asana, Slack, Gmail, Trello, and more.

Vitria’s BusinessWare combines Enterprise Service Bus functionality with capabilities for business process management and event-driven integration, all in the same unified modeling and execution environment. Orchestrate both system-to-system interactions and manual process steps. In addition, BusinessWare is the platform for Vitria’s specialized process applications for the telecommunications and healthcare sectors. Use external services, make external business logic available as services, and make process logic within BusinessWare available as services for use by other IT assets.