Pendo

About Pendo

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively.

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Pricing

Free Trial Available
Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Pendo Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Free Free

Features

1 Web app key
1 Mobile app key (for iOS, Android)
Up to 1,000 monthly active users
Unlimited feature and page tagging
Use of In-app guides

Team Custom

Features

Everything in free plus:
Single app key for web or mobile
Customizable monthly active users
Analytics
In-app guides
API access

Pro Custom

Features

Includes features of Portfolio Edition plan, plus
Feedback
Roadmap
Enterprise integrations
Security audit
SAML 2.0 SSO
CNAME records

Enterprise Custom

Features

Everything in Pro plus
1 additional application key for web or mobile
Pendo install on a dev environment
Up to 3 integrations
Security audit
24/5 Live chat support & faster SLAs

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 02/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Pendo Reviews

User Rating

4.6/5 (Based on 2,488 Ratings)

Rating Distribution

Excellent
67.4%
Very Good
29.1%
Average
2%
Poor
1.1%
Terrible
0.4%

User Sentiments

Ease of Use, In-Depth Analytics, Effective Customer Communication, Flexible Guides

Limited Customization Options, Steep Learning Curve, Mobile Functionality, Confusing User Interface

Do You Use Pendo?

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Review Summary

Overall, Pendo receives positive feedback from users for its intuitive interface, ease of use, and powerful analytics capabilities. Customers appreciate its comprehensive set of features, including user onboarding, in-app messaging, and product analytics. Pendo is also praised for its strong customer support and its ability to provide valuable insights into user behavior. However, some users have mentioned occasional technical glitches and a need for more granular control over certain features. Additionally, some have expressed concerns regarding the pricing structure and the steep learning curve associated with implementing and customizing the platform.

Pros

Empowers product teams to proactively engage users, gather feedback, and drive product adoption.
Easytouse interface and customizable features allow for seamless integration into existing workflows.