Home/Product Analytics Software/Pendo vs Gainsight PXUpdated on: January 27, 2023

Compare Pendo vs Gainsight PX

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Overview

Summary

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. ..show more

Gainsight PX is a product experience monitoring solution that offers detailed insights on product-based engagement levels and user analytics, enhancing business growth. It empowers organizations with a detailed user-centric understanding of particular products, enabling them to gather feedback and design in-app modules like guides, walkthroughs, etc. for enhanced adoption and on-boarding. Powerful analytics offered by the software, facilitates on-time detection of relevant drop-off points. An automatic instrumentation technology offered by the software including retroactive tracking and on-time product based feature mapping, reduces workload and employee hours. Gainsight PX features a codeless technology, letting users deploy features without developer resources. It also enables organizations to send emails, and notifications, based on usage or non-usage. Brands can generate user-specific targeted surveys within the software, they can opt for pre-built templates regarding the particular. Business houses can get the overall user experience improved by scheduling automated in-person follow-ups as per the accumulated responses. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Raleigh, North Carolina - 27601 / +1 919-275-5477

San Francisco, California / +1 888-623-8562

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Web app key
  • 1 Mobile app key (for iOS, Android)
  • Up to 1,000 monthly active users
  • Unlimited feature and page tagging
  • Use of In-app guides

Team
Custom

Features

  • Everything in free plus:
  • Single app key for web or mobile
  • Customizable monthly active users
  • Analytics
  • In-app guides
  • API access
Pro
Custom

Features

  • Includes features of Portfolio Edition plan, plus
  • Feedback
  • Roadmap
  • Enterprise integrations
  • Security audit
  • SAML 2.0 SSO
  • CNAME records
Enterprise
Custom

Features

  • Everything in Pro plus
  • 1 additional application key for web or mobile
  • Pendo install on a dev environment
  • Up to 3 integrations
  • Security audit
  • 24/5 Live chat support & faster SLAs
View Price Page
Starter
$500 /User/Month

Free version limited to a single product and 500 emails per month
500 users: $500 per month
1000 users: $1000 per month
1500 users: $1500 per month
2000 users: $2000 per month

Features

  • No Code-Product Mapper
  • Feature Hierarchy
  • Custom User & Account Attributes
  • Product Analytics: User & Account, Feature Adoption, Cohort Retention, Funnel Analysis, Path Analysis
  • In-App User Engagements: Guides, Dialogs, Hotspots, Badges
  • Surveys: Net Promoter Score (NPS), Customer Effort Score (CES), Ratings, Multi-Question
  • User Feedback Widget
  • Knowledge Center
  • Paywalls
  • Engagement Throttling
  • Trigger & Batch
  • Platform / Integration: Gainsight CS, Segment, Salesforce
Growth
Custom

Features

  • For more than 2000 users
  • Includes features of the Starter plan, plus
  • Product Instrumentation: Multi-Product Support, Custom Event Tracking with Global Context
  • Product Analytics: Custom Analytics Builder
  • Platform / Integration: Slack, Zendesk, User / Role-Based Access Control, HMAC Verification, Native Mobile SDK (iOS & Android), Amazon S3, REST API
View Price Page

SCREENSHOTS

Pendo Screenshots
View 4 screenshot(s)
Gainsight PX Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Intercom
  • WordPress
  • DOMO
  • Slack
  • Confluence
  • Segment
  • Looker
  • Drift
  • FullStory
  • Zendesk Chat
  • InVision
  • Salesforce
  • Zapier
  • Slack
  • Salesforce
  • Segment

ALTERNATIVES

Top alternatives to Pendo

Hotjar
Hotjar
Appcues
Appcues
Heap
Heap
FullStory
FullStory
WalkMe
WalkMe

Top alternatives to Gainsight PX

Totango
Totango
Amplitude
Amplitude
Pendo
Pendo
Jira
Jira
Aha!
Aha!