Home/Compare/Pendo vs Gainsight PX
Updated on: October 26, 2020

Pendo vs Gainsight PX

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Overview

Summary

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. ..read more

Gainsight PX’s Product Experience Platform empowers product owners with the tools to deeply understand user behavior, drive product adoption, and collect user feedback. Behavior-driven personalized playbooks that increase product adoption, drive engagement and help users find value in the product features faster. Gainsight's product experience software enables the user to track every step of the user's journey and fully understand how they're interacting with the product over time. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Raleigh, North Carolina - 27601 / +1 919-275-5477

San Francisco, California / +1 888-623-8562

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Product Edition
Custom

Choose the features you need to improve onboarding, activation, retention, growth, and planning at scale.

Features

  • Insights
  • Sentiment
  • Guidance
  • Feedback (optional)
  • Roadmap (optional)
  • Retroactive data history
  • Unlimited user seats
  • API access
  • Online support
  • GDPR, EU Privacy Shield, SOC2 (web-only)

Add-on Services and Support

  • Professional Services
  • Premium Support
  • Data Scrub Services
Portfolio Edition
Custom

Optimize your customer’s experience between multiple apps and across web and mobile.

Features

  • Includes features of Product Edition plan, plus
  • Data unified across multiple apps
  • Web and mobile
Enterprise Edition
Custom

Guide the product journey, scale efficiencies, and drive new revenue with a single, integrated platform.

Features

  • Includes features of Portfolio Edition plan, plus
  • Feedback
  • Roadmap
  • Enterprise integrations
  • Security audit
  • SAML 2.0 SSO
  • CNAME records
View Price Page
Starter
$500 /User/Month

Free version limited to a single product and 500 emails per month
500 users: $500 per month
1000 users: $1000 per month
1500 users: $1500 per month
2000 users: $2000 per month

Features

  • No Code-Product Mapper
  • Feature Hierarchy
  • Custom User & Account Attributes
  • Product Analytics: User & Account, Feature Adoption, Cohort Retention, Funnel Analysis, Path Analysis
  • In-App User Engagements: Guides, Dialogs, Hotspots, Badges
  • Surveys: Net Promoter Score (NPS), Customer Effort Score (CES), Ratings, Multi-Question
  • User Feedback Widget
  • Knowledge Center
  • Paywalls
  • Engagement Throttling
  • Trigger & Batch
  • Platform / Integration: Gainsight CS, Segment, Salesforce
Growth
Custom

Features

  • For more than 2000 users
  • Includes features of the Starter plan, plus
  • Product Instrumentation: Multi-Product Support, Custom Event Tracking with Global Context
  • Product Analytics: Custom Analytics Builder
  • Platform / Integration: Slack, Zendesk, User / Role-Based Access Control, HMAC Verification, Native Mobile SDK (iOS & Android), Amazon S3, REST API
View Price Page

SCREENSHOTS

Pendo Screenshots
View 4 screenshot(s)
Gainsight PX Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Intercom
  • WordPress
  • DOMO
  • Slack
  • Confluence
  • Segment
  • Looker
  • Drift
  • FullStory
  • Zendesk Chat
  • InVision
  • Salesforce
  • Zapier
  • Slack
  • Salesforce
  • Segment

ALTERNATIVES

Top alternatives to Pendo

Amplitude Analytics
WalkMe
Mixpanel
Google Analytics
Whatfix

Top alternatives to Gainsight PX

Pendo
Google Analytics
Jira
Aha!
productboard