Opsgenie

Opsgenie Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Incident Management Software

The Average Cost of a basic Incident Management Software plan is $9 per month.
Opsgenie pricing starts at $9.45/month, which is 5% higher than similar services.
50% of Incident Management Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 41% offer a Freemium Model Allows users to access basic features at no cost..

MONTHLY YEARLY

Free Free

Basic Alerting and On-Call Management for Small Teams

Features

Up to 5 Users
Alerts & Notifications
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimited
- Android/iOS Push Notifications: Unlimited
- SMS/Voice Notifications (US & Canada): 100 SMS Notifications (Account Wide) Voice Notifications Not Included.
- SMS/Voice Notifications (International): 100 SMS Notifications (Account Wide) Voice Notifications Not Included
Access to Opsgenie APIs
- API Request Limits - # of Users x1000
Mobile Apps
- iOS App
- Android App
Teams
- Team-Based Organization and Visibility
- Data Segmentation
On-call Management
- Routing Rules
- Schedules
- Escalations
Reliable Alerting
- Optional Alert Fields
- Alert Lifecycle Tracking
- Alert Classification (Tags)
Monitoring Integrations
- Monitoring Integrations
ChatOps Integrations
- ChatOps Integrations
Enterprise Scalability & Control
- Data Encryption
Support
- Data Retention - 3 Months
- Customer Support Coverage - Community

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Essentials $9.45 $11.55 per user / month

Alerting and Incident Management, Optimized for Simplicity

$9.45 Per User Per Month Billed Annually

Features

Alerts & Notifications
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimited
- Android/iOS Push Notifications: Unlimited
- SMS/Voice Notifications (US & Canada): # of Users x100
- SMS/Voice Notifications (International): # of Users x25
- Additional SMS/Voice Notifications (US & Canada): $0.10 Per Notification
- Additional SMS/Voice Notifications (International): $0.35 Per Notification
Access to Opsgenie APIs
- API Request Limits - # of Users x1000
Mobile Apps
- iOS App
- Android App
- Opsgenie for BlackBerry Dynamics
Teams
- Team-Based Organization and Visibility
- Data Segmentation
On-call Management
- Routing Rules - 1 Rule Maximum
- Schedules
- Escalations
Reliable Alerting
- Optional Alert Fields
- Alert Lifecycle Tracking
- Alert Classification (Tags)
Monitoring Integrations
- Monitoring Integrations
ChatOps Integrations
- ChatOps Integrations
Customizable/Flexible Bi-directional Integrations
- Built-in Integration with Jira
- Built-in Integration with Jira Service Management
Service-based Organization
- Team-Based Service Management
- Service Status Pages
- Service-to-service Relationships
Incident Management
- Incidents: 100 Incidents Per Month (Account-wide)
- Manual Alert to Incident Roll-up
- Incident Timeline
- ChatOps Integrations for Incident Management
- Incident Postmortems: Up to 5 Postmortems Per Month
Enterprise Scalability & Control
- Data Encryption
Advanced Reporting & Analytics
- Downloadable & Schedulable Reports
- Resource Usage Reports
Support
- Data Retention: 6 Months
- Customer Support Coverage: E-mail & Chat

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Standard $19.95 $24.15 per user / month

Unlimited Alerting and Incident Management, Built for Flexibility

$19.95 Per User Per Month Billed Annually

Features

Alerts & Notifications
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimited
- Android/iOS Push Notifications: Unlimited
- SMS/Voice Notifications (US & Canada): Unlimited
- SMS/Voice Notifications (International): Unlimited
- Additional SMS/Voice Notifications (US & Canada): Free
- Additional SMS/Voice Notifications (International): Free
Access to Opsgenie APIs
- API Request Limits: Unlimited
Mobile Apps
- iOS App
- Android App
- Opsgenie for BlackBerry Dynamics
Teams
- Team-Based Organization and Visibility
- Data Segmentation
On-call Management
- Routing Rules - 100 Rule Maximum
- Schedules
- Escalations
Reliable Alerting
- Optional Alert Fields
- Alert Lifecycle Tracking
- Alert Classification (Tags)
Monitoring Integrations
- Monitoring Integrations
ChatOps Integrations
- ChatOps Integrations
Rich Actionable Alerts
- Automated Opsgenie Actions
- Advanced Alert Enrichment
- Advanced Alert Customization
- Custom Alert Actions
- Alert and Notification Policies
Customizable/Flexible Bi-directional Integrations
- Built-in Integration with Jira
- Built-in Integration with Jira Service Management
- Outbound Integrations
- Bi-directional Integrations with ITSM Tools
- Integrations with In-house/On-premise Systems
- Action Mappings System
Advanced Call Center
- Incoming Phone Call Routing (Phone Number Access): 1 Number Included: $10 each additional phone number
- Incoming Phone Call Routing (Within the US & Canada): 100 minutes included. $0.10/each additional minute.
- Incoming Phone Call Routing (International): $0.35 per minute
Advanced operations tooling
- Heartbeat Monitoring
Access management
- Single Sign-On
- Atlassian Guard Standard
Service-based Organization
- Team-Based Service Management
- Service Status Pages
- Service-to-service Relationships
- Service Operations through APIs
Incident Management
- Incidents: Unlimited
- Manual Alert to Incident Roll-up
- Incident Timeline
- ChatOps Integrations for Incident Management
- Automatic Alert to Incident Roll-up
- Incident Investigation
- Incident Operations through API
- Incident Postmortems: Unlimited
Enterprise Scalability & Control
- Data Encryption
- Custom User Roles
- Central Notification Rule Management
Advanced Reporting & Analytics
- Downloadable & Schedulable Reports
- Resource Usage Reports
- Monthly Overview Analytics
- Operational Efficiency Analytics
- User & Team Productivity Analytics
- On-call Analytics
- DevOps Metrics
Support
- Data Retention: 1 Year
- Customer Support Coverage: E-mail & chat

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Enterprise $31.90 $38.50 per user / month

Advanced Incident Management with Enterprise Collaboration & Business Visibility

$31.90 Per User Per Month Billed Annually

Features

Alerts & Notifications
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimited
- Android/iOS Push Notifications: Unlimited
- SMS/Voice Notifications (US & Canada): Unlimited
- SMS/Voice Notifications (International): Unlimited
- Additional SMS/Voice Notifications (US & Canada): Free
- Additional SMS/Voice Notifications (International): Free
Access to Opsgenie APIs
- API Request Limits: Unlimited
Mobile Apps
- iOS App
- Android App
- Opsgenie for BlackBerry Dynamics
Teams
- Team-Based Organization and Visibility
- Data Segmentation
On-call Management
- Routing Rules - 100 Rule Maximum
- Schedules
- Escalations
Reliable Alerting
- Optional Alert Fields
- Alert Lifecycle Tracking
- Alert Classification (Tags)
Monitoring Integrations
- Monitoring Integrations
ChatOps Integrations
- ChatOps Integrations
Rich Actionable Alerts
- Automated Opsgenie Actions
- Advanced Alert Enrichment
- Advanced Alert Customization
- Custom Alert Actions
- Alert and Notification Policies
Customizable/Flexible Bi-directional Integrations
- Built-in Integration with Jira
- Built-in Integration with Jira Service Management
- Outbound Integrations
- Bi-directional Integrations with ITSM Tools
- Integrations with In-house/On-premise Systems
- Action Mappings System
Advanced Call Center
- Incoming Phone Call Routing (Phone Number Access): 1 Number Included: $10 each additional phone number
- Incoming Phone Call Routing (Within the US & Canada): 100 minutes included. $0.10/each additional minute.
- Incoming Phone Call Routing (International): $0.35 per minute
Advanced operations tooling
- Heartbeat Monitoring
Access management
- Single Sign-On
- Atlassian Guard Standard
Service-based Organization
- Team-Based Service Management
- Service Status Pages
- Service-to-service Relationships
- Service Operations through APIs
- Service Subscriptions
- Service and Infrastructure Health Analysis
- External Services
Incident Management
- Incidents: Unlimited
- Manual Alert to Incident Roll-up
- Incident Timeline
- ChatOps Integrations for Incident Management
- Automatic Alert to Incident Roll-up
- Incident Investigation
- Incident Operations through API
- Incident Command Center
- Incident Templates
- Advanced Post Incident Analysis
- Incident Postmortems: Unlimited
Company-wide Communication
- Web Conference Bridge
- Free Stakeholder Communications
Enterprise Scalability & Control
- Data Encryption
- Custom User Roles
- Central Notification Rule Management
- Edge Encryption
Advanced Reporting & Analytics
- Downloadable & Schedulable Reports
- Resource Usage Reports
- Monthly Overview Analytics
- Operational Efficiency Analytics
- User & Team Productivity Analytics
- On-call Analytics
- DevOps Metrics
- Conference Attendance & Efficiency Analytics
- Post Incident Analysis Reporting
- Service and Infrastructure Health Analysis
- User Management Report
Support
- Data Retention: Unlimited
- Customer Support Coverage: 24/7 E-mail, Chat & Phone

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Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 03/01/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Opsgenie FAQs

Is Opsgenie being discontinued?

New sales ended 4 June 2025. Atlassian is migrating Opsgenie capabilities into Jira Service Management and Compass, with migration options through 5 April 2027.

Is Opsgenie free with Jira Service Management?

On-call and incident features powered by Opsgenie are included in Jira Service Management plans, with more automation and users in Premium and Enterprise.

What is the difference between xMatters and Opsgenie?

Both handle on-call, routing, and incident response. Opsgenie is now part of the Atlassian ITSM stack and integrates tightly with JSM. xMatters is vendor-neutral with deep workflow automation across DevOps tools. Choose based on your incident ecosystem.

How much does Opsgenie cost?

The pricing for Opsgenie starts at $9.45 per user per month. Opsgenie has 3 different plans:

Essentials at $9.45 per user per month.
Standard at $19.95 per user per month.
Enterprise at $31.90 per user per month.

Opsgenie also offers a Free Plan with limited features.

Learn more about Opsgenie pricing.

Does Opsgenie offer a free plan?

Yes, Opsgenie offers a free plan.

Learn more about Opsgenie pricing.

Compare Opsgenie Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Opsgenie	9.45	per month	per user		Opsgenie Pricing
xMatters	16	per month	per user	+	xMatters Pricing
PagerDuty	10	per month	per user	+	PagerDuty Pricing
Amixr	8	per month	per user	-	Amixr Pricing
PagerTree	10	per month	per user	+	PagerTree Pricing
AlertOps	5	per month	per user	+	AlertOps Pricing
StatusCast Incident Management	3.6	per month	per user	+	StatusCast Incident Management Pricing
Splunk On-Call	-	-	-	+	Splunk On-Call Pricing
Spike.sh	7	per month	per user	+	Spike.sh Pricing
Jira Service Desk	23.8	per month	per user	+	Jira Service Desk Pricing

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xMatters Extend the efficiency level of your business read more

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerDuty Real-Time Operations To Ensure More Productivity read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Amixr Receive Alerts in Minutes read more

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

PagerTree Intelligent alert routing for the modern team read more

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AlertOps Automate incident response with real-time operational intelligence read more

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StatusCast Incident... Incident Management Software for Planned and Sudden Events read more

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Opsgenie Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

85%

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Opsgenie Integrations

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Zapier iPaaS Software

Jira Product Management Software

Opsgenie Pricing

Pricing Insights for Incident Management Software

Opsgenie FAQs

Compare Opsgenie Pricing Against Competitors

Free Software Alternatives to Opsgenie

Opsgenie Alternatives

Opsgenie Features

Incident Management Features

Opsgenie Integrations

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