Home/Incident Management Software/PagerDuty vs OpsgenieUpdated on: March 2, 2024

Compare PagerDuty vs Opsgenie

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously. ..show more

Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / 1-650-989-2965

Austin, Texas / +15126403000

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$10 /User/Month

$10 per user per month up to 6 users

$15 per user per month after that

Features

  • Unlimited domestic phone / SMS notifications
  • Unlimited API calls
  • No maintenance windows ever
Team
$35 /User/Month

Features

  • Includes Starter Plan features, plus
  • Unlimited global phone / SMS notifications
  • 350+ out of the box integrations
  • Response orchestration
  • Status dashboard
Business
$47 /User/Month

Features

  • Includes Team Plan features, plus
  • SSO and advanced permissions
  • Advanced ITSM Integrations
  • Unlimited data access
  • Telephone support
Digital Operations
Custom

Features

  • Includes Business Plan features, plus
  • Suite of add-on products
  • Fully automated technical and business incident response
  • Machine learning-based event management
  • Advanced analytics with recommendations
  • Visibility console
View Price Page
Free
Free

Features

  • Up to 5 users
  • Number of Alerts: Unlimited
  • E-mail Notifications: Unlimited
  • Android/iOS Push Notifications: Unlimited
  • SMS/Voice Notifications (US & Canada): 100 SMS notifications (account-wide)
  • SMS/Voice Notifications (International): 100 SMS notifications (account-wide)
  • API Request Limits
  • iOS App
  • Android App
  • Optional Alert Fields
  • Alert Lifecycle Tracking
  • Alert Classification (Tags)
  • ChatOps Integrations
  • Data Retention: 3 months
Essentials
$11 /User/Month

Features

  • Includes Free Plan features, plus
  • SMS/Voice Notifications (US & Canada): # of users x100
  • SMS/Voice Notifications (International): # of users x25
  • Additional SMS/Voice Notifications (US & Canada): $0.10 per notification
  • API Request Limits: # of users x1000
  • Opsgenie for BlackBerry Dynamics
  • Downloadable & Schedulable Reports
  • Resource Usage Reports
  • Bi-directional Integration with Jira Service Desk
  • Bi-directional Integration with Jira Software
  • Data Retention: 6 months
Standard
$23 /User/Month

Features

  • Includes Essentials Plan features, plus
  • SMS/Voice Notifications (US & Canada): Unlimited
  • SMS/Voice Notifications (International): Unlimited
  • Additional SMS/Voice Notifications (US & Canada): Free
  • API Request Limits: Unlimited
  • Automated Opsgenie Actions
  • Advanced Alert Enrichment
  • Advanced Alert Customization
  • Custom Alert Actions
  • Alert and Notification Policies
  • Bi-directional Integrations with ITSM Tools
  • Action Mappings System
  • Incoming Phone Call Routing (US & Canada): $0.10 per minute (100 minutes free)
  • Incoming Phone Call Routing (Phone Number): $10 per num/month (1 free)
  • Incoming Phone Call Routing (International): $0.35 per minute
  • Heartbeat Monitoring
  • Single Sign-On
  • Data Retention: 1 year
Enterprise
$35 /User/Month

Features

  • Includes Standard Plan features, plus
  • External Services
  • Service Status Pages
  • Service Subscriptions
  • Service and Infrastructure Health Analysis
  • Team-Based Service Management
  • Planning and Scenarios
  • Alert to Incident Roll-up
  • Incident Command Center
  • Advanced Post Incident Analysis
  • Incident Postmortems
  • Real-time incident event tracking
  • Conference Attendance & Efficiency Analytics
  • Post-Incident Analysis Reporting
  • Service and Infrastructure Health Analysis
  • Incident Postmortems
  • Data Retention: Unlimited
View Price Page

SCREENSHOTS

PagerDuty Screenshots
View 5 screenshot(s)
Opsgenie Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • Dynatrace
  • Slack
  • Salesforce
  • Jira
  • Slack
  • Zapier
  • Jira

ALTERNATIVES

Top alternatives to PagerDuty

Jira
Jira
Splunk Cloud
Splunk Cloud
VictorOps
VictorOps
Datadog APM
Datadog APM
xMatters
xMatters

Top alternatives to Opsgenie

xMatters
xMatters
Zendesk Talk
Zendesk Talk
VictorOps
VictorOps
Datadog APM
Datadog APM
PagerDuty
PagerDuty