Opsgenie Pricing, Reviews and Features (April 2024)

About Opsgenie

Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity.

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Pricing

Free Trial Available
Starts at $9.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

84%
Reviews

92%
Momentum

63%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Opsgenie Features

Show Feature Explanation

Show Missing Features

Incident Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

84%

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption

Audit Trail

A record of changes made in chronological order of a user or activity

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

CAPA

Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Opsgenie Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

Up to 5 users
Number of Alerts: Unlimited
E-mail Notifications: Unlimited
Android/iOS Push Notifications: Unlimited
SMS/Voice Notifications (US & Canada): 100 SMS notifications (account-wide)
SMS/Voice Notifications (International): 100 SMS notifications (account-wide)
API Request Limits
iOS App
Android App
Optional Alert Fields
Alert Lifecycle Tracking
Alert Classification (Tags)
ChatOps Integrations
Data Retention: 3 months

Essentials $9.00 $11.00 per user / month

Features

Includes Free Plan features, plus
SMS/Voice Notifications (US & Canada): # of users x100
SMS/Voice Notifications (International): # of users x25
Additional SMS/Voice Notifications (US & Canada): $0.10 per notification
API Request Limits: # of users x1000
Opsgenie for BlackBerry Dynamics
Downloadable & Schedulable Reports
Resource Usage Reports
Bi-directional Integration with Jira Service Desk
Bi-directional Integration with Jira Software
Data Retention: 6 months

Standard $19.00 $23.00 per user / month

Features

Includes Essentials Plan features, plus
SMS/Voice Notifications (US & Canada): Unlimited
SMS/Voice Notifications (International): Unlimited
Additional SMS/Voice Notifications (US & Canada): Free
API Request Limits: Unlimited
Automated Opsgenie Actions
Advanced Alert Enrichment
Advanced Alert Customization
Custom Alert Actions
Alert and Notification Policies
Bi-directional Integrations with ITSM Tools
Action Mappings System
Incoming Phone Call Routing (US & Canada): $0.10 per minute (100 minutes free)
Incoming Phone Call Routing (Phone Number): $10 per num/month (1 free)
Incoming Phone Call Routing (International): $0.35 per minute
Heartbeat Monitoring
Single Sign-On
Data Retention: 1 year

Enterprise $29.00 $35.00 per user / month

Features

Includes Standard Plan features, plus
External Services
Service Status Pages
Service Subscriptions
Service and Infrastructure Health Analysis
Team-Based Service Management
Planning and Scenarios
Alert to Incident Roll-up
Incident Command Center
Advanced Post Incident Analysis
Incident Postmortems
Real-time incident event tracking
Conference Attendance & Efficiency Analytics
Post-Incident Analysis Reporting
Service and Infrastructure Health Analysis
Incident Postmortems
Data Retention: Unlimited

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/02/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Opsgenie Pricing.

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Opsgenie Reviews

User Rating

4.7/5 (Based on 47 Ratings)

Ratings Distribution

Excellent
72.3%
Very Good
25.5%
Average
0%
Poor
0%
Terrible
2.1%

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Review Summary

Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.