get-free-advice
Clara Icon MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Get Started
/*
Loading...
*/
Gusto Reviews

User Rating

4.8/5 (Based on 14,065 Ratings)

Rating Distribution

  • Excellent

    92.6%
  • Very Good

    1.9%
  • Average

    0.8%
  • Poor

    4.3%
  • Terrible

    0.4%

User Sentiments

User-friendly Interface, Automated Payroll Processing, Comprehensive Payroll Features, Extensive Integrations

Unresponsive Customer Service, Inaccurate Tax Filing, Benefits Management Issues, Limited Payroll Customization

Do You Use Gusto?

Write a Review

Review Summary

Users appreciate Gusto's user-friendly interface, comprehensive features, and excellent customer support. They find it easy to use, even for those with limited accounting knowledge. Additionally, users value Gusto's ability to help them save time and money through automation and integration with other software. Gusto also receives praise for its mobile app, which allows users to manage payroll and HR tasks on the go. However, some users have mentioned occasional technical glitches and integration issues, and a few have expressed concerns about the cost. Overall, Gusto is a well-received payroll and HR solution that users find efficient, user-friendly, and supportive.

Pros

  • Userfriendly interface, easy to navigate and understand.
  • Comprehensive payroll features, including tax calculations and reporting, and benefits management.
  • Excellent customer support, available 24/7 via phone, email, and chat.
  • Mobile app enables easy access to payroll information and employee selfservice.

Cons

  • Some users have reported difficulty integrating Gusto with other HR systems.
  • Limited reporting options, making it challenging to generate customized reports.
  • No dedicated time tracking feature, requiring users to integrate with a thirdparty solution.
  • Pricing can be higher compared to some other payroll software options.

AI-Generated from the text of User Reviews

Reviews
AH

Aaron H

July 30, 2026 Source: G2.com
Intuitive, Easy to Navigate, and Backed by Great Support
What do you like best about Gusto?intuitive, easy to navigate, good customer support. integrates well with existing structures within my practice.What do you dislike about Gusto?the fees can be higher than id like, hard to predict expenses when it varies month to monthWhat problems is Gusto solving and how is that benefiting you?running payroll and its helping me run my business and keep my employees happy!
Read more
KB

Karyn B

July 30, 2026 Source: G2.com
Easy to Use, Streamlines Our Payroll Process
What do you like best about Gusto?I like that Gusto is super easy to use, with a user-friendly and simple, clean design that doesn't leave me feeling lost on the site. The user interface is just great, making it easy to log on and move around between the different screens. It’s really helpful because it takes less time to navigate, which improves my efficiency. I also found the initial setup to be pretty simple and quick, just clicking around the site to get familiar with it.What do you dislike about Gusto?I wish Gusto had a better notes section for when people are logging their time. Instead of just a paragraph, maybe some check boxes or something like that for tasks they do weekly. Maybe there's already something in there I'm not aware of. It would be super helpful if Gusto sent out quarterly tutorials or updates about the site.What problems is Gusto solving and how is that benefiting you?I use Gusto to view pay stubs and track my team's hours. It simplifies keeping track of time with an easy-to-use, user-friendly interface, which makes navigation quick.
Read more
K

Ketan

July 30, 2026 Source: G2.com
Streamlined and Cost-Effective Payroll Solution
What do you like best about Gusto?I like how Gusto is very streamlined and easy to manage for my business payroll and benefits compensation, making tasks like handling commission and time off much more manageable. The best part is the billing, which simplifies an often challenging process I experienced with traditional payroll companies. I appreciate Gusto's ease of use and user-friendly website. The customer service is wonderful, quickly resolving any issues we might have. The feature that allows me to send new employees a link or an email to input their own information, like bank account and tax information, is incredibly valuable because it reduces my workload and minimizes errors or typos. Managing payroll for multiple companies through a single login is pretty straightforward, and I love that about Gusto. The initial setup was pretty straightforward too, with Gusto able to import all the old employee information, requiring only minimal adjustments on my end.What do you dislike about Gusto?Not much to dislikeWhat problems is Gusto solving and how is that benefiting you?I use Gusto for payroll, benefits compensation, and time off, and it streamlines these processes, making them easy to manage. It's cost-effective, compared to traditional payroll companies with unexpected billing. It reduces my work with fewer errors and offers user-friendly features for employee information entry.
Read more
VU

Verified User

July 30, 2026 Source: G2.com
Even requesting time off is easier then our last program User-Friendly, Fast, and Never Stalls
What do you like best about Gusto?User-friendly and quick. It doesn't stall.What do you dislike about Gusto?I honestly dont think there is anything I dont likeWhat problems is Gusto solving and how is that benefiting you?So much easier to put in my hours and to select the department im working in.
Read more
MM

Meagan M

July 30, 2026 Source: G2.com
Gusto Makes Payroll and Time Tracking Effortless
What do you like best about Gusto?Gusto is extremely easy to use and learn, and it makes running multiple payrolls straightforward. The time clock function has the best user interface I’ve encountered. Excellent pricing for services provided.What do you dislike about Gusto?The help center is not very comprehensive, however, the online chat function that connects you with customer service mitigates most of that. Performance can run a bit slowly.What problems is Gusto solving and how is that benefiting you?Gusto is solving previous issues with performing several separate payrolls, making onboarding much easier, and making employees with multiple job codes more streamlined.
Read more
AC

Angel C

July 30, 2026 Source: G2.com
Seamless Clocking and Payroll Operations
What do you like best about Gusto?I like how simple the user interface is, and I appreciate how everything is pretty much in one place. The direct deposit feature is seamless, which is simple but great. The initial setup was very easy, and onboarding everyone was as simple as sending a link, which I really liked.What do you dislike about Gusto?Everything is pretty much good; however, I think you guys should focus on improving the mobile app and making it as sophisticated as the web-based version.What problems is Gusto solving and how is that benefiting you?I find Gusto solves the annoyance of tracking hours and physically clocking into work.
Read more
AS

Amanda S

July 30, 2026 Source: G2.com
Effortless Payroll and Tax Management
What do you like best about Gusto?I really like the ease of use that Gusto offers. It makes my life super easy, as I save so much time not having to figure everything out on my own. The reminders are helpful, and I appreciate the support with payroll, which I couldn't figure out myself, along with the help with regulatory advice. Overall, it's just a great product. The initial setup was super easy and intuitive, only taking a few minutes, and I value these aspects the most.What do you dislike about Gusto?Nothing it has been great so far.What problems is Gusto solving and how is that benefiting you?I find that Gusto simplifies finance and taxes for me, saving the time I would spend figuring it out myself. I appreciate its ease of use, along with the helpful payroll and tax advice.
Read more
VU

Verified User

July 30, 2026 Source: G2.com
Effortless Payroll with Transparency & Ease
What do you like best about Gusto?I like the transparency and ease of use with Gusto. It's really nice to know exactly when and what my paycheck will be, and when I'll get it. I can see all my benefits and how much is deducted each month, all in one place. It's a great experience as an employee and is so easy to use. I also appreciate the integration of benefits and being able to download my benefits sheet directly from Gusto. The initial setup was so easy, and I found the Stripe integration nice.What do you dislike about Gusto?I wish I could see my predicted paycheck amount a bit earlier. Maybe mine isn't available as early since I am new. I also think Gusto should tell employers to inform employees about Gusto earlier because I accidentally tried to add my payment information to a different portal—I didn't know Gusto was what my company used!What problems is Gusto solving and how is that benefiting you?With Gusto, I know exactly when and what my paycheck will be and see my benefits in one place. Gusto's transparency and ease of use make it a great experience. I like downloading my benefits sheet straight from Gusto.
Read more
LG

Latoya G

July 30, 2026 Source: G2.com
Gusto: Simple, Straightforward, and Highly Recommendable
What do you like best about Gusto?I appreciate that Gusto is very easy to use and straightforward, allowing me to see my paycheck easily. It's simple enough that anybody can look at it and understand. The setup process was very easy and not hard at all, which I appreciated. I like how I can immediately see the exact amount I'll be getting when I log into the app, and everything is itemized for clarity. It's very convenient that everything I need is on one page, so I don't waste time trying to find what I'm looking for.What do you dislike about Gusto?there's nothing that comes to mind as to disliking GustoWhat problems is Gusto solving and how is that benefiting you?Gusto lets me see my paycheck easily, showing itemized deductions like Social Security. It's very simple and user-friendly, saving me time by displaying everything on one page.
Read more
CP

Collin P

July 30, 2026 Source: G2.com
Saves Time with Simplicity & Easy Payroll
What do you like best about Gusto?I like that Gusto is simple and easy to use. It's easy to navigate, and I was able to quickly add employees. This simplicity helps me save time, as I don't like spending a lot of time on tasks like these. The initial setup was very easy as well.What do you dislike about Gusto?I think the reporting could be slightly better, especially when it comes to figuring out how much I paid somebody in a given time period.What problems is Gusto solving and how is that benefiting you?Gusto helps me sort out how to pay employees and get workers' compensation, saving time. It's simple, easy to use, and easy to navigate, allowing me to quickly add employees and focus on other tasks.
Read more

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed