Gusto Reviews

User Rating

3.8/5 (Based on 2,142 Ratings)

Rating Distribution

Excellent
68%
Very Good
2.1%
Average
1%
Poor
3.2%
Terrible
25.6%

User Sentiments

User-friendly Interface, Automated Payroll Processing, Comprehensive Payroll Features, Extensive Integrations

Unresponsive Customer Service, Inaccurate Tax Filing, Benefits Management Issues, Limited Payroll Customization

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Review Summary

Users appreciate Gusto's user-friendly interface, comprehensive features, and excellent customer support. They find it easy to use, even for those with limited accounting knowledge. Additionally, users value Gusto's ability to help them save time and money through automation and integration with other software. Gusto also receives praise for its mobile app, which allows users to manage payroll and HR tasks on the go. However, some users have mentioned occasional technical glitches and integration issues, and a few have expressed concerns about the cost. Overall, Gusto is a well-received payroll and HR solution that users find efficient, user-friendly, and supportive.

Pros

Userfriendly interface, easy to navigate and understand.
Comprehensive payroll features, including tax calculations and reporting, and benefits management.
Excellent customer support, available 24/7 via phone, email, and chat.
Mobile app enables easy access to payroll information and employee selfservice.

Cons

Some users have reported difficulty integrating Gusto with other HR systems.
Limited reporting options, making it challenging to generate customized reports.
No dedicated time tracking feature, requiring users to integrate with a thirdparty solution.
Pricing can be higher compared to some other payroll software options.

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Reviews

Verified User in Medical Practice

August 27, 2025 Source: G2.com

Love this app for work!

What do you like best about Gusto?

It is very clean, easy to navigate, quick to get information that is necessary for pay/PTO etc, and very quick to get help.

What do you dislike about Gusto?

I do not have anything bad to say about gusto.

What problems is Gusto solving and how is that benefiting you?

It has helped me guess tax return, keeps up with PTO, next payrolls, etc.

Samantha B

August 27, 2025 Source: G2.com

Gusto for Small Business

What do you like best about Gusto?

Easy to do on mobile! I’m a 3rd party administrator for a small business. I tend to need to submit payroll or off the office, it’s been impressively easy.

What do you dislike about Gusto?

There’s a few too many emails for introductory reach out. Functionality-wise i do not have dislikes

What problems is Gusto solving and how is that benefiting you?

The small business didn’t have any payroll system, and needed the most he friendly one possible.

Verified User in Computer Software

August 27, 2025 Source: G2.com

Super easy to use and makes more sense than most time trackers

What do you like best about Gusto?

punch in punch out is kinda nice, also setting times during the day, like blocks of time. Better than having to try and combine a bunch and estimate then have weird looking hours

What do you dislike about Gusto?

I'd like to see total hours across weeks instead of having to drop down for each week

What problems is Gusto solving and how is that benefiting you?

I'm a contractor logging hours to be paid

Kerby W

August 27, 2025 Source: G2.com

Everything it has to offer is laid out in front of you, which makes it a simple process Gusto is super simple and user friendly

What do you like best about Gusto?

The fact that Gusto is not complicated and it is very easy to navigate. I use Gusto every day to clock in and out. There are a lot of features, but my favorite one is the option to receive my check earlier.

What do you dislike about Gusto?

I haven't found any downsides while using Gusto, but if i should, i am sure their customer support is amazing.

What problems is Gusto solving and how is that benefiting you?

Gusto is user friendly and it very easy to use.

Vytas R

August 27, 2025 Source: G2.com

We evolved into a more distributed workforce and the paper/manual tracking was becoming too cumbersome to manage remote employees Highly scaleable and simple for end-users

What do you like best about Gusto?

Timekeeping functionality. Ease of use on mobile

What do you dislike about Gusto?

No ability to clock in from a smartwatch

What problems is Gusto solving and how is that benefiting you?

We were using manual time sheets before.

Melissa W

August 27, 2025 Source: G2.com

Great direct deposit and scheduling tool

What do you like best about Gusto?

Ease of use, scheduling time off, seeing work schedule.

What do you dislike about Gusto?

I feel like gusto is fine as is. Perhaps tracking vacation sick hours would be good.

What problems is Gusto solving and how is that benefiting you?

Allows me to get direct deposit.

Taylor R

August 27, 2025 Source: G2.com

I've made and how much I have worked Love it

What do you like best about Gusto?

I enjoy the simple and sleek interface, as well as the the features that are included to help me manage my money

What do you dislike about Gusto?

I don't have any complaints currently. It does it's core job perfectly

What problems is Gusto solving and how is that benefiting you?

It makes it easy for me to see how much money

Verified User in Biotechnology

August 27, 2025 Source: G2.com

Very straighfoward and user friendly app, I appreciate the clarity and simplicity of the design.

What do you like best about Gusto?

The user friendly aspect of of the design.

What do you dislike about Gusto?

I feel like the main flaw in my experience has been the features locked behind the gusto visa card.

What problems is Gusto solving and how is that benefiting you?

As a user it allows me to keep track of my pay and hours

Olivia F

August 26, 2025 Source: G2.com

The Best App for Payroll and Everyday Banking Needs

What do you like best about Gusto?

I’ve been using Gusto for payroll and my debit card/account, and I couldn’t be happier with it. The app was easy to download and set up, and I use it almost every day to stay on top of my finances. It’s incredibly user-friendly and makes managing everything so much easier. I love how simple and quick it is to navigate, yet it still gives me access to all the detailed information I need in one place.

What do you dislike about Gusto?

Recommendations to others considering Gusto?

One of my favorite features is the ability to request an advance from my upcoming paycheck once I’ve accrued enough hours—it’s been a huge help when unexpected expenses come up. The layout is clean and intuitive, so I can easily track deposits, balances, and transactions without any hassle. Another huge plus is how seamlessly it integrates with payroll, making the entire process smooth from start to finish.

What problems is Gusto solving and how is that benefiting you?

Verified User in Medical Practice

August 26, 2025 Source: G2.com

Payroll and onboarding

What do you like best about Gusto?

A switch to gusto has been a great win, tasks like onboarding and adding payroll has been easy. All taxation laws are already available as per the country law.

What do you dislike about Gusto?

I do not have anything to dislike here. So far this has been meeting expectations

What problems is Gusto solving and how is that benefiting you?

Benefits administration has been great in adding medical benefits

Gusto Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Gusto?

Review Summary

Pros

Cons

Verified User in Medical Practice

Samantha B

Verified User in Computer Software

Kerby W

Vytas R

Melissa W

Taylor R

Verified User in Biotechnology

Olivia F

Verified User in Medical Practice

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