Gusto Reviews

User Rating

4.4/5 (Based on 5,445 Ratings)

Rating Distribution

Excellent
76.1%
Very Good
10.3%
Average
1.8%
Poor
1.5%
Terrible
10.4%

User Sentiments

User-friendly Interface, Automated Payroll Processing, Comprehensive Payroll Features, Extensive Integrations

Unresponsive Customer Service, Inaccurate Tax Filing, Benefits Management Issues, Limited Payroll Customization

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Review Summary

Users appreciate Gusto's user-friendly interface, comprehensive features, and excellent customer support. They find it easy to use, even for those with limited accounting knowledge. Additionally, users value Gusto's ability to help them save time and money through automation and integration with other software. Gusto also receives praise for its mobile app, which allows users to manage payroll and HR tasks on the go. However, some users have mentioned occasional technical glitches and integration issues, and a few have expressed concerns about the cost. Overall, Gusto is a well-received payroll and HR solution that users find efficient, user-friendly, and supportive.

Pros

Userfriendly interface, easy to navigate and understand.
Comprehensive payroll features, including tax calculations and reporting, and benefits management.
Excellent customer support, available 24/7 via phone, email, and chat.
Mobile app enables easy access to payroll information and employee selfservice.

Cons

Some users have reported difficulty integrating Gusto with other HR systems.
Limited reporting options, making it challenging to generate customized reports.
No dedicated time tracking feature, requiring users to integrate with a thirdparty solution.
Pricing can be higher compared to some other payroll software options.

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Reviews

K-La Martin

March 16, 2026 Source: Trustpilot.com

Very simple and easy to use

Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.

Steve DePeare

March 9, 2026 Source: Trustpilot.com

Food week

We were a customer to Gousto last year we had around 60 different menus. Then I stopped and decided we needed a change so I tried a lot of the different companies doing different bits but the same and I found that they just didn’t compare with Gousto, they have all such lovely flavours and the whole house loves them. When I go shopping I probably spend between £150-£200 a week as costs have increased. But even when not on a discount with Gousto the cost is around £70 a week which is great. Thanks Gousto and if you want to send me any discount codes feel free to, lol.

SmallFry

February 27, 2026 Source: Trustpilot.com

Excellent customer service

Aymen is an outstanding customer service agent at Gusto super knowledgeable, patient, and genuinely helpful and she resolved my concern on getting logged in quickly with clear explanations and a friendly attitude that made the whole interaction feel easy and stress-free! 5/5 stars, highly recommend

Johnnie Porter

February 23, 2026 Source: Trustpilot.com

I appreciate how simple this company is…

I appreciate how simple this company is and how it makes it easy for a business owners no matter who you are to be able to do business correctly I use this company and it has helped me to stay compliant and to learn how to do business intentionally.

RUPERT

January 10, 2026 Source: Trustpilot.com

Gusto has been a great experience from…

Gusto has been a great experience from day one. Their customer service is consistently strong, and I’m always able to reach someone with very little wait time. Every support interaction has been clear, helpful, and efficient. I feel confident I made the right decision choosing Gusto for my business.

Alan Harlan

November 27, 2025 Source: Trustpilot.com

We've been using Gusto for years

We've been using Gusto for years - it's incredibly accurate and reliable. The ease of use is a game-changer for us. Highly recommend!

Verified User in Computer Hardware

June 25, 2025 Source: G2.com

Gusto Review for Gusto

What do you like best about Gusto?

.Ease of access of different sections related to work

What do you dislike about Gusto?

Nothing much to dislike about it as of now

What problems is Gusto solving and how is that benefiting you?

Tracking the payment has been made simpler with

Verified User in Marketing and Advertising

June 25, 2025 Source: G2.com

Collaborative & Growth Oriented Tool

What do you like best about Gusto?

I've been Using Gusto since from one year and I've experienced a good user friendly tools and dashboards. It helped me in creating payroll details and also made On boarding process easier.

What do you dislike about Gusto?

So far I haven't faced any issues with Gusto, But faced a small glitches in the Tools.

What problems is Gusto solving and how is that benefiting you?

Gusto helped me in creating Payrolls for new employees and also made the On boarding process easier.

Verified User in Computer Software

June 25, 2025 Source: G2.com

Effortless Gusto

What do you like best about Gusto?

It offer's many Features and get payroll information easily by this platform it has time compliance and takes.

What do you dislike about Gusto?

Nothing about dislike all are going very easily and stress free.

What problems is Gusto solving and how is that benefiting you?

I can many transactions releted my work from gusto with easy way

Verified User in Legal Services

June 24, 2025 Source: G2.com

Gusto, and check my bi-weekly paychecks! Great Experience with Gusto

What do you like best about Gusto?

I love how efficient an detailed the website and mobile app are. Gusto makes it very easy to find anything needed for work!

What do you dislike about Gusto?

There isn't anything that I dislike about Gusto.

What problems is Gusto solving and how is that benefiting you?

It is very easy to clock in and out of

Gusto Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Gusto?

Review Summary

Pros

Cons

K-La Martin

Steve DePeare

SmallFry

Johnnie Porter

RUPERT

Alan Harlan

Verified User in Computer Hardware

Verified User in Marketing and Advertising

Verified User in Computer Software

Verified User in Legal Services

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