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About Fernand

Deep Dive with Clara AI

Fernand is the latest breakthrough in productivity tools. It’s a one-of-a-kind machine that has been engineered and crafted to make completing tasks faster and more efficient than ever before. Hundreds of design decisions, engineering optimizations, and carefully chosen features have come together to give users an unparalleled experience. Whether they need to work from home or collaborate on large projects in the office – Fernand can help speed up their workflow. It’s a reliable partner, allowing them to take on more tasks and finish them quicker than ever before. And with its intuitive interface and easy setup, anyone can jump-start their productivity right away. So don’t limit yourself unlock their potential today with Fernand.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    66%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • Medium Business
  • Small Business

API Support

  • Available

Modes of Support

  • Online

Fernand Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Document Storage

Helps in storing the documents electronically and in a systematic way

Surveys and Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Fernand Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Fernand $29.00 $29.00 per user / month

Features

  • Keyboard shortcuts for everything
  • Loads under 100ms
  • See customer metadata
  • Handle refunds natively
  • Collaborate with your team
  • Automate everything with rules
Start Free Trial

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 08/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Fernand Pricing

Fernand Alternatives

View All Fernand Alternatives

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpDesk logo
HelpDesk Ticketing Software for Intuitive Customer Support read more

4.4 73 user ratings

View Details Fernand Vs HelpDesk

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help Desk Premier logo
Help Desk Premier Help Desk Software Simplified read more

4.2 11 user ratings

View Details Fernand Vs Help Desk Premier

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Teamwork Desk logo
Teamwork Desk Help desk tool for effortless customer interaction read more

4.5 84 user ratings

View Details Fernand Vs Teamwork Desk

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BoldDesk logo
BoldDesk Improve customer happiness by streamlining your support operations read more

4.7 43 user ratings

View Details Fernand Vs BoldDesk

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpdeskEddy logo
HelpdeskEddy Advanced analytics by any indicators in the system read more

View Details Fernand Vs HelpdeskEddy

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sitehelpdesk logo
Sitehelpdesk Service desk solution suitable for any internal department read more

4 1 user ratings

View Details Fernand Vs Sitehelpdesk

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReadyDesk logo
ReadyDesk Utilise web-based help-desk software to improve customer service read more

4.2 10 user ratings

View Details Fernand Vs ReadyDesk

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support logo
Rhino Support Web Based Help Desk Management Software read more

4.5 11 user ratings

View Details Fernand Vs Rhino Support

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LabiDesk logo
LabiDesk Elevate Your Customer Service With Helpdesk Platform! read more

4.6 24 user ratings

View Details Fernand Vs LabiDesk

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiceworks Help Desk logo
Spiceworks Help Desk THE help desk software for IT read more

4.4 25 user ratings

View Details Fernand Vs Spiceworks Help Desk

Fernand Reviews

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Fernand Screenshots

Dashboard

Dashboard

Fernand FAQs

What is Fernand used for?

Fernand is Help Desk Software. Fernand offers the following functionalities:

  • Incident Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Known Issue Management
  • Knowledge Base
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Fernand features.

What are the top alternatives for Fernand?

Here`s a list of the best alternatives for Fernand:

Does Fernand provide API?

Yes, Fernand provides API.

Which helpdesk is ideal for software companies?

For software companies, the ideal helpdesk supports fast ticket resolution, integrates with development/issue-tracking tools, and provides a self-service knowledge base and product support workflows.

Fernand Contact

Vendor Details

Paris, France

Contact Details

Not available

https://getfernand.com/

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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