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About VICIdial

VICIdial is a cloud-based, open-source contact center solution for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features. In a single web-based interface, VICIdial combines inbound and outgoing phone calls, inbound email, and customer website chat. Users can use features like skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. When necessary, agents can alternate between processing outbound and inward calls. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows authorized agents, managers, and team leaders to monitor call campaign performance, user levels and permissions can be defined to restrict certain features or campaign accessibility.

Screenshots & Videos

Admin Summary
Sales ticker report live
Forecasting Report
Video Thumbnail
Video Thumbnail

Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

VICIdial Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Open-source )

Pricing Plans

Disclaimer: The pricing details were last updated on 30/06/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about VICIdial Pricing.

VICIdial Alternatives

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VICIdial Reviews

User Rating

4.4/5 (Based on 75 Ratings)

Ratings Distribution

  • Excellent

    65.3%
  • Very Good

    18.7%
  • Average

    9.3%
  • Poor

    5.3%
  • Terrible

    1.3%

Do You Use VICIdial?

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Review Summary

Vicidial is lauded for its robust call center capabilities, including features like predictive dialing, IVR, call recording, and detailed reporting. Users appreciate its customization options, allowing them to tailor the software to their specific needs. The system's stability and reliability are also frequently mentioned, ensuring uninterrupted operations. However, some reviewers express concerns about the software's outdated interface and lack of modern features compared to competitors. Additionally, the complexity of the software may require a learning curve for new users.

Pros

  • Userfriendly interface, easy to navigate and customize.
  • Costeffective solution, offers a range of pricing options.
  • Scalable, can handle high call volumes and multiple campaigns.
  • Robust set of features, including predictive dialing, call recording, and analytics.

Cons

  • Initial setup may require technical expertise.
  • Some users report occasional technical glitches and bugs.
  • Limited integration options with other business systems.
  • Might not be suitable for small businesses due to its complexity.

VICIdial User Reviews

AI-Generated from the text of User Reviews

Videos on VICIdial

VICIdial Screenshots

VICIdial FAQs

Does VICIdial provide API?

No, VICIdial does not provide API.

VICIdial Contact

Vendor Details

St Petersburg, Florida

Contact Details

+1-727-245-1970

http://www.vicidial.com/?page_id=210

Social Media Handles

VICIdial Integrations

Disclaimer

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