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A comprehensive list of competitors and best alternatives to Incident.io.
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Support Suite and how does it work?
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.
Read moreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Callgoose SQIBS and how does it work?
Callgoose SQIBS is a next-gen automation platform designed to streamline IT operations, optimize incident management, and reduce downtime. It offers real-time alerts, automated remediation, on-call scheduling, and seamless integrations, ensuring efficiency and cost savings. Key Use Cases • Incident Auto-Remediation – Detect, diagnose, and resolve IT issues automatically. • On-Call Scheduling & Alerting – Multi-channel notifications via calls, SMS, email, Slack, and Teams. • Process & Runbook Automation – Automate repetitive IT workflows. • IT Request & Event-Driven Automation – Trigger workflows based on system alerts. Why Choose Callgoose SQIBS? • No Per-User Fees – Scalable, cost-effective pricing. • Automation in Every Paid Plan – Unlike competitors, automation is included at no extra cost. • Global Reach – Supports 30+ languages in 200+ countries.
Read moreSW Score Breakdown
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is PagerDuty and how does it work?
PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.
Read moreSW Score Breakdown
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Kintaba and how does it work?
Kintaba is the easiest way to implement full lifecycle modern incident management for the entire company. Instant chat, automated event tracking, automated IMOC on call rotations, included postmortem templates, auto-scheduling, and more.
SW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is IBM Cloud Pak for Watson AIOps and how does it work?
IBM Cloud Pak for Watson AIOps is an AIOps platform and IT operations management solution that lets IT operators place AI at the core of their ITOps toolchain. It provides key features like Event Grouping, Natural Language Processing, Seamless Integration and much more.
SW Score Breakdown
IBM Cloud Pak for Watson AIOps Pricing
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Spike.sh and how does it work?
Spike.sh software is a platform used to manage incidents and monitor the services to resolve and increase customer satisfaction. Receive alerts on Phone calls, SMS, Email and Slack. Identify activity log of alerts and can reassigns incidents to team to measure the performance of teams. Generate reports in form of Graphs to understand repeated incidents and fix them in minutes. Small, Medium companies make use of the software.
Read moreSW Score Breakdown
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Squzy and how does it work?
Squzy software is an Open-source monitoring tool with Incident and Alert management system. Analyze the information received from application, checker or agent. Manage access control on each storage update and can create incident rules without restrictions. Manage notifications about incidents via Notification Manager to automate workflow. Developers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is DiliGenie and how does it work?
Introducing DiliGenie the ultimate solution for automating their IT processes. With this IT Service Management (ITSM) solution, they can streamline their incident, service request, change, and problem management without breaking a sweat. Gone are the days of manual and tedious IT processes. DiliGenie offers an integrated incident management tool that allows for quicker resolutions, minimizing any disruptions to their services. Say goodbye to frustrated users and hello to complete satisfaction with this ITIL aligned service request feature. No more back-and-forth emails or phone calls to get a simple service request fulfilled. DiliGenie has got they covered. But it doesn't stop there. This ITSM solution also helps businesses manage changes to critical systems with ease. With DiliGenie, they can now make changes without worrying about service disruptions. This Root Cause Analysis feature ensures that any problems that arise are swiftly identified and resolved, ensuring smooth operations for their business. And that's not all DiliGenie also offers project management capabilities. They can now easily manage projects, associated tasks, resources, and timelines all in one place. No more juggling multiple tools and spreadsheets. DiliGenie has everything they need to stay organized and on top of their projects. But what sets DiliGenie apart from other ITSM solutions is this consolidated knowledge base feature. Say goodbye to scattered and unorganized information. With DiliGenie, they can easily access a centralized knowledge base for all their IT processes, making their job easier and more efficient. DiliGenie is the go-to ITSM solution for professionals with a third party perspective. Its informative, organized, and authoritative tone makes it the perfect tool for any business looking to optimize their IT processes. Don't wait any longer try DiliGenie today and experience the power of automation for yourself.
Read moreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is BigPanda and how does it work?
BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems.
Read moreSW Score Breakdown
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is AlertOps and how does it work?
AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance.
Read moreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zenduty and how does it work?
Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.
Read moreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ErrorPulse and how does it work?
ErrorPulse revolutionizes front-end error tracking with its sleek, intuitive dashboard that simplifies debugging. By intelligently grouping errors, it prevents clutter from repetitive issues. Its Abstract Syntax Tree (AST) capabilities provide detailed context for error codes, offering more than just surrounding lines. Users benefit from a comprehensive stack trace that pinpoint the exact source code location and the sequence of events leading to the error. The dashboard allows for easy prioritization and management of errors by status. With a lightweight script under 5KB, the application’s performance remains unaffected. Collaboration is seamless, enabling shared access with team members. Can enhance error data by attaching custom metadata for detailed insights and export reports in PDF or shareable links for easy communication via email or Slack. Its responsive design ensures to monitor errors from any mobile device. ErrorPulse is essential for developers aiming to resolve issues quickly and efficiently.
Read moreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is YetiCloud and how does it work?
YetiCloud is a smart incident management software platform that enables you to manage difficulties and unforeseen events in cloud and on-premises systems. It allows you to track events and keep an eye on the ticketing system, using a centralized interface to improve and enhance your customer experience. With YetiCloud, you can track analytics and measure task performance indicators within a simple and customizable dashboard. You can handle requests and issues to monitor basic data using Yeti’s advanced ticket management feature. It also facilitates incident reporting to help you record and document incidents involving malfunctions, hacking, and other unforeseen events along with incident prioritization to set priority levels pertaining to the impact of the issue. Users also get the option for audit trials, disaster recovery, and much more with Yeti. The platform additionally facilitates sending of enriched notifications as soon as an error or an issue is encountered so that you are never left lagging behind. Additionally, the software offers easy integrations with other popular platforms like GitHub, Slack, and other services to facilitate smoother operations.
Read moreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Cronping and how does it work?
Cronping provides powerful uptime monitoring for the modern professional. It's an all-in-one tool that saves them time, money, and headaches. Cronping offers reliable, accurate, and responsive uptime monitoring that can be used by entire teams. Plus, each account comes with its own status page and powerful incident management. The status page ensures that they’ll never be left in the dark when it comes to their downtime and system outages. With Cronping’s sophisticated incident management tool, they’ll be able to quickly assess and resolve outages as soon as they happen. Not only will Cronping help keep their downtime and outages to a minimum, it will also help them save money and time. Get the best performance from your systems with Cronping.
Read moreSW Score Breakdown
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is xMatters and how does it work?
xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity.
Read moreSW Score Breakdown
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is ResQ and how does it work?
ResQ Chat Ops transforms incident management into a seamless experience, empowering teams with advanced tools. By integrating effortlessly with communication tools like Slack, ResQ boosts real-time collaboration and enhances incident response workflows. Professionals can resolve incidents efficiently, thanks to the platform's intuitive design that keeps everyone informed throughout the process. With a focus on insights and metrics, ResQ ensures that every incident is a learning opportunity. It offers automated postmortem and retrospective analysis to capture critical insights, helping teams prevent future issues and improve system reliability. This comprehensive incident management software fosters a culture of teamwork, facilitating communication and coordination among all stakeholders. By optimizing operational resilience and providing real-time solutions, ResQ Chat Ops positions itself as a valuable partner for businesses looking to enhance their system reliability and overall efficiency.
Read moreSW Score Breakdown
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Rootly and how does it work?
Handoff PagerDuty alerts seamlessly to quickly assert incidents from your preferred tool, such as Slack. Involve all relevant teams automatically in seconds, not minutes.Build an automated and consistent response process and manage incidents directly from Slack to improve your reliability.With Rootly, you can react to messages with an emoji instead of copy-pasting timelines, you have endless combinations of workflow templates to encode the entire incident process, plug in and integrate with your favorite tools, automatically generate timelines, incidents, and templates, and get the fastest retrospective ever.The users will get a lot of benefits from using Rootly. Some of these benefits are that action items automatically sync with ticketing tools which can easily track follow ups, you can update your Atlassian Statuspage without leaving Slack, to keep the customers informed, determine who is doing what by quickly assigning roles, and you can page directly from Slack and Rootly will add them in.Rootly is created and designed for all IT requirements and companies of all sizes.
Read moreSW Score Breakdown
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is TaskSift and how does it work?
TaskSift software is a platform used to create tasks from Slack messages with bug descriptions and feature requests. Measure the status change for tasks based on multiple source tickets each individual source status. It integrates with Jira, GitHub, GitLab, and more. Product Managers, Small and Medium companies make use of the software.
Read moreSW Score Breakdown
71% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is AreYouSafe? and how does it work?
The ‘AreYouSafe?’ is an individual crisis management bot that is ideal for safety admins and HR teams to put up and employ in an emergency. It offers assistance to the employees of an organisation in need. AreYouSafe’s? bot helps employees, by providing real-time updates to the company they are working for. In other words, it allows organisations to track employees’ safety throughout a major incident. One can easily personalise incident management with AreYou Safe? Also, companies can quickly reach out to their employees at the time of crisis by using this crisis management bot. Furthermore, with AreYouSafe? one can improve emergency response and major real-time incidents. The bot works in 3 easy steps. First, the user needs to create a safety check during a major incident. Second, one needs to send notifications to the affected employees. Third, companies can review the safety status of employees and reach out to help them. In a nutshell, AreYouSafe? empowers the workplace with safety checks.
Read moreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is SIRV and how does it work?
As a professional in a fast-paced and ever-changing environment, they understand the importance of having the right tools at their disposal to effectively manage incidents and workflow processes. Introducing SIRV, their all-in-one solution for incident management software that simplifies the complex and volatile situations they may face. This Threat and Service Monitor module keeps a constant watch on disruptions to key services and threats in their vicinity, providing they with real-time updates and alerts to help they stay ahead of potential risks. What sets SIRV apart from the competition is that all information is generated in-house, eliminating the need for third-party data providers and ensuring that they receive only the most relevant and accurate information tailored to their specific needs. With SIRV, risk managers can rest easy knowing that they have a reliable and efficient tool at their fingertips, eliminating the need for additional analysts and streamlining the incident management process. This Team Reports module allows they to quickly and easily build, record, and analyze incident reports, audits, and proof of presence, saving they time and simplifying the reporting process. Don't let complex situations overwhelm they - empower yourself with SIRV and take control of their team collaboration and workflow management with confidence and ease. Trust in SIRV to provide they with the tools they need to navigate any challenge that comes their way. Invest in SIRV today and experience the difference it can make for their team and their organization.
Read moreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Blameless and how does it work?
Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website.
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