A comprehensive list of competitors and best alternatives to xMatters.
What is Freshservice and how does it work?
Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management
Read More98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is PagerDuty and how does it work?
PagerDuty helps users build real-time engineering culture, so they are even more responsive to customers' needs, thus ensuring productivity. It is the central nervous system for users' digital ecosystem. The platform sits at the heart of users' technology ecosystem and analyzes digital signals from virtually any software-enabled system. PagerDuty helps users intelligently pinpoint issues like outages and capitalize on opportunities. The platform provides on-call management to users alerting their teams, so they are ready and empowered to take fast action. It helps users automate work across teams, execute detailed playbooks, and accelerate resolutions. PagerDuty enables users to apply machine learning for full incident context, recommendations, and real-time triaging. It ensures that users understand the systemic impact of issues on their customers and teams. PagerDuty can be easily integrated with external applications like Slack, AWS, Atlassian, Zendesk, ServiceNow, and many more. It brings a collaboration of human data and machine data to deliver insights, thus helping users improvise their performance continuously.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is StatusCast Incident Management and how does it work?
Achieve faster incident resolution. Organize a coordinated, collaborative response that expedites all the steps needed to restore services after planned maintenance or disruption. Know who the right people are, take the correct action, and reduce downtime. Hook up the appropriate experts and provide them with the right information to make the right decisions and recover as quickly as possible. Resolve incidents faster with our incident management system, which helps to minimize the duration of outages and disruption to productivity.
Read MoreSW Score Breakdown
StatusCast Incident Management Pricing
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Opsgenie and how does it work?
Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity.
Read MoreSW Score Breakdown
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Mission Manager and how does it work?
Mission Manager is a cloud-based incident management tool for teams to operate more efficiently. Manage team’s personnel and asset records to meet the team’s equipment and maintenance schedules. Collaborate to manage and track missions with drag-and-drop team building with real-time communications and robust maps.
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What is Ivanti Service Manager and how does it work?
Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows besides modernizing service deliveries and beyond. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel self-service option are some of the other salient features.
Read MoreIvanti Service Manager Pricing
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Zenduty and how does it work?
Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting.
Read MoreSW Score Breakdown
What is Everbridge IT Alerting and how does it work?
Everbridge IT Alerting platform lets users gain full visibility and control IT incident responses successfully. It comes with a Workflow Designer that helps to accelerate one’s operational responses to all critical incidents through the automation of various actions and activities, which are associated with the respective business processes. Users can work with the Everbridge’s Smart Orchestration Cockpit, which provides self-service, drag and drop Graphical User Interface to define and monitor workflows. Besides this, it also looks into a wide variety of workflow components like computer processes, human activities, etc. With Everbridge IT Alerting, users can locate and contact the right people anytime and anywhere. The software automatically identifies sources for immediate responses. It uses pre-built message templates for error-free communication and active engagement. Everbridge IT Alerting software ensures that users never miss a critical alert. It automatically sends out multi-channel alerts until they are acknowledged, and maintains a self-service calendar and notification management for best results. Lastly, it plays a vital role in fixing issues faster. For this reason, it uses workflow automation and executes the best remedies to solve the ongoing problems; and even creates an end-to-end resolution plan for all.
Read MoreEverbridge IT Alerting Pricing
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is ServiceNow Customer Service Management and how does it work?
With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs.
Read MoreSW Score Breakdown
ServiceNow Customer Service Management Pricing
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is AlertOps and how does it work?
AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance.
Read MoreSW Score Breakdown
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is PagerTree and how does it work?
PagerTree empowers teams to share on-call responsibility and respond faster when incidents occurs. And it provides key features like On-Call Schedules, Escalation Layers, Reliable Notifications and much more. It is suitable for all types of organizations.
Read MoreSW Score Breakdown
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is OnPage and how does it work?
OnPage is a secure smartphone app for incident alert management that allows response teams to monitor and manage incidents and get the most from their digital tech investments. It offers rock-solid escalation tools, on-call capabilities, and persistent notification service that are used by physicians and IT teams to guarantee that important alerts are never missed during the times of need. OnPage assists organizations with all of their important notification requirements, whether it's to decrease IT infrastructure downtime or reduce incident reaction time for healthcare professionals. With OnPage, critical alerts are always delivered to the appropriate responders at the perfect time. It simplifies communication processes and accelerates problem resolution for response teams. OnPage’s cutting-edge technology is used by hospitals, security operations centres (SOCs), DevOps, supply chain operations, and many other organisations to minimise communication resistance between team members and guarantee outstanding alarm response. It offers secure two-way communication and the texts are SSL encrypted and only message participants can see them. Additionally, you can eliminate manual mistakes by scheduling the on-call staff as an escalation group with OnPage.
Read MoreSW Score Breakdown
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Moogsoft and how does it work?
Moogsoft is an AIOps and observability platform for ITOps and DevOps, providing intelligent monitoring solutions. The platform reduces alerts by automatically applying statistical calculations and noise-reduction algorithms to information. With its multi-domain enrichment data, Moogsoft adds key information, like location, department, business criticality, service relationship, runbook and escalation processes. It provides DevOps and SREs teams with enough information to see everything and resolve incidents quickly. The solution also helps them to ensure that microservices, apps and systems are running at peak performance. Moreover, it automatically reduces the access data, making anomalies clear and the work of DevOps practitioners & SREs easy. Built-in processes of deduplication and correlation help users quickly find the root cause of problems that hinders their customers’ experience. Moogsoft also allows users to enable custom integrations easily with REST API and webhook tools that let them call, retrieve and update data and call actions.
Read MoreSW Score Breakdown
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is BigPanda and how does it work?
BigPanda’s Autonomous Operations Platform can help. It captures alerts, changes and topology data from all your tools and uses machine learning to detect problems and identify their root cause in real-time. The result: fewer outages, faster resolution, and better applications & services. With pre-trained ML models, tons of integrations and a rapid deployment model, you’ll be live in just 8 - 12 weeks. BigPanda’s Open Box Machine Learning gives your team unprecedented transparency, testability and control. BigPanda works seamlessly with all of your existing tools monitoring, change, topology, ticketing & collaboration. BigPanda aggregates enrich and correlate alerts from your modern and legacy monitoring tools. AIOps lets IT operations scale beyond the limits of human abilities. It’s the only way to keep up with the demands of today’s hybrid IT environments, which blend fast-moving cloud-native technology and legacy systems.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Blameless and how does it work?
Blameless is the industry's first end-to-end SRE platform that allows teams to enhance system reliability without sacrificing innovation pace. It aims at improving service dependability by using SLOs, error budgets, chat-driven issue response, and reliability. With Blameless, users can set up, track, and notify service level goals. It can also be used to automate issue resolution activities using a chatbot. Using this program, you can make post-incident learning less painful. It further offers advanced analytics about factors affecting reliability that help you in expanding your business. Users can also manage their tasks, tickets, and notifications with this platform. Additionally, it offers the only complete dependability designing platform that unites AI-driven incident goals, SLOs/Error Budgets, blameless reviews, and unwavering quality of knowledge reports and dashboards, empowering organizations to improve their reliability and development. It further enables incident prioritization and incident reporting with a real-time dashboard. The platform provides a demo for a better understanding of their features which can be accessed through their official website. The pricing strategy of the platform is quotation-based via the main website.
Read MoreSW Score Breakdown
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is CloudFabrix and how does it work?
CloudFabrix is a provider of application analytics and intelligence for cross-layer and cross-domain application operations. CloudFabrix Software is an application analytics and intelligence company that provides cross-layer and cross-domain application operations insights to fulfill targeted business and operational results regardless of underlying technology stacks. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives. CloudFabrix unifies and streamlines IT operations and governance across multi-cloud systems for both classic and contemporary applications. CloudFabrix has offices in Pleasanton, California, as well as Pune and Hyderabad, India. From a business and operational standpoint, CloudFabrix assists companies in delivering constant and guaranteed application performance and agility. CloudFabrix enables businesses to transform and regulate numerous transforming entities, such as people, processes, apps, and operations, in a consistent, quantified, and insights-driven automated manner to fulfill business objectives.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Jeli and how does it work?
Jeli is an innovative platform that provides organization with powerful and actionable insights into their incident management process. With Jeli, professionals can quickly understand and respond to systemic incidents, allowing them to build a more resilient infrastructure and team. The platform aggregates incident data across tools and people in the organization to generate recommended improvements. Jeli's sophisticated programming and data evaluation empowers organizations to stay ahead of system incidents. Professionals can leverage Jeli to gain critical visibility and insights into incidents, and analyze related trends for insights into prevention. This innovative technology naturally increases reliability and efficiency, and contributes to a stronger company culture by reinforcing accountability.
Read MoreSW Score Breakdown
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Squadcast and how does it work?
Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more.
Read MoreSW Score Breakdown
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is Spike.sh and how does it work?
Spike.sh software is a platform used to manage incidents and monitor the services to resolve and increase customer satisfaction. Receive alerts on Phone calls, SMS, Email and Slack. Identify activity log of alerts and can reassigns incidents to team to measure the performance of teams. Generate reports in form of Graphs to understand repeated incidents and fix them in minutes. Small, Medium companies make use of the software.
Read MoreSW Score Breakdown
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is VictorOps and how does it work?
VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. Use VictorOps to streamline your on-call schedules and escalation policies. From rotations to overrides, they automate the cumbersome essentials that make on-call a drag. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. VictorOps provides real-time awareness, alerting, collaboration, and documentation. Resolve incidents faster, minimize downtime, and reduce the break-fix cycle. Break down silos to support collaboration and learning. With chat integrations, alert routing, and more, your team can work across engineering, gleaning the information necessary for efficient solutions.
Read MoreSW Score Breakdown
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
What is YetiCloud and how does it work?
YetiCloud is a smart incident management software platform that enables you to manage difficulties and unforeseen events in cloud and on-premises systems. It allows you to track events and keep an eye on the ticketing system, using a centralized interface to improve and enhance your customer experience. With YetiCloud, you can track analytics and measure task performance indicators within a simple and customizable dashboard. You can handle requests and issues to monitor basic data using Yeti’s advanced ticket management feature. It also facilitates incident reporting to help you record and document incidents involving malfunctions, hacking, and other unforeseen events along with incident prioritization to set priority levels pertaining to the impact of the issue. Users also get the option for audit trials, disaster recovery, and much more with Yeti. The platform additionally facilitates sending of enriched notifications as soon as an error or an issue is encountered so that you are never left lagging behind. Additionally, the software offers easy integrations with other popular platforms like GitHub, Slack, and other services to facilitate smoother operations.
Read MoreSW Score Breakdown
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