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About Squirro Service Insights

Squirro’s Service Insights solution collects and analyses data across multiple sources, including service desks and configuration databases, to provide a real-time view of what really happened. All of this creates a seamless, and bespoke insights experience that helps everyone in the organization save time.

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Screenshots & Videos

Service Insights
360° Incident Cockpit
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • NA

Modes of Support

  • Online

Squirro Service Insights Features

Incident Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Real-time Dashboard

Provides easy visualization of the latest data

Incident Prioritization

Sets priority levels by considering the severity and impact of incidents

Enriched Notifications

Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Reporting

Helps in recording details of any unusual event that might occur at a project or job

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Auto-Assign (Incidents)

Escalates the incidents to relevant teams based on past events or response time

Safety Management

Precautionary measure to ensure the risks are estimated and mitigated

Root-cause Diagnosis

Conducts a Root-cause analysis to counter the gaps

Disaster Recovery

Helps to resume the IT infrastructure quickly after a disruption


Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Audit Trail

A record of changes made in chronological order of a user or activity

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
Squirro Service Insights Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 25/06/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Squirro Service Insights Pricing.

Squirro Service Insights Alternatives

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Squirro Service Insights Reviews

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Squirro Service Insights FAQs

What is Squirro Service Insights used for?

Squirro Service Insights is Incident Management Software. Squirro Service Insights offers the following functionalities:

  • Real-time Dashboard
  • Incident Prioritization
  • Enriched Notifications
  • Incident Reporting
  • Ticket Management

Learn more about Squirro Service Insights features.

What are the top alternatives for Squirro Service Insights?

Does Squirro Service Insights provide API?

No, Squirro Service Insights does not provide API.

Squirro Service Insights Contact

Vendor Details

Zürich, Switzerland Founded : 2012

Contact Details

+41 44 586 98 98

Social Media Handles

Not available


Bayern Innovative


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